“Two self assembly trellis arrived without instructions and only fixings for one. The lady I spoke to was not apologetic, would not send a hard copy in post despite me saying I did not have a printer and difficult to read on phone as eight pages. These were unclear instructions. I was assured they were easy to assemble before I purchased. I would definitely disagree and had to pay to have them done. The fixings took 5 days to arrive. I was very disillusioned with your company.”
Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. We pride ourselves on offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We can confirm that hard copies of instructions are always available and can be posted to our customers if required. Please accept our sincere apologies for any inconvenience caused.
“I bought the Cherry Trees and Fruit Tree Sleeves (having given up on trying to keep the cherry trees within the boundaries of a fruit cage!). I managed to cover about 10 branches, and it's worked extremely well! I like that the zip ties are reusable, and the mesh seems sturdy enough that it will last for several years.”
“Ordered HH’s Node Trellis System Kit. Excellent quality and our clematis is already climbing away. Instructions were excellent. There was a small piece missing and the customer service team answered my email speedily and arranged for the relevant part to be sent, which was received within 24 hours.”
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in-house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order however, we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.
