Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Harrod Horticultural Reviews

4.6 Rating 11,005 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,005 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor welding, lumpy and not ground down. One weld did not take and they had to send a new section. The width was not as descibed and I had to cut a good 10cm to get the correct width. These are expensive arches and I would expect better. My advice would be to go to a local blacksmith and get them made to measure.”

Posted 1 year ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered was not of the high quality which we normally expect of our products. Please be assured that quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. We understand that the issue has now been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 1 year ago

“The product was fine. After that you get an avalanche of emails. I do not need a daily email once I have bought a product.”

Posted 2 years ago

Thank you for your recent order and review. We are sorry to hear that you are unhappy with the number of emails you are receiving after purchase. After checking with our marketing team, we can see that you have unsubscribed to all communication from us. It may that be you are receiving messages concerning items that have been left in your basket so an automated ‘Take another look at what you started...’ email would have bene sent. This email is automatically created when our software identifies that you have placed items in your basket, and then left the site without logging out. It is meant as a gentle memory jog that you have left items in your basket but are still logged into the site, and also to check that you have not experienced any problems whilst shopping with us that may have caused you to abandon your order. If you could kindly please return to our site briefly and clear your basket, you should then not receive any further messages regarding this. However, if you do have any further queries, please do not hesitate in contacting our Customer Services Team on 0333 400 6400. The lines are open from 8.30am to 5.30pm, Monday to Friday, and we will be happy to help you. Many thanks once again for your order, and we hope to be of service to you again in the near future.

Posted 2 years ago

“You have twice ignored product information requests about a product I considered purchasing from your site. Given your price point, this most basic of customer service functions should be fulfilled.”

Posted 2 years ago

Sincere apologies, we take customer service very seriously and not sure why you have not been replied to, but will investigate this further. If you can forward your query to webteam@harrod.uk.com we will get this looked at urgently. Apologies again HH Team.

Posted 2 years ago

“I'm sorry but do I have any dealings with you?”

Posted 2 years ago

Thank you for your review, this refers to an order at the end of last year for a Gripple Starter Kit, hope the product worked well for you and apologies for any confusion caused.

Posted 2 years ago

“I have lost count of the number of times my order has been delayed. The lead time is now so long it has become farcical.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. However, we can confirm that your order will be ready to despatch week commencing 29th November. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“I've been waiting months to receive my order!”

Posted 2 years ago

Thank you for your order and review. We are very sorry for the delay with your order and understand that this has caused great inconvenience for you. Whilst most of our products are manufactured by ourselves, regrettably the Link a Bords are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please be assured that payment is not taken for orders until they have been despatched and we sincerely apologise again for any inconvenience caused.

Posted 2 years ago

“Considering I placed an order with a 5 day delivery, which then changed to a 10 day, which then changed again and again. Finally I cancelled the order due to the fact that you had no stock of the item and you didn't tell me there was no stock when I first placed the order.”

Posted 2 years ago

“Placed my order 20th July and am still waiting for it to arrive so am unable to rate it at all!”

Posted 2 years ago

Thank you for your recent order with Harrod Horticultural and also for your comments regarding the 'product review' request which you have received from us. Currently, our website automatically sends an e mail to all customers 90 days after their order has been placed, regardless of whether the order has been despatched and delivered or even delayed. We appreciate that feedback cannot be provided until you have received your goods and understand that you cannot always reply to our request immediately. Please accept our sincere apologies for any inconvenience caused.

Posted 2 years ago

“I had to cancel my order and source elsewhere as you were so slow stocking what I had ordered?”

Posted 2 years ago

“Not enough space to leave an honest review. Order a product that arrived damaged as handle was not protected. Spoke to customer services requested a replacement which was sent in the same way, handle not protected. Sent back very disappointed.”

Posted 2 years ago

Thank you for your order and review. We are very sorry to hear that the item you received was damaged in transit by our carriers. We are currently reviewing the way in which this item is packaged with the relevant department and we thank you for your feedback. Please accept our apologies for any inconvenience.

Posted 2 years ago

“The item advertised was never in stock, I never received it, i got my payment refunded, why have you asked me for a review?”

Posted 2 years ago

“If I had received my goods then maybe I could have given you a good rating, however I am still waiting.”

Posted 2 years ago

Thank you for your order and review. We are very sorry for the automated review request which was sent to you and also for the delay in despatching your order. Whilst most of our products are manufactured by ourselves, regrettably the Sneeboer tools are bought-in products and we are completely in the hands of our suppliers regarding stock dates. We understand that a member of our Customer Service team has just contacted you regarding this. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Attrocious customer service along with a shoddy product. So incensed that didn't think worth writing to the Managing Director.”

Posted 2 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your replacements parts have been received. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Would not recommend no after sales follow up on products that are clearly don’t do the job they are advertised to do”

Posted 2 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 2 years ago

“My item did not arrive despite several verbal and written confirmations that it would arrive on 30th June. It never did. I had to contact Barclaycard to obtain a refund as I could not obtain one directly with you, although one was agreed with yourselves but of course did not materialise. I will not buy anything from you again. Communication and customer service non existent.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your refund has been processed and we apologise for any inconvenience caused.

Posted 2 years ago

“Ordered stock item through their website and got notified it is out of stock. Phoned to ask, and was told that it must be an error as it hasn’t been in stock for a while. Disappointed.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“I am really cheesed off at the late delivery of my latest order . I would prefer an honest warning that the item is out of stock with no expected arrival date than have 3 or 4 promises of delivery which get subsequently pushed back Also not impressed with assembly instructions which need beefing up”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. Whilst most of our products are manufactured by ourselves, regrettably the Link a Bord Raised Beds are bought-in products and we are completely in the hands of our suppliers regarding stock dates. We are also sorry that the assembly instructions are not clear, we will also forward your comments to them regarding this. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“I have had to wait for months for my last order and it is now beyond the time when I can use the products. Had I known that the item was not in stock when I placed my order, I would not have ordered it. I have ordered quite a lot from you in the past but will not order anything again unless you include the functionality on your website to inform the customer if an item is out of stock.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“the framed net I bought did not do what I wanted. I did not work unless it was fixed to the ground which made access to the contents very difficult. It was not obvious on the website that this was the case. I ended up using the net on some old canes and bricks to hold it down as the pegs were not appropriate for where I wanted to use it. I won't waste another £90 in future”

Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Terrible. Ordered material from them, which never appeared. I rang 4 times over a six week period to chase delivery. Each time I was told the same thing, it was in the warehouse and would be delivered next week - it never was. I can only assume it was never there, so the company could hold onto the money. Why should four different people not tell me the truth. Cancelled the order and will never use this company again.”

Posted 2 years ago

«
1
2
3
4
5
»

Harrod Horticultural is rated 4.6 based on 11,005 reviews