“Grossly overpriced. Powder coating chipped on top corners of all 4 posts. On one post, when scewing in the ball top the captive nut came loose so ball top can't be removed. Another post had no captive nut at all so had to enlarge hole, bolt ball top to washer and bond in place.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience

Posted 2 years ago

“I phoned to check on availability of a product: old style Dutch trowel, and was told that it would be received from the supplier at the end of that week and shipped out straight away. So I placed my order and over a week later hadn't heard anything. I called to be told that the supplier hadn't delivered. Now I understand that it was the suppliers fault, but no communication about the delay and customer service person to regularly use the phrase "no problem" when in fact there was a problem was irritating.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with this delay. Whilst most of our products are manufactured by ourselves, regrettably the Sneeboer Old Style Dutch Trowel is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“When we enquired why polly tunnel had not been delivered as the month we were told re delivery was up to ge told it had already been delivered which it hadn't. You had to investigate and apologise. 1 parcel was delivered next day from rest”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“Really quite poor. My recent orders have been very heavily delayed with the delivery dates being rescheduled numerous times, often by weeks. The products are quite expensive and I would expect a better more timely delivery service.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“I ordered a spade and received a ‘carefully packed’ trug meant for someone else. I reported this and was informed that I would be told that I would be told when it was to be collected. This did not happen and was, luckily, in so I could hand the income to item back. I was also told that the new item would be dispatched immediately and I should expect it in a ‘couple of days’. When this didn’t happen it then took another two phone calls over the following 4 days to get the item sent to me. Eventually arriving over a week after originally promised. Pretty poor service all round. Also Harris seem to have an odd system where you pay for an item that is later refunded and you then repay at a later date, really can’t understand why that is?”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are very sorry to hear of the problems you have encountered with your order. Unfortunately, the replacement item was temporarily out of stock so therefore we could not send this to you immediately. However, we understand that you have now received this. When orders are placed, we do ask the bank for payment authorisation, but can confirm that the actual payment is not taken until items are despatched. Please accept our apologies again for the inconvenience caused.

Posted 2 years ago

“I am still yet to receive the product I ordered despite placing the order months ago. Communication has been sporadic, and I have had to chase the order a number of times. The service revived has been poor.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“After ordering the raised beds, they were delayed 3 times, without further updates. I then cancelled the order. A refund was given”

Helpful Report

Posted 2 years ago

“We are very pleased with the product but we have had a long wait for the delivery and it all arrived in separate deliveries and to the wrong side of the house. Now waiting for surplus struts to be collected.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“It has not arrived yet so I cannot possibly comment”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you with this delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. We understand that a member of our Customer Service Team has now contacted you regarding your order. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“I have always had excellent service from Harrod Horticultural before, but my experience with a recent order was not good. Firstly the delivery was delayed, then only two of three parcels were delivered. When it all eventually arrived, there was an item missing and I discovered that wrongly sized corner connectors had been sent for the veg cage I had ordered. Customer services were initially very helpful and apologetic, but I was then sent only three correctly sized corners. When I queried this, I was told they didn't have any more in stock – why they bothered sending just three I'm not sure! The fourth corner did eventually arrive a few days later and the cage is now fine, but sadly I was left far from impressed with the service this time round.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues have been resolved with our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“The quality of the goods is great but the customer service is poor and reliability is poor. I ordered some hoops and the website gave no indication that they were out of stock. However it’s now a month since I ordered and I’ve been sent an email each week for the past 3 weeks saying that they’re out of stock and will be delivered next week - but I then get another email the following week to say the same thing again. They’ve delivered other items in my order including the bars for the hoops, so I can’t even cancel and order from someone else. I’d like to say this is the first time I’ve had this experience with Harrod Horticultural but it isn’t - last time I ended up cancelling and ordering from another supplier as it went on for months. Be honest and tell me whether they’re in stock when I order and give me a realistic delivery date, or if they’re unexpectedly out of stock when you come to fill the order then again give me a realistic date for when they will be in - that would give me the opportunity to plan appropriately and to place my order with another supplier if the wait doesn’t meet my needs. The current approach is the opposite of customer-focused and now means I have no faith in the company despite the excellent quality of the goods....”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down on a number of occasions by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“The order was for filled in two parts, the actual oberlisk arrived on time and in good condition however the ground anchors to accompany this did not, apparently the anchors were sent to the DW Freight depot in Nuneaton in error and we had to wait for their delivery, when the package did arrive the package looked as if it had been opened and resealed with parcel tape the contents were not the anchors but three cosmetic Flawless Dermaplanes so yet another phone call and we had to wait another 7 days for the replacements anchors to arrive, they came by a different carrier!! all is well now but it was not up to your usual standard.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. The packaging that we use for transporting our products has been tested for many years and the carriers have clearly mishandled your goods. All of our carriers have a list of our expectations and it is frustrating for us when issues such as these happen as we cannot directly affect this part of the service once the goods leave our warehouse. Please rest assured this matter will be investigated fully to ensure that standards are improved further. Once again, please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Very poor delivery, and poor customer service”

Helpful Report

Posted 2 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 2 years ago

“Ordered two corten steel bowls, eventually received one and cancelled the second. Please adjust your website to indicate out of stock items which will avoid frustration and poor customer service.”

Helpful Report

Posted 2 years ago

“My order took much much longer than was said on the website. Because I really needed the product, I called the customer service and I have been told that they will send it in the same day with one day delivery. Took another week to get it. Happy with the product, not happy with the delivery and customer service.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. Please accept our sincere apologies for any inconvenience caused.

Posted 2 years ago

“My delivery was split into parts and very late. I was told several times that it would be with me the following day and it wasn’t.”

Helpful Report

Posted 2 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 2 years ago

“I ordered two potting trays on 21st March. One was to be an Easter present for my daughter, the other for myself. Expected delivery was a few days. Over a period of weeks I received 3 email messages telling of delay, then further delays, then nothing. Easter came and went, when our spring potting was complete the potting trays eventually arrived arrived on 22nd April. No further apology or other enclosure. I will think very carefully before purchasing from Harrod's again and cannot recommend to others.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Whilst most of our products are manufactured by ourselves, regrettably the Potting Trays are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Having ordered a table and chairs that were allegedly in stock according to the web site we are disappointed to have had to wait for 2 months for delivery, with almost no communication from Harrod despite many phone calls by myself, and what communication was eventually made was then inaccurate. The product quality is however excellent and worth the cost.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Really poor delivery service. Difficult to know what has been delivered, and difficult to relay back to Customer Service. Paid premium to get receive promptly too. Product looks good but I would be careful ordering in future”

Helpful Report

Posted 2 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 2 years ago

“My order was delivered damaged. I found i had to take the lead in communication to get a replacement. Nothing wrong with the quality of the replacement, just poor customer service.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews