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Harrod Horticultural Reviews

4.6 Rating 11,004 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,004 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ogee garden arch I bought is an elegant addition to the garden. The socket kit is of poor design and almost impossible to use according to the easy sounding instructions. Erecting the arch ended up being a complicated and time consuming job requiring the services of a builder.”

Posted 1 year ago

Thank you for your order and review. We are disappointed to learn that you found the Ogee Arch difficult to assemble. We do state on our website and in our catalogue that this item is self-assembly and full instructions are provided. Our friendly Customer Service Team are also available to help. If you require any further assistance regarding assembly of this product, please do not hesitate in contacting us and we will be happy to help you.

Posted 1 year ago

“Trellis took SO long to put up. We don't consider ourselves bad at this sort of thing but the rods were bent and it jut takes such a long time. While they look nice, I think they probably aren't worth the high price tag.”

Harrod Horticultural 3 star review on 22nd April 2022

Posted 1 year ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We understand that you have now assembled the product. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 1 year ago

“i have bought two raised beds, one last year and one this. Both had defective parts in the form of badly cracked wooden pieces. Both should have been picked up by quality control but weren't. in addition a base panel was cracked in transit. Although this could be put down to the courier the item was packed in a flimsy bag and it was hardly surprising that it was damaged. in both cases I rang customer services, was asked to send a photo and a replacement was then agreed. In neither case did there seem to be any urgency in putting things right - last year's replacement part was sent by 3day courier which is very poor when I was waiting to complete the job. Harrod's attitude to quality control is perhaps best illustrated by a phrase in the instructions for this year's purchase: "Support rails are safety critical - inspect for imperfections before assembling". Surely they should have been checked for imperfections before being sent out! I don't mind paying a premium price for a premium product but that's not what I got on either occasion. I shall not be buying again.”

Posted 2 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems with the Raised Beds you received. Quality is of the upmost importance to us and we will be investigating this issue fully with the relevant department to ensure that our service is improved even further. We understand that replacement parts have already been sent out to you. Many thanks for bringing this to our attention and please accept our sincere apologies for any inconvenience caused.

Posted 2 years ago

“Tried to order a frame for a pleached tree. I found it difficult to work out what I needed. Other orders for plant supports very good .”

Posted 2 years ago

Thank you for your recent review. We are sorry to hear that you were having difficulties with ordering the parts to make a pleach frame. Please can you kindly contact our customer services department on 0333 400 6400 and a member of our team will be able to assist you. Our lines are open Monday to Friday 8.30am to 5.30pm. Alternatively, please kindly email customerservices@harrod.uk.com with your requirements.

Posted 2 years ago

“You seem to have a problem with your paymengts page. Each of my two orders from you have failed to accept my Mastercard, although its is accepted without problem elsewhere. It has required payment over the phone. Perhaps someone could have a look at this.”

Posted 2 years ago

Thank you for your e mail and review. We are very sorry to hear you have had problems whilst trying to place online orders recently. We have forwarded your comments to our webteam for them to look into, so hopefully this issue will be resolved shortly. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Had to contact after 2 weeks as no confirmation of order or estimated delivery date”

Posted 2 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 2 years ago

“Past service has been good however your record-keeping must be poor: I cancelled my order after it was delayed for a third time. I appreciate that companies are having supply issues at times, however, possible delays should be flagged up in advance or the affected products not advertised.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably, the Link-a-bord Raised Beds are a bought-in product and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“One item received. The second item still not delivered months later despite supposedly being in stock at the time of ordering.”

Posted 2 years ago

Thank you for your order and review. We are very sorry for the delay with your order and understand that this has caused great inconvenience for you. Whilst most of our products are manufactured by ourselves, regrettably the Link a Bords are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please be assured that payment is not taken for orders until they have been despatched and we sincerely apologise again for any inconvenience caused.

Posted 2 years ago

“it was bit of a disaster I ordered a raised bed for my granddaughter to be delivered to Dorking It was not delivered when you said it would and you suppled another only for the original order to be derived on the doorstep with nobody in having ben first delivered to an address in East Grinstead The courier you used should sacked”

Posted 2 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 2 years ago

“The product is good and they kept me informed about delays. However, the product was time-critical and was VERY delayed and kept being pushed by a week, then another, then another. This drip-feeding meant I was actually poorly informed - had I known how long it would end up being I would have cancelled the order. But it was only ever a week at a time - very frustrating and I felt manipulated.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear of the delay with your delivery. This was due to stock issues with our Soft Butterfly Netting. Whilst most of our products are manufactured by ourselves, regrettably the Soft Butterfly Netting is a bought in product and we are completely in the hands of our suppliers regarding stock dates. We understand that your order has now been delivered and we would like to apologise once again for any inconvenience caused.

Posted 2 years ago

“Parcel was extremely heavy and driver refused to take package into garage that is attached to house Fortunately I had a painter on site who managed to take it in but thought the driver was a “miserable sod” I had no idea when the delivery was expected other than it had been dispatched”

Posted 2 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our sincere apologies.

Posted 2 years ago

“We love the obelisk but it was very very delayed and I struggled to get much of a response from the cust-services team.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. However we understand that you have now received your items. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Good quality product but expensive”

Posted 2 years ago

“We have ordered from Harrod int eh past and everything was fine but this time I was very disappointed - firstly the last supports weren't delivered as requested - we asked the delivery people to leave them outside and they returned them to Harrod for no reason. We then had to wait 6 weeks for replacements and the communication wasn't great to be honest. When they eventually arrived the quality was poor, the supports rusty and I was really disappointed”

Posted 2 years ago

“HH need to be realistic about delivery dates - sending the same promises in the standard email over and over again is not professional. You need to get on top of your suppliers to make them understand the effect on customers - just putting it off another week with the hope of making good is not on. In the end I received - nothing flash, just pieces of round steel bar bent into a hoop.”

Posted 2 years ago

Thank you for your order and review. The products themselves are manufactured in house but unfortunately, we were let down by our suppliers of the raw material which we source externally, and this regrettably led to the delay in despatching your order. We are also disappointed to learn that the item you ordered did not meet your expectations. If you would like to return the goods to ourselves, we will be happy to process a full refund for you.

Posted 2 years ago

“My horse chestnut tree and I find the price and carriage of your leaf miner moth pheromone extraordinarily high. A little cheaper than the other people’s, but really?”

Posted 2 years ago

“Price and even delayed delivery was acceptable. The lack of response to emails wasn't.”

Posted 2 years ago

Thank you for your recent order and review. We are sorry to hear that you have not received a reply to your email. We aim to reply to customers emails within 24 Hours (excluding weekends), however, during peak season we may not be able to reply in our usual prompt manner. We have searched our records and regrettably, we are unable to locate your email. Please can you kindly re-send your email to customerservices@harrod.uk.com and we will deal with this immediately. We look forward to hearing from you soon.

Posted 2 years ago

“The service was OK but having spent a lot of money my purchase did not arrive on the promised date and I was not informed that my large planters were going to be late. When I chased them up for a new delivery date they said there was a general note about possible late delivery on their website. I pointed out, to a very unapologetic lady, that this was not great. However the products are excellent.”

Posted 2 years ago

Thank you for your order and review. We are very sorry to hear of the delay with your delivery and also the service which you received. The item which you ordered is delivered directly from our suppliers and we sincerely apologise that you were not informed of the delay. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. Please accept our apologies once again for any inconvenience.

Posted 2 years ago

“Excellent products. Poor customer service, warehouse and delivery. The company needs to focus on putting these right.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues have been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“Delivery was prompt. Product is good. It is not the first time I ordered. Confirmation of the order came with a wrong address. Hope it will be right next time. The trellis was bender. Elena”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand that the issues regarding your address has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

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Harrod Horticultural is rated 4.6 based on 11,004 reviews