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Harrod Horticultural Reviews

4.6 Rating 11,005 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,005 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received product after nearly 3months”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Curved Water Bowls are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“I write a review only because I have been invited to and given my experience I am surprised to have been asked. We ordered Peony baskets ahead of needing them for the season and in the event there was a long delay in receiving them such that it was too late to need or use them this year.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Still awaiting delivery”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The Obelisk you have ordered is manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“We ordered products in April and were told they would be delivered in 2 weeks. We then got told it was delayed by 2 weeks. We were then strung along by poor communication each saying ... be with you in 2 weeks. We had final delivery of veg patch hoops in 3rd week of June. Almost 2 months+. I guess the lesson you learn here is never trust a website that says they ahve the product in stock only to get your money off you and then make you wait 2 months. Poor show, not trustworthy and communication was inaccurate and poor throughout. We won't be using Harrod Horticultural ever again.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. The hoops on your order are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. We understand that you have now received your order. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Had an invitation to write a review, however haven't received my order yet! Been waiting a considerable amount of time?”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. The hoops on your order are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. We understand that a member of our Customer Services Team has been in contact with your regarding this with an update. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“I received my plants yesterday, they are all dead and broken. Not what I was expecting can not use any of them . I have attached photos for you to look at. Do I have to send them back to you. Also I would like a full refund included postage please.”

Posted 2 years ago

“Shocking. Order took several weeks to arrive and then was incomplete. Customer Service department was lacklustre and unapologetic in its response…finally sending out full order without an apology. Would never purchase from Harrod Horticulture again.”

Posted 2 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, which is due to unprecedented demand. On the date you placed your order we the current despatch times for our products was 7-10 working days. We have worked hard to get back to our normal despatch times of 3-5 working days currently. We are also sorry to hear a part was missing from your order and understand this has now been received. Please accept our apologies for the inconvenience caused.

Posted 2 years ago

“Although I appreciate that there has been stock delay, you sent our original order in dribs and drabs which made it very difficult indeed to check off. And when we did come to make up the superior raised beds we found 4 wrong sized planks. Customer services were very good and raised a replacement order straightaway but unfortunately the packer sent the wrong planks again. Customer services were again very attentive so I would rate them as very goo.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“The 4 wood panels finally arrived today after 5 phone calls enquiries as to when I would receive them.The email s that u we’re going to send to let me know what was happening never arrived . In all a very poor service GaryP”

Posted 2 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers and items were lost. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 2 years ago

“Very disappointing recent experience after many years of using Harrod. Ordered raised beds and expected a 4 week wait, after 6 weeks I had to chase several times and eventually cancel order. I had to argue that I now need to return the bed liners which were sent out as soon as I ordered and for postage to be repaid. I understand the difficulties with timber and Brexit but comms have not been good”

Posted 2 years ago

“My order was delayed but wasn’t contacted to be informed. Only found out by calling the customer service myself after expected delivery date. I have only received my item 2 weeks after originally communicated delayed date.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that this issue has now been resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 2 years ago

“Ordered a bean support nearly 2 months ago. Queried it when it didn’t arrive within the allotted time. Was told parts were arriving within a week. Every week since then I have either chased or had an update to say it is another week. I have long since had to plant out my sweet peas using traditional canes because I couldn’t wait any longer, so it is ironic to have been asked to write a review when I still don’t have the item! It looked good on the website, but that is all I can say.”

Posted 2 years ago

“Two obelisks ordered on 9 April - still not delivered on 4 June - yet continuing to advertise them with a promotional discount now on the website!”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Review requested but nothing delivered!”

Posted 2 years ago

Thank you for your order and review. Please accept our sincere apologies for the delay in despatching your item, however, we understand that this has now been received.

Posted 2 years ago

“Had i known the delay in the item not until 2nd July i would have ordered the item”

Posted 2 years ago

“Ordered a fire pit which said delivery in 3 days. 4 days later got an email to say it was out of stock. Surely your website is liked to your stock list. Your website in thus respect was misleading. Would never order from you again after my experience. Service was really 0 stars but that was not an option !”

Posted 2 years ago

“A great product let down by delivery performance and service. 60 trumpet plant supports were ordered on the promise that they were ex stock. Was subsequently informed that not all items were in stock so delivery promised on 23 April. On 4 May I contacted the company by telephone and told a part delivery could not be done and promised delivery of week beginning 10 May. Actual delivery 24 May. Disappointing the more so because the company refused to do a part delivery earlier.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order had caused great inconvenience for you. The Peony Supports you ordered are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. As the supports you ordered were part of a set, regrettably we were unable to part despatch these from our warehouse. However, we are always able to part despatch single items. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

“Asked to write a review but haven't received it yet - and no communication as to when I will”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“After 3 months I am still waiting for the obelisks I ordered. I fully appreciate that this means that your suppliers let you down but the wait is excessive and it seems to me that this survey is somewhat previous as I am still waiting for the order to be fulfilled.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down on a number of occasions by our suppliers of the raw material which we source externally. We understand that a member of our Customer Service team has been in contact with you regarding this. We are also sorry for sending the review request, our website automatically sends these a few weeks after an order has been placed and appreciate that feedback cannot be given until you have received your goods. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“I’ve only received one part of my order so far. The other three raised beds were supposed to be available from 7 May but as yet no update. Can you please let me know their status. Thanks”

Posted 2 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, this was due to an unprecedented demand and unfortunately we were let down by the timber suppliers.We are working hard to get back to our normal despatch times as soon as possible. We understand that a member of our Customer Service team has now contacted you to discuss this. Please accept our apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 2 years ago

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Harrod Horticultural is rated 4.6 based on 11,005 reviews