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Harrod Horticultural Reviews

4.6 Rating 11,008 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,008 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item itself is good quality, I'm pleased with it however I think it is overpriced. The instructions (2 sets) that come with the item as I had x2 for 2 trees were confusing. They are certainly not sufficient especially regards tightening the wire and how to thread through the gripples. Even after a phone call with the Harrod Horticultural team it was confusing and difficult. They said because they don't manufacture the gripples they don't include instructions which seems poor in terms of customer support. The online videos were some help. In summary | Good product, yet pricey, poor instructions and support sadly.”

Posted 2 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team to evaluate. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 2 years ago

“The service was ok. However the quality of the raised bed was very average and certainly not worth what I paid for it. I could have bought the materials from the local builder's merchant a lot cheaper and still have put it together. Really quite disappointing.”

Posted 2 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 2 years ago

“We are very pleased with the steel arch you sent and which is now erected. However, the delivery system was appalling. Two of the three packages were delivered within the specified time, but the third was said to have been lost by the delivery company. Having contacted yourselves you said it would be delivered the following day which did not happen. I contacted you several times to be given the same answer blaming the delivery company and refusing to send a replacement package.. Eventually a different Harrod representative agreed to immediately despatch a new package. Not a good performance.”

Posted 2 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 2 years ago

“Disappointed that the web-site pictures did not reflect what you get.”

Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. We do state on our website that the capping to our Timber Raised Beds is optional. However, this can be ordered separately afterwards. Please kindly contact our Customer Service Team to place an order on 0333 400 6400, or alternatively please email us a telephone number and convenient time to call you. We look forward to hearing from you soon.

Posted 2 years ago

“My order was monumentally slow to arrive (we’re talking weeks!). Once it did, the item was bent out of shape. I then had to wait another significant amount of time for the replacement, which arrived without fittings. So I had to wait for those. All in all, my order was fulfilled over the course of about a month, which is a terrible effort.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“Unfortunately one of the linking rods was damaged and the package was returned to the driver”

Posted 2 years ago

“Disappointed that it took 5 phone calls and a wait of several weeks to get my item delivered. On 2 occasions I was promised call backs that never came.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We sincerely apologise for any inconvenience caused.

Posted 2 years ago

“I ordered a raised bed which was out of stock but only for a week or so. On the day it was due in stock I was sent an email saying it was further delayed by around a month. I cancelled the order. Comms were actually great and no quibble when I cancelled but poor that I couldn't get an advertised product within 5-6 weeks given the original delivery timescale.”

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber, which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“Put in quite a few things in the order and there have been a lot of delays. When one order came it was wrong. Having said that they did sort it out correctly(although I am still waiting for the correct things to be delivered)”

Posted 3 years ago

Thank you for your order and review. After looking into your query, we cannot see any problems which occurred with this order? If you could kindly contact our Customer Service Team on 0333 400 6400, we will be delighted to help you. Looking forward to hearing from you shortly.

Posted 3 years ago

“We are very pleased with the raised beds BUT we are very unhappy that you have still not delivered the hoops and covers ordered and paid for on31st March . We were not advised that there was a problem when we ordered and we had to make contact with you when the order did not arrive . We would have expected an explanation and apology for the delay with such a reputable company.”

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please be assured that payment is not taken for orders until the goods are despatched. We can confirm that your order has now been shipped and should be with you within the next few days. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“I wished to order two Popadome Crop Protection systems as a Xmas present, but found that only spare covers were available. So I bought two of these, in the hope that the frames would soon appear again. We are now into February, and nothing has changed. Maybe Covid-19 is the culprit? Whatever, I obviously have not been able to put the system to use, and so cannot comment on its effectiveness. Could not your website at least give some idea as to when these will be for sale again? Without them I am of course unable to use the replaced covers already purchased!”

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website as up to date as possible with regards to out of stock items. As bought-in products, we are completely in the hands of our suppliers regarding stock dates for the above and we are now expecting to receive a delivery of the Popadomes on 12th March. We believe a member of our Customer Service team has now been in contact with you regarding this. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“This is the second order where it has taken months for the delivery. My first one was in April and took 3 months eventually arrived in July! I was forgiving of that because it was during lockdown. But second order was beginning of December still not received and told might still not get it at end of January (3rd time due date been changed).”

Posted 3 years ago

Thank you for your order and review. We sincerely apologise for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates and we are expecting to receive a delivery of the Geopods on the 29th January. However, we still cannot guarantee that this deadline will definitely be met. As always, we will keep you updated about your delivery, and please be assured we will despatch your goods immediately once we have them in stock. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Oh Dear. I've emailed to praise you for keeping me in touch with the delayed order. Totally understandable. Yet, now I'm asked how happy I am with a product that still hasn't been delivered. What a shame. I called out Sarah Raven's company for continuing to bombard me with email shots and then send me the service rating email, just as you have done now. You have fared better - at least keeping me across the state of our order. But really, you should STOP all your rating forms until you are sure your customers have received the goods. Getting disappointed with my service from you now - still waiting for the propagator - and currently out of pocket by nearly £200. I hope the wait will be worth it.”

Posted 3 years ago

Thank you for your order and review. We sincerely apologise for the ongoing delay with your order. We appreciate that these delays have caused great inconvenience for our customers, and we are as disappointed as you are with the delays. Whilst most of our products are manufactured in-house by ourselves, regrettably the Geopods are not. As bought-in products, we are completely in the hands of our suppliers regarding stock dates for these and we are expecting to receive a delivery on 29th January. However, we still cannot guarantee that this deadline will definitely be met. As always, we will keep you updated about your delivery, and please be assured we will despatch your goods immediately once we have them into stock. We can confirm that payment for your order will not be taken until it has been despatched. Once again, please accept our sincere apologies for this continuing delay.

Posted 3 years ago

“Still waiting! I ordered a geo propogator as a Christmas gift. I ordered it well before Christmas but here we are on the 16th January 2021 still waiting! To be fair, I’ve had several emails from HH informing me that my order is delayed and I do appreciate that these are exceptional times and that stuff being imported may be delayed. (If indeed these propogators are coming from overseas). Estimated delivery in now the end of Jan. So I can’t review the product as I’m still waiting!”

Posted 3 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“This item, a birthday gift, was delayed because of the supplier but you only told me of the delay when I phoned to find out where it was. As it was then due to arrive after the birthday, I phoned and asked you to deliver it, not to me but to my friend’s house. I was told you would arrange this. So I wasn’t impressed when it was delivered to me.”

Posted 3 years ago

“I ordered a pair of gardening gauntlets for a Christmas present. When ordering they were not saying they were out of stock. About a week later I received an email to say they were out of stock but hopefully be in within the week.The next email said a date in January. I cancelled the order but did receive a very king email from you. Receiving an email like this from yourselves is not very professional when I have received nothing”

Posted 3 years ago

Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 4 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“Placed an order for a border fork an spade a couple of weeks before Christmas. Both items were shown as in stock. Subsequently received emails telling me that there would be a delay of one week for the fork, then a delay of three weeks, then an even longer (indeterminate) delay.”

Posted 3 years ago

Thank you for your order and review. We are very sorry to hear of the delays with your order. We appreciate that these delays have caused great inconvenience for our customers, and we are as disappointed as you are with the delays. Whilst most of our products are manufactured in-house by ourselves, regrettably the tools are not. As bought-in products, we are completely in the hands of our suppliers regarding stock dates and sincerely apologise for the disappointment caused by the delay in despatching your order.

Posted 3 years ago

“Very disappointing as the order was incomplete. The lack of detail regarding the components only added to the frustration. My first Harrod experience and it wasn’t good”

Posted 3 years ago

Thank you for your order and review. We are very sorry to hear that you had items missing from your order and understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“Purchased article had been opened and item removed which made food vacuum useless quality control obviously not good.”

Posted 3 years ago

Thank you for your order and review. We are very sorry to hear that the item you have received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“It is pointless asking me for a review when I have not received the order yet”

Posted 4 years ago

Many thanks for your order and review. We are very sorry that you were sent the product review email before you received the goods. These are automatically sent to customers a month after their order was placed and we sincerely apologise for the inconvenience caused.

Posted 3 years ago

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Harrod Horticultural is rated 4.6 based on 11,008 reviews