Harrod Horticultural Reviews

4.6 Rating 10,982 Reviews
93 %
of reviewers recommend Harrod Horticultural
4.6
Based on 10,982 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Harrod Horticultural Reviews

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Good quality although expensive. Fast delivery, but we object to paying a delivery charge when spending hundreds of pounds. Harrod please review your delivery charge policy.
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Posted 1 year ago
Order to delivery was good.
Harrod Horticultural 4 star review on 1st May 2022
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Posted 1 year ago
Service was fast and efficient following a simple ordering process online.
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Posted 1 year ago
Lovely products good service
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Posted 1 year ago
Speedy processing of order and delivery.
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Posted 1 year ago
Informative , accurate and helpfull
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Posted 1 year ago
The goods appear to be of good quality, however the carrot fly barrier is set to the height of the carrot fly's flight path. Whereas it really needs to be a couple of inches higher, consequently my carrots were savaged by carrot fly! I plan to sew on an extension to the barrier from an old sheet this year to avoid this pest. The clips on the large hoops are not very good and they ping off at the slightest wind. Being black, it is difficult to find them. My partner has 3D printed some better ones that are slightly more rounded in bright red plastic so we can find them after wind!
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Posted 1 year ago
Ordered a 3 tier 4'x6' Superior raised bed with capping and liner. This is the 13th raised bed ordered over the last 12 years or so. The website and ordering process is simple and lots of options to choose from. Products seem overly priced (and increased 20% over the pandemic) but proceeded based on prior experience. Shipping and delivery prompt (within a week of ordering - most of the time with the courier). On arrival, a significant number of issues with the quality of the order - split corner post, badly damaged planks (prior to packing, so not a transit issue), incorrect fixing brackets, capping badly splintered and finished (where your hands go on the finished product). I get that it is wood and it will have natural defects, but there was an apparent lack of quality control and for the best part of £600 I would expect much better. On the positive side, the customer support team was very helpful in getting this sorted and replacements dispatched. Can only think that an additional few minutes checking the order was up to standard on packing would save frustration with the customer, time spent with customer service and the additional costs incurred by HH in correcting the issue. Advice is that the product (when correct) is very good and customer service excellent - just check the contents thoroughly on arrival for defects or issues.
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Posted 1 year ago
Good ordering procedure and item received quickly.
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Posted 1 year ago
The service was very good as I ordered the wrong size and they very kindly exchanged it for the correct one. Putting it together was not as easy as it might have been as the instructions were not that clear.
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Posted 1 year ago
The service is excellent and I am pleased with the product - a small self-assembly cold frame. A minor blemish - one of the wooden struts making the roof frame had a lost a portion where the saw had cut through a hard knot; and this was filled in with nasty filler which has cracked and threatened to fall out.
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Posted 1 year ago
Harrod Horticulture is a fantastic supplier of gardening related equipment of high quality and standard. Their customer service is excellent and really helpful with any issues raised about orders or questions about their products.
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Posted 2 years ago
Always pleased with quality, service, and delivery.
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Posted 2 years ago
We ordered some stuff via the internet and then it arrived.
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Posted 2 years ago
Although the quality of the timber I received to construct the deep beds was good, there was a problem with a number of the long lengths of capping in that no pilot holes had been drilled. Although not difficult to remedy, it added to the time taken to construt the products.
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Posted 2 years ago
Ordered a gift for a friend and it arrived safely!
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Posted 2 years ago
Bought `Pond Netting - Heavy Duty 45mm Mesh' to keep pigeons off our pond. I didn't want anything with thicker fibre or smaller mesh because it would spoil the natural appearance. It was delivered very quickly. I followed the instructions for spreading out the mesh but it was fiddly and needed a couple of attempts to get it all spread and rectangular. Had to do it on the patio first because the pond has shrubs around it. Once in place it looked OK, not too obvious. Unfortunately the pigeons try to walk on it and have broken or pecked through some of it and we've had to do repairs.
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Posted 2 years ago
very good products
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Posted 2 years ago
Great product though there was some confusion over the ordering process.
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Posted 2 years ago
very pleased with my wooden veg plot. Relatively easy to erect, albeit with my son's help and a powered screwdriver is essential, as you fairly point out.
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Posted 2 years ago
Harrod Horticultural is rated 4.6 based on 10,982 reviews