Harrod Horticultural Reviews

4.6 Rating 10,982 Reviews
93 %
of reviewers recommend Harrod Horticultural
4.6
Based on 10,982 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Harrod Horticultural Reviews

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Ordered an raised bed online at the end of March. When we inquired when the product would be delivered, they advised us there'd be a further 6-week delay. We decided to switch our order to a metal raised bed and it was delivered at the end of April. But when we tried to assemble, we realised the instruction and the whole fixings were missing from the package! We were hoping to complete our garden project over the May Bank Holiday but our plan was ruined due to the missing parts. When we called the customer service, the lady was not apologetic at all and told us that they hadn't even checked emails from the week before! Even though they delivered the missing parts quite quickly, we realised that there were still MORE missing parts!! After the 3rd delivery from Harrod Horticultural, we finally had all the parts to complete the product. Now almost at the end of May, the raised bed is still not placed in our garden. It's caused us further delays and missied opportunities to sow/plant some of vegetables/ flowers we were hoping to grow this year. Very disappointing.
Helpful Report
Posted 2 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber which we source externally. We are also sorry to hear that parts were missing from your order and you were not happy with the service you received. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your replacements parts have been delivered and we sincerely apologise for any inconvenience caused.
Posted 2 years ago
Terrible!!!
Helpful Report
Posted 2 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber which we source externally for your Raised Bed. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.
Posted 2 years ago
the product took 6 weeks to arrive , with no explanation really why it was delayed . when contacting the company to find out where it was , was told that it had arrived and will be delivered week after and then when it didnt rang again and was told it was not in .
Helpful Report
Posted 2 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.
Posted 2 years ago
Great products awful delivery. Its taken weeks and alot of chasing to get what I hope (need to check todays delivery) is now a complete order.
Helpful Report
Posted 2 years ago
Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.
Posted 2 years ago
Still awaiting response to my email dated 26/4 concerning order no.2089763, case no. 470147. Today’s date 17/5
Helpful Report
Posted 2 years ago
Thank you for your recent order and review. Please accept our apologies for the delay with replying to your email. We understand that a member of our Customer Services Team has now been in contact with you and your case has been resolved.
Posted 2 years ago
Still waiting for delivery
Helpful Report
Posted 2 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. We understand that you have now been updated with regards to an expected re-stocking date. Please accept our apologies once again for any inconvenience caused.
Posted 2 years ago
I'm very disappointed with the service we received this time, especially as it has always been so good in the past. Our order arrived with parts missing, which made it impossible to put together. In the meantime, the chickens were able to break in and destroyed the strawberry plants, the old protection having been removed to make room for the new fruit cage. By the time we were able to put it together and order the braces to finish it off, we were outside the 30 day limit for free delivery. Andrew, the customer services manager, told us that it would be honoured any way. It wasn't and it took a further phone call to sort it out. The braces themselves did not arrive and I had to phone again. When I ordered the braces, I added a pair of hinges and a latch for our old fruit cage and the woman ordered a single hinge. When I phoned up about this and asked to speak to a manager, the young woman was very high-handed and said that she could deal with everything, but had to keep putting on hold while she went to 'discuss it with a colleague'. Nothing about the service received could be described as good.
Helpful Report
Posted 2 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. After checking we can see that although a free delivery code had been entered this had not applied to your order. We understand that the delivery charge has now been refunded back to you. We also apologise for the misunderstanding regarding the replacement hinge to you fruit cage, and understand the issue has been resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience caused.
Posted 2 years ago
Items were missing from the original delivery the full order has still not fully arrived despite calls to Harrod's
Helpful Report
Posted 2 years ago
Thank you for your order and review. We are very disappointed to hear of the problems you have encountered with your order. We understand that a member of our Customer Services Team has now contacted you regarding this and we apologise for any inconvenience caused.
Posted 2 years ago
Item ordered 14/3 and still not arrived on 24/4. Had hoped to use long before now. Very disappointed
Helpful Report
Posted 2 years ago
Thank you for your order and review. Please accept our sincere apologies for the delay in despatching your item. Whilst most of our products are manufactured by ourselves, regrettably the Galvanised Steel Modular Beds are a bought in product and we are completely in the hands of our suppliers regarding stock dates. We understand that your order has now been despatched and we would like to apologise once again for any inconvenience caused.
Posted 2 years ago
Order never arrived, apparently the delivery truck could not get through, despite the fact that the next door neighbour had a huge tipper truck deposit a ton of rubble in their front garden! The dustcart had no problems a few days before. The driver tried to contact us on the day but said there was a problem with our phone! There is nothing wrong with our phone.
Helpful Report
Posted 2 years ago
Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.
Posted 2 years ago
Order accepted as in stock, no communication for a week, then told items were no longer in stock and they had no idea when they would be. No apology, no stock updates, they clearly weren’t interested so I cancelled my order.
Helpful Report
Posted 2 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.
Posted 2 years ago
I wish I could review my order but it hasn’t been shipped yet despite me placing my order on March 15th. After a few weeks of waiting I contacted to ask about this and was eventually told days later that part of my order was out of stock. But why wasn’t I informed of this until I chased the company - and why was this not mentioned on the website when I placed my order? Now yet another weekend has gone by where I’ve been unable to get my veg patch prepared for the growing season because I am still waiting for my order. Items SHOULD NOT be advertised for sale when there is no stock available. Very poor form Harrod and I will certainly not be buying from you again.
Helpful Report
Posted 2 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We can confirm that your order has now been despatched from our warehouse and should be with you within the next few days. Please accept our apologies for any inconvenience caused.
Posted 2 years ago
There are two problems as I see it. 1. The goods are way overpriced. 2. It is not clear exactly what has been ordered. The picture accompanying the product is not necessarily what is being ordered. In two cases a product has been ordered but it turned out we had only ordered a component and not the whole item. The two issues are linked as the price of a component is the same as that offered by other suppliers for the whole thing. In one case the item was returned. While the cost minus postage and packing was refunded where was no acknowledgement. Also the next question has prompted me - one of the deliveries what about a week late.
Helpful Report
Posted 2 years ago
Thank you for your recent order and review. We are sorry to hear you were disappointed. Wherever possible, we aim to be competitive when fixing prices on products and also try to research, design and manufacture our own products wherever possible using superior materials. Our Hoop and Cover Kits are offered as Hoops only, Covers only, and a combination of both. We offer all three option on the individual product page of our website, however will look as ways of making each option clearer. Please accept our apologies for any inconvenience caused.
Posted 2 years ago
I ordered the product and it was delivered to the wrong address. I had to collect and carry it because it was too big to fit in my car. They made a small refund and said they would look into it. Nobody bothered to come back which was really disappointing. Product is great and delivery was not their fault, but not bothering to come back.....not what I expect
Helpful Report
Posted 3 years ago
Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all feedback regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We have already passed your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.
Posted 3 years ago
Would love to write a review of the product I ordered but I haven't received it yet. I chose Harrod because they had the product in stock at time of ordering (supposedly) - compared to other suppliers who were perhaps being more honest. It was meant to be a Christmas present and soon after ordering I was told it would not arrive until end of Jan. The sales dept have been in contact. I was disappointed but resigned - with Covid and Brexit there are a lot of challenges at the moment. However what is really winding me up now is getting continuous marketing emails and now a request to review a product which you must know I have not received. Does the left hand not know what the right is doing? This is very counter productive because I now have a much more negative view of this company than I did.
Helpful Report
Posted 3 years ago
Thank you for your order and review. Please accept our sincere apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.
Posted 3 years ago
We have not received our order yet. Ordered in December! A nit annoying asking for a review
Helpful Report
Posted 3 years ago
Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.
Posted 3 years ago
Appalling I ordered from stock. I was given a delivery date. And then several days wait I received an email stating that the items were about of stock and replacement stock wasn't expected for at leat a month.
Helpful Report
Posted 3 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order caused great inconvenience for you and we are as disappointed as our customers with these delays. The products themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.
Posted 3 years ago
I ordered something well before Christmas (planned present) which I was led to believe was in stock at the time, but turned out not to be and the latest delivery promise (3rd one) is now sometime maybe in February. Enough said.
Helpful Report
Posted 3 years ago
I received my order but being busy did not open it. A few days later I received a voicemail to say there was a problem and would I call them. I opened my parcel and found it contained a complete different item from the one I had ordered. I returned the telephone call and asked to speak to the person who had left the message, she was busy and the person I spoke to could not help me. It was arranged that the original contact person would call me back either that day or the following one. I have received no further telephone calls 4 days later, and I do not have my order and have never received an apology for what is their mistake. Atrocious customer service.
Helpful Report
Posted 3 years ago
Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and we are very sorry to hear that you received an incorrect item on your order. We are currently investigating this issue with our warehouse and would like to apologise for the inconvenience caused. After checking our system, we can see that we have attempted to contact you by both telephone and email. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise once again for any inconvenience caused.
Posted 3 years ago
I ordered a timber trug before Christmas, then to find a week later it was not going to be available to late January. I reluctantly accepted this, but since then, no communication.
Helpful Report
Posted 3 years ago
Thank you for your order and review. Please accept our apologies for the ongoing delays with the order, we appreciate that they cause great inconvenience for our customers and we are as disappointed as you are with any delays. As bought-in products, we are completely in the hands of our suppliers regarding stock dates. We are also sorry for the automated email you received requesting a review of the product. These are automatically sent 6 weeks after customers have placed an order, regardless of whether the order has been despatched and delivered, or even cancelled unfortunately, so please ignore this. Please accept our apologies once again for any inconvenience.
Posted 3 years ago
Harrod Horticultural is rated 4.6 based on 10,982 reviews