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Harrod Horticultural Reviews

4.6 Rating 11,008 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,008 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received goods yet.”

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. We understand that a member of our Customer Service Team has been in contact with you regarding your order. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“I cannot be happy with a purchase that I have not received. Should my order have arrived yet ?”

Posted 5 years ago

Thank you for your recent order with Harrod Horticultural and also for your comments regarding the 'product review' request which you have received from us. Currently, our website automatically sends an e mail to all customers 28 days after their order has been placed, regardless of whether the order has been despatched and delivered or even delayed. We appreciate that feedback cannot be provided until you have received your plants and understand that you cannot always reply to our request immediately. Please accept our sincere apologies for any inconvenience caused.

Posted 5 years ago

“The first sales lady I spoke to was very helpful however when I encountered a problem the second lady is someone I do not wish to talk to again. you will realise I will not try again.”

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“After assembling the propagator, I came down the next morning to find it had collapsed. I have since replaced the suction pads with plastic bolts, but now I have great difficulty in removing the lid. I would much prefer a system where the lights were attached to the lid, so that they could be easily removed in one piece.”

Posted 5 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 5 years ago

“I had to file down one end of each slat (12 in total) in order to be able to fit the slats in the staging to form the lower shelf”

Posted 5 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Considering the cost, i would say this item is significantly over priced. Assembly took approximately 5 hours. This has no reflection on my DIY ability but the 100's of screws involved. The finished article looks good and works well. I would seriously request your designers to look at sub-assembly at the factory prior to shipment”

Posted 5 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 5 years ago

“Late on delivery and had to chase order, then the goods arrived over 5 days and 3 different deliveries two being the same vehicle and driver despite being asked that there was a package short at the first drop off. Then there was an item missing from the assembly, when notified Harrod customer service said "would despatch immediately" I stupidly assumed would get missing parts the next day, sadly that took another 5 days to arrive.”

Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers and understand that a member of our Customer Service team has already spoken to you regarding this. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers' Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“STILL WAITING. Notified of a long delay shortly after placing my order. I was informed that the there has been a further delay on top of this. So I can't really comment on the quality of the goods received as I am still waiting to receive it. Gardening is seasonal, so if you can't get the items you order in a timely manner, they might not be much use to you, at least till the following year.”

Posted 5 years ago

Thank you for your review and your order. We are very sorry for the delay in despatching your order. Whilst most of our products are manufactured by ourselves, regrettably some are bought in products and we are completely in the hands of our suppliers regarding stock dates. We would like to apologise once again for the delay and for any inconvenience caused.

Posted 5 years ago

“Poor performance of Encarsia. Whitefly control.”

Posted 5 years ago

Thank you for your order and review. As the Whitefly Control is a live product, unfortunately the heat may have affected the performance of the parasites this year. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“The product is good, but the communication and prolonged delivery was not. I had to constantly chase where it was and they kept changing the delivery or didn’t communicate at all.”

Posted 5 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“Damaged goods, and poor customer interaction when the damage was reported”

Posted 5 years ago

Thank you for your recent order for Harrod Horticultural products, and for taking the time to complete an online review. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer, and are most grateful for your views. We would like all our customers to be delighted with their Harrod Horticultural shopping experience and we are sorry to hear that you encountered problems when dealing with us. We understand that you had received your order and part of your arch was damaged. This was reported to us and we requested a photo of the damage. We are sorry that you were unhappy with this however, it is company policy to request a photo before a replacement can be sent. After checking we can see a replacement part was sent to you the following day on a next day service. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“On delivery several nuts and bolts were found to be missing. These were however sent out quickly once the error was pointed out. On erecting the fruit cage some of the joints did not fit together tight enough and tended to come apart easily. In addition the netting sent for the roof was clearly the wrong one. What was needed was a rectangular one and was was included was an elongated diamond shaped one. With a great deal of effort it was however possible to make this one fit. Given the high price of this particular fruit cage I was less than impressed”

Posted 5 years ago

Thank you for your order and review. We are very sorry to hear of the problems which you encountered with your cage and understand that a member of our Customer Service team has now dealt with your enquiry. We can confirm that the roof netting which is supplied with our cages is a diamond mesh bird netting and has to be stretched out at opposite corners to achieve the correct shape. We hope this explanation is of help to you and thank you again for your order.

Posted 5 years ago

“I bought a container to use in conjunction with Nemaslug but have found great difficulty in attaching a garden hose to the device. Any further information would be greatly appreciated.”

Posted 5 years ago

Thank you for your review and your order. We are sorry to hear that you are having difficulties with the Nemsprayer you have ordered from us. We understand that a member of our Customer Services Team has been in contact to resolve this for you and we apologise for any inconvenience caused.

Posted 5 years ago

“The item I ordered was faulty. I was charged return postage.”

Posted 5 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“The fruit/veg cage was stated as keeping butterflies out and it doesn't. I've had 5 cabbage whites inside the cage and I can see them getting in and out through the netting. I am very disappointed.”

Posted 5 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has contacted you to explain that the Fruit Cage which you ordered is supplied with bird netting and this does not prevent butterflies from entering the cage, only birds. However, if you wish to protect your brassicas, we do also supply butterfly netting if required. We hope this explanation is of help to you.

Posted 5 years ago

“I ordered 2 x packs of parsnip plants (20 per pack) and they only sent 1x pack, emailed/contacted them and eventually after a week they got back to me and apologised and sent another pack out, had them planted in the ground now for a few weeks and the second batch that they sent does not seem to be growing very well, will wait another week to see how they go but they look like they won't survive, very disappointed and will go else where next year”

Posted 5 years ago

Thank you for your recent review and order. We are very sorry to hear that you encountered problems with your original order and also that the replacement plants were not of the high quality which we normally expect. We understand that a member of our Customer Service Team has now contacted you regarding this and sincerely apologise for any inconvenience caused.

Posted 5 years ago

“After having ordered and paid, and even had a phone call to confirm card details and address, was told item was out of stock! Then had another call but no message left. Attempted to find out what the call was about but no response to emails. My husband eventually spoke to a lady but did not have confidence in her so cancelled the order. Went direct to the manufacturer and item arrived in a couple of days with no problems. Disappointing.”

Posted 5 years ago

Many thanks for your review. We are very sorry for the problems which you encountered with your order. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant departments. Whilst most of our products are manufactured by ourselves, regrettably the item you ordered is a bought in product and we are completely in the hands of our suppliers regarding stock dates. Again, we sincerely apologise for the inconvenience caused.

Posted 5 years ago

“I had to return the fruit cage I had purchased, as I had measured incorrectly. I was charged £30 for 're spray' as I was told that the item was scratched and needed to be re sprayed before re sale. The item was couriered by Harrod Horticultural arranged couriers both ways, so if damage occurred then, it was on their watch. If the damage occurred as I very carefully unpacked the item on a lawn, it is not fit for purpose if such treatment will so easily scratch it. It would have been good to have been sent photographic evidence of the damage, as I only had HH word for it that such damage had occurred.”

Posted 5 years ago

Thank you for your recent review. We understand that you had placed an order for an Aluminium Vegetable Cage however this was too big for your needs so you needed to return this to us for a refund. On arrangement of collections we do advise that orders have to be returned in a perfect re-sellable condition in their original packaging. We also state this on our returns policy on our website. Regrettably, as this order left us and was delivered in perfect condition, the damages on return were chargeable. We hope this explanation is of help and sincerely apologise for any inconvenience caused.

Posted 5 years ago

“EXplanation of set-up and use inadequate -- small diagrams which were vague. I could not manage to make the watering device last much more than a day, however I juggled the copper sliders.”

Posted 5 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 5 years ago

“Order took a long time to arrive with no updates until I contacted them. When plants arrived they were rather worse for wear. Parsley plants, yellow, weak and rather small. I have followed instructions but do not expect them to survive the next couple of weeks. Did not match pictures. I would rather have waited for a healthy plant but would have probably gone with another company had I been told of the wait expected.”

Posted 5 years ago

Thank you for your recent review and order. We are very sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to delays and will be investigating the reasons as to why this was not communicated with the relevant departments. We understand that a number of your plants were received in poor condition and a member of our Customer Service Team has been in contact to resolve this. We apologise for any inconvenience caused.

Posted 5 years ago

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Harrod Horticultural is rated 4.6 based on 11,008 reviews