“I bought a garden rake which arrived with a broken wooden shaft. There was a very large knot in the wood at the broken point. This should have been spotted either in manufacture or in wrapping. However there has been no problem with getting a replacement which arrived fairly quickly.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are very sorry to hear that the Garden Rake you received was faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“Product outstanding I had major problems re delivery of fixings. No post code was included in the delivery address that the courier used. The fixings were delivered to another Laburnum Grove in Sunderland. They eventually turned up 2 weeks later. I’ve purchased 18 raised beds from Harrod over the years and the product and the service have been first class. This latest experience is not one I would wish to repeat.”

Helpful Report

Posted 3 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 3 years ago

“Product is good and solid but a few bolts were missing when eventually delivered. Fortunately we had some others the right size but as it had taken many weeks more than expected for delivery We were not impressed by the lack of care taken with the packing.”

Helpful Report

Posted 3 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and we will investigate the points you raised with our warehouse manager. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“I have yet to receive my purchase!”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Sneeboer Planting Trowel is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Fairly helpful advice on phone but the plastic raised beds are rather flimsy and buckle quite easily. Expensive for the quality, it seems to me.”

Helpful Report

Posted 3 years ago

Thank you for your review. We have forwarded your feedback to our Purchasing Team and would like to thank you for your comments.

Posted 3 years ago

“I would love to write a review, but nothing has been received yet.”

Helpful Report

Posted 3 years ago

Many thanks for your order and review. We understand that your query has now been dealt with and apologise for any inconvenience caused.

Posted 3 years ago

“The product was overly expensive and poorly finished. The holes did not line up and was deficient in screws. Would not repeat order and be cautious of any other product as to quality.”

Helpful Report

Posted 4 years ago

Many thanks for your order and review. We are very sorry to hear of the problems you encountered with your order, but understand that a member of our Customer Service team has now been in contact with you regarding this. Please accept our sincere apologies for any inconvenience caused.

Posted 3 years ago

“The raised bed was delivered to the wrong address. The liner is smaller than the bed so not easy to fix in place.”

Helpful Report

Posted 4 years ago

Many thanks for your order and review. We are very sorry to hear of the problems you encountered with this, but understand that a member of our Customer Service team has contacted you regarding this. Please accept our sincere apologies for any inconvenience caused.

Posted 3 years ago

“Only 2 packages of 3 delivered. 3rd was "lost by courier". Had to wait for additional package to be re-sent after second phone call”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 4 years ago

“I bought a wooden handled trowel with a personalised Christmas engraving. Unfortunately, the engraving was not done well, with 'shadowing' on the first couple of words. Delivery was prompt, but I did not return it as it was too close to Christmas. I felt the item was overpriced in comparison with what I could have bought elsewhere.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. We are currently investigating the issues you have had experienced with the engraving of your tool and thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Dispatch of my order was quick; 5 stars. But what happens with delivery? I was here the entire day but nothing arrived! Tracking info stated the order had been delivered and signed for by someone of my name. This is not true. I found my delivery outside the neighbours' property and they were not at home. This bit is disgraceful; you need to address this issue. People are not going to buy from you if we cannot be certain that stuff will be delivered. 'Nul points!'”

Helpful Report

Posted 4 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers and understand a member of our Customer Service team has now contacted you regarding this. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 4 years ago

“Was much thinner than expected. On checking the description, no thickness dimension is given. 20mm bubbles - they may be 20mm wide, but the whole thing is only about 5mm thick.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“The poles arrived in a couple of days but the connectors took about a week to arrive. However, the components are well made and the cage was easy to construct.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 4 years ago

“Order was received, but left on the front door step, where anyone could see it and steal it. I asked for it to be left round the corner by the bins, out of sight from the road. We had no prior notice that it was being delivered that day”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 4 years ago

“Raised beds (four) well packed and delivered as specified. However, some of the wood is pretty ropey. In particular, two planks have areas of rotten wood which will presumably shorten their life. These planks should not have passed quality control. I intend to remove the affected wood and use wood filler and then paint before assembly.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“I was happy with the time taken to deliver the plants. I was disappointed with the size of the marjoram plants as they were the reason for my order. I was also disappointed with the parsley that didn't survive the first week. Rather a lot of money for what I received all things considered. I am unlikely to make further purchases or to recommend. Sorry. Regards”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now contacted you regarding this. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“I ordered a max min thermometer for the green house. I was rather disappointed to find that the batteries included were flat. It must have been in storage for some time!”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“The communication & service we received from Harrods was fine, the products that we purchased were awful, see photos”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the plants you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 4 years ago

“I would have preferred an indication of which company was making the delivery and how long it was going to take.”

Helpful Report

Posted 4 years ago

“We ordered another raised bed, to match four we had bought previously. They are well made and look good, and should last. The products are very good; the reason we’ve only given it 3 stars is because the courier ignored the instruction made on the order page to leave the large expensive delivery in a safe place, but instead he left it propped up on the front door, in full view of everyone passing. This advertised to everyone that we were out and risked theft. When we complained to Harrod Horticultural, they advised us to request a different courier when we ordered again!!!”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our sincere apologies for the problems you encountered with the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods are out of our warehouse. We will be passing your comments to our carriers' Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again for any inconvenience.

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews