I placed an order for plants, but nothing happened for several weeks. I tried to find out what had happened to my order by calling customer services - was cut off after the phone rang unanswered for 2 minutes. Sent an email and got 2 automated responses saying they would contact me within 24 hours. Guess what... no contact. A few days later I got am email from the plant suppliers saying my order would be with me shortly. Several days later it turned up. Plants are mostly OK, have had a couple of fatalities due to damage and they were all very limp but the others are recovering. Would not recommend or use again.