I won’t be ordering from you again. From start to finish the experience I had was chaotic at best. I placed my order and immediately cancelled two items via email, as I had made a mistake. The next day I was told that the items had been dispatched, so I couldn’t have a refund until they were returned. The person I spoke to said they’d request a return from the courier. The courier still tried to deliver, twice. Then the item I actually wanted was dispatched. On this occasion I got no dispatch notification. I got home from work and some of my order had been dropped at my front door for anyone to take, ignoring my safe place instructions AND failing to knock for my partner, who was in the house. I had to call twice to arrange redelivery of the missing items. Again no tracking service from the courier, again just dumped outside my house with no attempt to see if anyone was in. I called to follow up and responses were non pluses at best. Safe arrival and customer confidence in delivery systems are the cornerstone of a decent online store. Sadly failing here.
4 years ago
Harrod Horticultural has a
4.6
average rating
from
11,005
reviews
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