The guidance and advice received before I bought a Roman Arch was helpful and friendly. When I received the arch in pieces all the parts looked of very good quality and they were very well packed and labelled with good instructions on how to assemble and mount it, backed up by very good instructional video clips on the web. I have a problem mounting the arch on the hillside in my garden and when I asked for advice I was clearly given consideration by the staff but the only solution they could come up with was so expensive that I have found my own solution which was very much cheaper and of comparable quality. This led me to wonder whether providing such an expensive suggested solution as you did that it was really in your best interests as a supplier. This is a pity, because the service, although expensive, and the quality of material were very good.