Harrod Horticultural Reviews

4.6 Rating 11,199 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 17th May 2025

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fruit cage cam promptly, very easy to erect and just what we wanted. Excellent”

Helpful Report

Posted 5 hours ago

“Could not be worse. Promised delivery 4 different days, each time phoned up to be told wouldn’t arrived that day and reschedule a couple of days later - and then it didn’t come! This saga went on for over 3 weeks. Promises of actions and call backs never met. It was a farce.”

Helpful Report

Posted 1 day ago

“Ordered metal raised beds which were despatched very quickly but unfortunately I had big problems with the courier who kept delaying delivery. I spoke to Harrod Horticultural who kindly despatched a new set of raised beds by a different courier and I received them the following day.”

Helpful Report

Posted 2 days ago

“Good service.”

Helpful Report

Posted 2 days ago

“Simply a super company to deal with”

Helpful Report

Posted 4 days ago

“Good product easy to assemble.”

Helpful Report

Posted 1 week ago

“Service excellent, plant supports brilliant arrived just in time for my peonies - now supported !”

Helpful Report

Posted 2 weeks ago

“From ordering to delivering was extremely quick”

Helpful Report

Posted 2 weeks ago

“I absolutely love the metal trellises that I have bought. So stylish & strong”

Helpful Report

Posted 2 weeks ago

“Very quick delivery & the delivery drivers put the furniture together, all very helpful.”

Helpful Report

Posted 2 weeks ago

“Bought several Superior Raised Bed kits, excellent quality, easy to put together. Very pleased with products and services, thanks.”

Helpful Report

Posted 2 weeks ago

“Excellent quality products and speedy delivery.”

Helpful Report

Posted 2 weeks ago

“Excellent as always.”

Helpful Report

Posted 2 weeks ago

“I ordered my product on the phone only to be emailed to say the product was out of stock. That should have been evident when I ordered surely? I’d ordered on the phone to check delivery time as I was going away. Being out of stock meant delivery was unpredictable. I made sure to explain where to put the product ( a large bird feeding station) but the instructions weren’t written as I asked and the courier didn’t follow the instructions anyway. The large product was left propped up outside my front door while I was away for a few days. Very disappointing both from the instructions I gave over the phone to the ignoring them by the courier. The product itself was disappointing in that it’s an expensive bird feeding station but not designed to fit with bird feeders on sale in this country. Very disappointing. There is nothing on the website to show or say feeders will not easily hang from it. You should stock feeders that fit. The photos show feeders hanging from it. The purchase was a gift for a senior friend who will have no chance of attaching bird feeders the way the product is designed.”

Helpful Report

Posted 3 weeks ago

Sincere apologies for the problems you have had with your recent order and that the delivery instructions were not used correctly, we do take feedback like this seriously and will be following up with the courier. Sorry to hear that you were disappointed with the bird feeder. It has been designed to take 3 bird feeders up to 40cm high, which can be hung from the hooks. We do have a range of bird feeders that will fit the frame, which can be found here - https://www.harrodhorticultural.com/bird-feeders-stations-cid225.html Apologies again for the issues you have had with the Bird Feeding Station, if we can be of any further help do please contact customer services on 0333 400 6400. Kind regards, HH Team

Posted 2 weeks ago

“Instructions were inadequate. Strapping plates were missing. Some parts had been bent /scratched in transit. Phoned customer services and asked if there was a video link. Jack promised to send one and didn't. Found it myself and that too was inadequate. Customers need to know putting the raised metal garden together is not a quick job. It takes hours and hours. Strapping plates turned up yesterday after i called Thursday the week before. Wouldn't buy another one and customer services couldn't help.”

Helpful Report

Posted 3 weeks ago

Dear Mr. Dunn, Thank you for your feedback and apologies for the problems you encountered with your order. We do take feedback like this very seriously and will review the instructions and look at ways to improve these. Apologies for the inconvenience caused with the damaged parts, this will be investigated to see how we can improve this and prevent it from happening in the future. Sincere apologies again, Kind regards, HH Team

Posted 2 weeks ago