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Harrod Horticultural Reviews

4.6 Rating 11,126 Reviews
93 %
of reviewers recommend Harrod Horticultural
4.6
Based on 11,126 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Harrod Horticultural Reviews

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Great service
Helpful Report
Posted 1 day ago
Since you could not supply what you had advertised (with 3 changed dates for delivery) your records should show that I cancelled the order. How can you suggest in your latest email that you jope that I am happy with the goods (not) supplied? Someone needs to shake things up at your end.
Helpful Report
Posted 6 days ago
Dear Mr. Mayne, Sincere apologies for the delay in the delivery and the delivery date changes which resulted in you cancelling your order. Sorry that you received a request for a review email, this would have been automatically scheduled after you placed the order and this unfortunately didn't get cancelled before it was sent on this occasion. Apologies again for the inconvenience caused and we will review our procedures to look at preventing this happening in the future.
Posted 5 days ago
Bought before, lasted 13years on one, the other is still OK. Quality wood/full fittings and easy to follow instructions, would buy again
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Posted 1 week ago
Brilliant firm to deal with. Exceptional customer service
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Posted 1 week ago
Harrod Horticultural is an excellent company to deal with. I have bought many products from them over many years and customer service is of the highest order. Any issues that may arise are dealt with promptly and satisfactorily.
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Posted 1 week ago
Helpful, friendly advice before ordering, straightforward ordering process and prompt delivery of a large fruit cage. All the parts were present but two of the aluminium tubes were damaged in transit. These were speedly replaced without question. Assembly instructions were clear and helpful. I think that the design of the door latch could be improved. I found that one of the latch blocks had plastic swarf which meant that the bolt was not long enough to reach the fastening nut. I suggest recommending not simply a spirit level but to use a post-fixing spirit level which measures levels in two dimensions which facilitates getting the vertical posts vertical. The hole former was very helpful, giving a hole of the right diameter in a vertical plane.
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Posted 2 weeks ago
Ordered a popadome with two extra covers as a gift. Easy to order and my items arrived very quickly.
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Posted 3 weeks ago
Our raised beds arrived as scheduled. The delivery driver was very kind and brought the materials into our garden through the back gate. The materials are high quality and we are delighted with our new raised beds.
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Posted 4 weeks ago
Wide selection of well designed and high quality products. Sales staff are knowledgeable when contacted by telephone. The delivery service is rapid and timely.
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Posted 1 month ago
The garden arch was delivered promptly
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Posted 1 month ago
Arrived promptly from couriers, one quicker than the other. Packaging was excellent.
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Posted 1 month ago
Lovely raised beds - these are our 5th and 6th
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Posted 1 month ago
Very happy with this product.
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Posted 1 month ago
Very good.
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Posted 1 month ago
Very good service and products
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Posted 1 month ago
Bought the raised beds, was delivered quickly, and goes together very easily, I managed it on my own, looks great too
Harrod Horticultural 5 star review on 11th October 2024
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Posted 1 month ago
How many 'excellents' would you like. I already have two of your peoney trumpets and needed a third to keep a 'Hot Lips' salvia under control. The service was excellent.
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Posted 1 month ago
Excellent service and quality products
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Posted 1 month ago
We bougt a pergola from HH and are happy with it. We contacted them about some optional changes and the person we dealt with (Amanda S) was exceptionally helpfull. Unfortunately the courier, DX Express were dreadful. They texted a delivery day and didn't turn up. WIth no further comms they did deliver, but with alll the fixings missing, which only came to light when I forced the driver to count the parcels before signing acceptance. The missing bits arrived some days later, dumped at the end of our drive 230m from the house and not visible from there. The box was split, but of course, I couldn't check the contents. Harrod Horticultural, you need to change your courier because they are damaging your reputation
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Posted 1 month ago
Good customer service and communication regarding delivery times and dates. Really delighted with the lovely chairs, such fantastic quality, well worth the money, they are beautiful and an asset to our garden.
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Posted 1 month ago
Harrod Horticultural is rated 4.6 based on 11,126 reviews