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Harrod Horticultural Reviews

4.6 Rating 11,007 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,007 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a southwold fan trellis on 25/02/2024 and still haven’t received the trellis. I’ve received one email that the product though listed on their website for sale won’t be available till the end of May for delivery. I did contact them to see if they could offer a concession on another product (obelisk) to help support the plant that needs the trellis but wasn’t offered anything. This type of customer relations doesn’t bode well with me and I will not order from them again. I have bought lots of products in the past to include (3 x guttering trellis, 2 x node trellis systems, obelisks (lots) but they couldn’t bring themselves to think about customer retention.”

Posted 2 weeks ago

Dear Mrs. Fulton, Apologies for the delays you have experienced with the trellis. This has been forwarded to our customer services team who are investigating the issues you have raised and will be in touch regarding this. Sincere apologies again for the inconvenience caused and hopefully we can get this matter resolved for you shortly. Kind regards, HH Team

Posted 2 weeks ago

“As with all purchases I have bought- excellent quality”

Posted 1 month ago

“Great products; good selection; attentive team; excellent customer services; reliable!!”

Posted 4 months ago

Thank you for your kind review.

Posted 4 months ago

“Two very cheerful and polite gentleman arrived with our table and 4 chairs and soon had it all put together. It now has pride of place on our patio. The quality and finish is first class. Having seen many examples of your products at Wisley I was confident it would be. It will give us much pleasure over the years, many thanks, Colin and Mandy”

Harrod Horticultural 5 star review on 9th November 2023

Posted 5 months ago

Thank you for your kind review and so pleased you are happy with the furniture. Thank you for sharing the photo, looks a lovely setting.

Posted 5 months ago

“Service was fine, product less so!”

Posted 6 months ago

Thank you for your kind review, sorry to hear your thoughts on the product, if there is anything we can help with contact our customer services team who will be able to help.

Posted 6 months ago

“Why can't I visit your site without accepting advertising cookies? I and a growing number of consumers simply will not visit such sites and you will lose their custom Sorry.”

Posted 1 year ago

“Fruit tree sleeves are not bird proof as described. They were torn apart and all the cherries taken. Complete waste of money, time and effort.”

Posted 1 year ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. We have sold the Fruit Tree Sleeves for many years and have not had any negative feedback regarding these. Please be assured quality control is of the utmost importance to us. If you could kindly send us an image of the damaged items, we will then forward this to the relevant department for their comments. We sincerely apologise for the inconvenience caused and look forward to hearing from you shortly.

Posted 1 year ago

“Good communication and speedy delivery. Only negative was that courier delivered before Harrod advised. Luckily we were home or an expensive item would have been left outside the house as happened before.”

Posted 1 year ago

“The goods appear to be of good quality, however the carrot fly barrier is set to the height of the carrot fly's flight path. Whereas it really needs to be a couple of inches higher, consequently my carrots were savaged by carrot fly! I plan to sew on an extension to the barrier from an old sheet this year to avoid this pest. The clips on the large hoops are not very good and they ping off at the slightest wind. Being black, it is difficult to find them. My partner has 3D printed some better ones that are slightly more rounded in bright red plastic so we can find them after wind!”

Posted 2 years ago

“I ordered 4 raised beds. I ordered them from Harrod because I have had goods from them before and quality and price are, after some research, better than elsewhere. They were ordered and delivered well in advance of the time when I needed them. I will order 2 more in due course, when the brassicas have finished. ("some pop-up calling itself 'Grammarly' suggests I have not written very good English. I cannot find the word 'Grammarly in my dictionary and I do not need lessons from them!)”

Posted 2 years ago

“I bought an80cm water bowl for the crows to bath in as the bird baths I have a too small for them,although they do use them. The bowl looks very elegant and yesterday I saw splashes coming from the bowl area.I am so glad they are using the bowl. I plan to sow a meadow turf around the bowl.”

Posted 4 years ago

“I have had three emails one to say my goods are on the way and they are not,. Two what did I think of my order ( which I have not received yet ) and now this. That's why I have given you this rating. I have already phoned twice to make sure you have not sent the items yet. Not a very happy Easter bunny.”

Posted 5 years ago

Thank you for your order and review. Firstly please accept our apologies for the automated email you have received. We can confirm that our plants are despatched directly from our nursery. As soon as they feel that the plants are well established and are ready to plant out, the nursery will send these. They have confirmed this should be at the end of April. We hope this information is of help to you. Many thanks once again for choosing to shop with us, and we sincerely apologise for any inconvenience the delay may cause you.

Posted 4 years ago

“Service slow”

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 6 years ago

“Excellent product,delivery and ease of ordering.”

Posted 6 years ago

“Excellent Product and Fantastic Value i am Very happy with my Brilliant Purchase and Great Customer Service. I Will be Buying More Soon and I Sure Other Customers Would agree. Kind Regards Rob”

Posted 7 years ago

“The pond cover is excellent. After years of heron problem, we have now found something that works.”

Posted 7 years ago

“Have bought several items from Harrod and none of them have disappointed. Service is excellent, quality also, and delivery prompt. What more could you want?”

Posted 7 years ago

“You supplied two SB plant spray which the nasty little white flies didn't much like; in fact, they positively hated it. They are dead or gone.”

Posted 7 years ago

“Swift delivery, easy to assemble, good quality, love it! All the veg doing really well and so far slugs and snails not made it to the top!”

Harrod Horticultural 5 star review on 25th July 2016

Posted 7 years ago

“Very poor. First time I used this company, ordered parts but they never arrived. Sales team didn't have a clue what happened. Will never use again”

Posted 7 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by Royal Mail. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 7 years ago

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Harrod Horticultural is rated 4.6 based on 11,007 reviews