The phone staff do not care about your purchases .. when you phone up to ask why they have not been delivered .... it’s like they are numb to any kind of caring . It’s like they take things for granted about the process and just see customers as numbers and annoyance ... not impressed ! My order was returned by Tuffnells !!! With no communication to me .... then you send me a review !! Your staff just work to the process that is not fit for purpose ... even when I was in the phone ... they just wanted me off it ! Harrod .... I have bought from you before .... but hide behind poor Customer Service !