Harrod Horticultural Reviews

Name: Harrod Horticultural
Address: Harrod Horticultural, 1-3 Pinbush Road, Lowestoft, Suffolk
Rating: 4.62

4.6 Rating 11,014 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,014 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 16th April 2024

216

Anonymous

Anonymous // 01/01/2019

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“From the first telephone call to Harrods customer service, delivery, instructions for assembly , were all excellent.”

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Posted 2 hours ago

“Very good quality plant supports which are constructed to be long lasting and well worth the extra cost.”

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Posted 2 days ago

“Good service Informative Great care”

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Posted 2 days ago

“Great product. Easy to fix and excellent customer service.”

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Posted 2 days ago

“Item as described and of good quality. Speedy delivery. Would recommend and use this company again”

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Posted 2 days ago

“The service was fine/good although the product arrived slightly damaged but as I had already arranged for someone to come and put them up I didn't bother sending them back. I then tried to fill out this form and load a photo of the damage but it wouldn't let me and then quit me out so I have had to do the whole thing again which has wasted my time and made me have a worse opinion of them.”

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Posted 3 days ago

“Prompt delivery and great product for use in the greenhouse. Always an efficient service.”

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Posted 6 days ago

“Excellent company to deal with. Fantastic reasonably priced and extremely good quality products. Very efficient delivery times as well. I would highly recommend this company.”

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Posted 6 days ago

“So pleased! Really love the raised bed kit. Great instructions and everything that was needed was there. Did order the lining as well. Can't say how well it will hold up over the years, but got good hopes.”

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Posted 1 week ago

“Excellent service good quality product”

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Posted 1 week ago

“After I made a complete mess of my order I received a brilliant response from the company who sorted everything out. Great service.”

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Posted 1 week ago

“Excellent service arrived quicker than expected, great product in the size required which ment making the job easier.”

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Posted 1 week ago

“Excellent customer service from Amanda during each of my three recent purchases. As an ambassador for the company she inspires trust and confidence. The manger and accessories I purchased are of superior quality and the instructions provided were clear and helpful.”

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Posted 1 week ago

“Excellent service, prompt deliveries and excellent products. Been using frames, cloches, nets, etc for 8yrs and they are lasting well, looked after in winter, stored away when necessary.”

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Posted 1 week ago

“Easy purchase of a great item”

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Posted 1 week ago

Thank you so much for your kind review, the moon gate arch is looking fantastic, thanks for sharing the photo!

Posted 1 week ago

“Love my volcanic ash it will be well used the plant love it”

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Posted 2 weeks ago

Thank you for your kind review and so pleased you are happy with the volcanic ash, sure your plants will love it too!

Posted 1 week ago

“Items I ordered were quickly dispatched with a good courier. They were well packed and came with clear assembly instructions.”

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Posted 2 weeks ago

Thank you for your kind review, it is appreciated.

Posted 1 week ago

“Quick delivery but well over priced”

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Posted 2 weeks ago

Thank you for your honest review - we try our best to keep prices as affordable as possible to our customers and always look at ways to improve our pricing where possible.

Posted 1 week ago

“Very helpful and knowledgeable. Prompt delivery.”

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Posted 2 weeks ago

Thank you for your kind review we really do appreciate your feedback.

Posted 1 week ago

“I ordered a southwold fan trellis on 25/02/2024 and still haven’t received the trellis. I’ve received one email that the product though listed on their website for sale won’t be available till the end of May for delivery. I did contact them to see if they could offer a concession on another product (obelisk) to help support the plant that needs the trellis but wasn’t offered anything. This type of customer relations doesn’t bode well with me and I will not order from them again. I have bought lots of products in the past to include (3 x guttering trellis, 2 x node trellis systems, obelisks (lots) but they couldn’t bring themselves to think about customer retention.”

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Posted 3 weeks ago

Dear Mrs. Fulton, Apologies for the delays you have experienced with the trellis. This has been forwarded to our customer services team who are investigating the issues you have raised and will be in touch regarding this. Sincere apologies again for the inconvenience caused and hopefully we can get this matter resolved for you shortly. Kind regards, HH Team

Posted 2 weeks ago

Harrod Horticultural is rated 4.6 based on 11,014 reviews