Oh Dear. I've emailed to praise you for keeping me in touch with the delayed order. Totally understandable. Yet, now I'm asked how happy I am with a product that still hasn't been delivered. What a shame. I called out Sarah Raven's company for continuing to bombard me with email shots and then send me the service rating email, just as you have done now. You have fared better - at least keeping me across the state of our order. But really, you should STOP all your rating forms until you are sure your customers have received the goods. Getting disappointed with my service from you now - still waiting for the propagator - and currently out of pocket by nearly £200. I hope the wait will be worth it.