There are two problems as I see it. 1. The goods are way overpriced. 2. It is not clear exactly what has been ordered. The picture accompanying the product is not necessarily what is being ordered. In two cases a product has been ordered but it turned out we had only ordered a component and not the whole item. The two issues are linked as the price of a component is the same as that offered by other suppliers for the whole thing. In one case the item was returned. While the cost minus postage and packing was refunded where was no acknowledgement. Also the next question has prompted me - one of the deliveries what about a week late.