I'm very disappointed with the service we received this time, especially as it has always been so good in the past. Our order arrived with parts missing, which made it impossible to put together. In the meantime, the chickens were able to break in and destroyed the strawberry plants, the old protection having been removed to make room for the new fruit cage. By the time we were able to put it together and order the braces to finish it off, we were outside the 30 day limit for free delivery. Andrew, the customer services manager, told us that it would be honoured any way. It wasn't and it took a further phone call to sort it out. The braces themselves did not arrive and I had to phone again. When I ordered the braces, I added a pair of hinges and a latch for our old fruit cage and the woman ordered a single hinge. When I phoned up about this and asked to speak to a manager, the young woman was very high-handed and said that she could deal with everything, but had to keep putting on hold while she went to 'discuss it with a colleague'. Nothing about the service received could be described as good.