We are very pleased with the steel arch you sent and which is now erected. However, the delivery system was appalling. Two of the three packages were delivered within the specified time, but the third was said to have been lost by the delivery company. Having contacted yourselves you said it would be delivered the following day which did not happen. I contacted you several times to be given the same answer blaming the delivery company and refusing to send a replacement package.. Eventually a different Harrod representative agreed to immediately despatch a new package. Not a good performance.