Ordered an raised bed online at the end of March. When we inquired when the product would be delivered, they advised us there'd be a further 6-week delay. We decided to switch our order to a metal raised bed and it was delivered at the end of April. But when we tried to assemble, we realised the instruction and the whole fixings were missing from the package! We were hoping to complete our garden project over the May Bank Holiday but our plan was ruined due to the missing parts. When we called the customer service, the lady was not apologetic at all and told us that they hadn't even checked emails from the week before! Even though they delivered the missing parts quite quickly, we realised that there were still MORE missing parts!! After the 3rd delivery from Harrod Horticultural, we finally had all the parts to complete the product. Now almost at the end of May, the raised bed is still not placed in our garden. It's caused us further delays and missied opportunities to sow/plant some of vegetables/ flowers we were hoping to grow this year. Very disappointing.