The quality of the goods is great but the customer service is poor and reliability is poor. I ordered some hoops and the website gave no indication that they were out of stock. However it’s now a month since I ordered and I’ve been sent an email each week for the past 3 weeks saying that they’re out of stock and will be delivered next week - but I then get another email the following week to say the same thing again. They’ve delivered other items in my order including the bars for the hoops, so I can’t even cancel and order from someone else. I’d like to say this is the first time I’ve had this experience with Harrod Horticultural but it isn’t - last time I ended up cancelling and ordering from another supplier as it went on for months. Be honest and tell me whether they’re in stock when I order and give me a realistic delivery date, or if they’re unexpectedly out of stock when you come to fill the order then again give me a realistic date for when they will be in - that would give me the opportunity to plan appropriately and to place my order with another supplier if the wait doesn’t meet my needs. The current approach is the opposite of customer-focused and now means I have no faith in the company despite the excellent quality of the goods....