I ordered a spade and received a ‘carefully packed’ trug meant for someone else. I reported this and was informed that I would be told that I would be told when it was to be collected. This did not happen and was, luckily, in so I could hand the income to item back. I was also told that the new item would be dispatched immediately and I should expect it in a ‘couple of days’. When this didn’t happen it then took another two phone calls over the following 4 days to get the item sent to me. Eventually arriving over a week after originally promised. Pretty poor service all round. Also Harris seem to have an odd system where you pay for an item that is later refunded and you then repay at a later date, really can’t understand why that is?