Very informative customer service team, told us where we could view the furniture we wanted to see, even gave us an alternative near to where we staying for a weekend away. Once ordered we were advised of the lead time, 4 weeks, which was better than we had anticipated. In due course we were informed of the delivery date and contacted by the freight company to make arrangements. The furniture was delivered on a pallet, very well packed and protected. The driver was very helpful and delivered to a point where we could unpack before moving into their final position.