My order took at least 4 or 5 weeks to come. Although I understand things are sometimes delayed, I chased this several times by email and never got a proper reply, just an automated one. Very frustrating. When I eventually received a reply, it stated my order would be delivered in 2 days' time on a Friday. I replied immed to ask for short delay (ironically) so they would be delivered on Monday instead as we were going away to a wedding and would be away for 3 days. I didn't know how they would be packed, and hence if they would survive for this time. As I didn't get a reply, I had to assume 'no such luck', so we packed up the car, and literally sat waiting for the delivery. I quickly opened box to unpack plants and leave them in such a way that they wouldn't die while I was away, and so I could plant properly when I got back. They were all very delicate and so some were damaged when extracted from all the straw packing. Long story short, it was not a pleasant experience, it was very frustrating and I will get my plants from elsewhere next time, probably RHS site. My advice would be, make sure you update your customers on the situation and any delays etc. People generally don't mind if they know what is going on.