Harrod was recommended by a friend, so I had hoped to have a good experience - however that sadly couldn't be further from the truth. The service is simply appalling. Harrod's delivery driver caused damage to my property when dumping the heavy parcels across my front garden and flower beds. When I sent the CCTV showing this to Harrod, they claimed that they couldn't see the video (despite the clip being accessed multiple times). They then washed their hands of the matter, blaming the courier company that they had employed and saying that it was for them to deal with it (despite the fact that there is no way of me contacting them and Harrod has failed to provide any details). Instead, Harrod's view is that it is not their problem - excellent customer service! On top of that, the products themselves are poor quality. Whilst I understand that wood is a natural material, and that there will be some variation, it is clear from the photos included that multiple planks are warped and/or cut to the wrong lengths. The quality control is appalling, and again Harrod is not interested in resolving the matter. If you needed a definition of a company to avoid dealing with - Harrod definitely fits the bill!