The fruit cage arrived in two separate consignments, the courier professing no knowledge of when the second might arrive, Harrods couldn't tell me with any accuracy either, each seemed to blame the other. I discovered a vital piece of the door assembly missing during erection, I had waited long enough to get the thing delivered, I took matters into my own hands and manufactured an adequate substitute myself. I am fortunate to possess the skills, knowledge, tools and equipment to achieve this, how others might fare I can't say. Sadly I am coming to expect such standards of service these days, they are quite common.