Harrod Horticultural Reviews

4.6 Rating 11,492 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,492 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for a plant support frame, goods are a good quality and I am very pleased with the product. What may put me off ordering again was the delivery company they used. I received a text from DX freight saying the goods were going to be delivered between 8 am and 6pm, I waited at home to receive the delivery. By 8pm it was clear they were not going to deliver and hadn't bothered to contact me. I then received another text the following day to say they were going to deliver, I wasn't going to be in but wasn't worried as they state that if you aren't in they will leave a card and you can rearrange delivery. When I returned home 2 days later, the goods had been dumped on my door step in the rain, my house fronts straight onto the road. It was somewhat surprising that they were still there! The service was so poor that even the postman commented on it. So whilst I like Harrod products and think that they are a good company, I'm not sure that I would purchase from them again due to the delivery company they use.”

Helpful Report

Posted 2 years ago

Thank you for your honest review and pleased you are happy with the plant support frame. Apologies for the experience you had with our courier DX. We really appreciate the information as this gives us some good information to share with DX and help us to look for ways to improve this going forward. I hope that you will consider purchasing again from us in the future and apologise again for the disappointing delivery service you experienced on this occasion.

Posted 2 years ago

“Whilst the service was good to a degree the communication flow was slow and the article ordered took longer than expected. The price paid for the arch was high and the surface treatment was poor leading to the polyester powder coat chipping off with ease. Having assessed some of the metal work it is obvious that the galvanise steel arch has been laser cut leading to surface oxidation. I could write pages on the treatment of metals but there is probably not enough space left.”

Helpful Report

Posted 3 years ago

Thank you for your review - sorry to hear about the issue with the paint on the arch. This will be forwarded onto our design team for further investigation.

Posted 3 years ago

“Product o.k. But not in stock when ordered.”

Helpful Report

Posted 3 years ago

Thank you for your kind review.

Posted 3 years ago

“Ordered paid online, delivery good, service good but product badly designed. No support for Three foot of online where it's needed. Well made but poor design will not use again”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the Round Column Wire Obelisk you ordered did not meet your expectations. We have manufactured and sold this product for a number of years and reviews have always been positive. However, as we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order.

Posted 4 years ago

“Had to wait for product but was kept well informed”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in-house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order however, we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Very expensive for what they are”

Helpful Report

Posted 4 years ago

Thank you for your recent order and review. We would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation of our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products and also try to research, design and manufacture our products wherever possible using superior materials. We also spend a lot of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. Hopefully, this explanation is of help and thank you once again for your order.

Posted 4 years ago

“Fruit tree sleeves are not bird proof as described. They were torn apart and all the cherries taken. Complete waste of money, time and effort.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. We have sold the Fruit Tree Sleeves for many years and have not had any negative feedback regarding these. Please be assured quality control is of the utmost importance to us. If you could kindly send us an image of the damaged items, we will then forward this to the relevant department for their comments. We sincerely apologise for the inconvenience caused and look forward to hearing from you shortly.

Posted 4 years ago

“Great quality products and good selection, however the delivery cost will prevent me from ordering again. I paid £16 for P&P for a net, that is not acceptable, Royal Mail would have been far cheaper.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products that we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate the delivery tariff, our carriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 4 years ago

“Disappointed that my order for two netted cages did not have any assembly instructions. I had a single box with all the components for the two but no assembly instructions. After I requested details they came promptly. I have some reservations about how robust the structures are. I live in an exposed site with some high winds at times, so I reserve judgement on that aspect.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now been in contact with you to discuss your enquiry and we look forward to being of service to you again in the future.

Posted 4 years ago

“The compost bins are fine in themselves but too difficult to assemble.”

Helpful Report

Posted 4 years ago

Thank you for your recent order for Harrod Horticultural products and also for taking the time to complete an online review. We would like all our customers to be delighted with their goods and we are sorry to hear that you encountered problems with assembling the Compost Bins. Your comments have been forwarded to our Design team for them to amend the product assembly instructions if necessary. Please accept our sincere apologies for any inconvenience caused.

Posted 4 years ago

“Not convinced that my superior quality fruit cage net was particularly robust and worth the extra money.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the utmost importance to us and we have passed your comments on to the relevant department for their perusal. We understand that a member of our Customer Service team has now contacted you regarding this and we apologise for any inconvenience caused.

Posted 4 years ago

“Delivery and "q1uality very good, but the price is extortionate.”

Helpful Report

Posted 4 years ago

Thank you for your recent order and review. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 4 years ago

“I asked a question of a product and 3 weeks later I am still waiting for an answer.”

Helpful Report

Posted 4 years ago

“I was so looking forward to receiving my new Dutch hoe, that I actually got my son to watch me open it. Given how expensive it was, I was honestly expecting a really well made tool. It is an absolute piece of junk, the handle isn't even attached straight. The wooden handle isn't sanded down properly or even cut neatly. How the company can justify its price I have no idea - but I'm the mug who fell for it.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the item was not of the high quality which we normally expect of our products. We understand that a member of our Customer Service team has now contacted you regarding this. Please accept our sincere apologies for any inconvenience caused.

Posted 4 years ago

“The ogee garden arch I bought is an elegant addition to the garden. The socket kit is of poor design and almost impossible to use according to the easy sounding instructions. Erecting the arch ended up being a complicated and time consuming job requiring the services of a builder.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are disappointed to learn that you found the Ogee Arch difficult to assemble. We do state on our website and in our catalogue that this item is self-assembly and full instructions are provided. Our friendly Customer Service Team are also available to help. If you require any further assistance regarding assembly of this product, please do not hesitate in contacting us and we will be happy to help you.

Posted 4 years ago

“Trellis took SO long to put up. We don't consider ourselves bad at this sort of thing but the rods were bent and it jut takes such a long time. While they look nice, I think they probably aren't worth the high price tag.”

Harrod Horticultural 3 star review on 22nd April 2022

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We understand that you have now assembled the product. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 4 years ago

“i have bought two raised beds, one last year and one this. Both had defective parts in the form of badly cracked wooden pieces. Both should have been picked up by quality control but weren't. in addition a base panel was cracked in transit. Although this could be put down to the courier the item was packed in a flimsy bag and it was hardly surprising that it was damaged. in both cases I rang customer services, was asked to send a photo and a replacement was then agreed. In neither case did there seem to be any urgency in putting things right - last year's replacement part was sent by 3day courier which is very poor when I was waiting to complete the job. Harrod's attitude to quality control is perhaps best illustrated by a phrase in the instructions for this year's purchase: "Support rails are safety critical - inspect for imperfections before assembling". Surely they should have been checked for imperfections before being sent out! I don't mind paying a premium price for a premium product but that's not what I got on either occasion. I shall not be buying again.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems with the Raised Beds you received. Quality is of the upmost importance to us and we will be investigating this issue fully with the relevant department to ensure that our service is improved even further. We understand that replacement parts have already been sent out to you. Many thanks for bringing this to our attention and please accept our sincere apologies for any inconvenience caused.

Posted 4 years ago

“Tried to order a frame for a pleached tree. I found it difficult to work out what I needed. Other orders for plant supports very good .”

Helpful Report

Posted 4 years ago

Thank you for your recent review. We are sorry to hear that you were having difficulties with ordering the parts to make a pleach frame. Please can you kindly contact our customer services department on 0333 400 6400 and a member of our team will be able to assist you. Our lines are open Monday to Friday 8.30am to 5.30pm. Alternatively, please kindly email customerservices@harrod.uk.com with your requirements.

Posted 4 years ago

“You seem to have a problem with your paymengts page. Each of my two orders from you have failed to accept my Mastercard, although its is accepted without problem elsewhere. It has required payment over the phone. Perhaps someone could have a look at this.”

Helpful Report

Posted 4 years ago

Thank you for your e mail and review. We are very sorry to hear you have had problems whilst trying to place online orders recently. We have forwarded your comments to our webteam for them to look into, so hopefully this issue will be resolved shortly. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Had to contact after 2 weeks as no confirmation of order or estimated delivery date”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,492 reviews