Harrod Horticultural Reviews

4.6 Rating 11,157 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the new round Arches, the quaility is excellent, but the fitting of them is not at all easy, especially if using the metal underground fitting posts as we did. Keeping them straight is extremely difficult, you do need a sledge hammer and a very stong man! That would be my advice. My landscape gardener fitted them for me in the end and even he had problems.”

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Posted 1 day ago

“Great product, I’d like to say easy to put together, but as my son put it together for me, I can’t really comment. He seemed to make light work of it, though, and all the parts were there. Service from Harrods good, but not entirely pleased with the delivery. Plenty of notification about when it was arriving, and there were two of us at home, but nobody rang the doorbell and the various components were just left on the doorstep in the rain!”

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Posted 2 weeks ago

“The gardening bag arrived quickly and well packed. I was surprised at the small size and considered returning it, but it is well made so elected to keep.”

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Posted 1 month ago

“Responses from Customer Service were quick and professional. Happy with the returns process. A little taken aback by the cost of the return.”

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Posted 1 month ago

Thank you for your positive review, sorry to hear you returned your purchase, but glad the process was straightforward for you.

Posted 1 month ago

“I wanted some good fixings for a fruit cage for a customer, those from Harrod Horticultural were excellent. Strong enough to work with single handedly, easily mounted and dismounted as necessary, and a good range offering joint I needed. Thank you, I wasted money on other fixings that proved totally impractical.”

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Posted 1 month ago

Thank you for your positive review and pleased that we were able to help you with the fruit cage fixings you were looking for.

Posted 1 month ago

“The insulation arrived far quicker than I had expected,”

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Posted 1 month ago

Thank you for your kind review and pleased to hear you were happy with the speed of delivery.

Posted 1 month ago

“I’m very pleased with the raised beds… however. The 5mm tolerance on all the wood supplies means on a large scale project - we can get discrepancies of up to 2cm - which on a project of 6 large raised beds isn’t what I was after. If someone could call me to discuss this. I’d appreciate that. Alex”

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Posted 5 months ago

“Excellent products, the plant supports were first rate, and the initial dispatch was prompt with excellent communications. However, I have docked one star as one of the sets was out of stock and took a few weeks to catch up. Although the comms were good and the supply chain issue clearly explained. All in all a positive experience and I am already looking at other products based on the service and excellent quality of the products.”

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Posted 7 months ago

“I placed an order for products to enable me to grow and cover a crop of brussel sprouts on my allotment. The product was well designed and 'solid' (large rounded hoops, Ground Anchors for the hoops and heavy duty butterfly netting). The delivery was prompt and postage very reasonable. Unfortunately I had accidentally over ordered the hoops an d these had to be returned which in itself was a very straight forward process. The structure was easy to assembly with minimal help and after over a six week period, is still very firmly in place and not cabbage whites are inside. The only reason I have given this review four stars is that the returned goods too quite a while to be processed but I believe this was due to the delay by the delivery company.”

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Posted 7 months ago

“Excellent service swift delivery and great fire bowl.”

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Posted 7 months ago

“We love the product and the arch is now essembled and in situation. We did get worried when we had an email saying there was a delay in its arrival but we were reasured when we spoke on the phone to the team. The arch was for a wedding so rather important for the occasion!”

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Posted 9 months ago

“I ordered two poppodomes but when the arrived the elastic cord on the connecting poles was defective and broke. One phone call to customer services was answered promptly and replacements arrived very quickly. While quality control at the product supplier needs attention,Harrod Horticultural always provide an excellent service.”

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Posted 9 months ago

Thank you for your kind review and apologies for the issues you had with the popadomes. We do take quality control very seriously and will be reviewing this on the popadomes. Thank you again and happy gardening!

Posted 9 months ago

“I bought 2 superior wall trellis. The delivery was excellent. I was able to install myself following the instructions. They look great just waiting for the clematis to grow through them. Only one problem, the caps for the screws are too big and keep falling off, I have to search for a couple of them every day around the garden, Very annoying. Next plan is to use some super glue. Perhaps black screws would be better. Apart from that they look great.”

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Posted 10 months ago

Thank you for your review and sorry to hear about the issue with the caps for the screws and appreciate your suggestion. Your comments will be passed to our design team who will review the design. Thanks again and good luck with the clematis, happy gardening!

Posted 9 months ago

“Very helpful and knowledgeable. Prompt delivery.”

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Posted 11 months ago

Thank you for your kind review we really do appreciate your feedback.

Posted 10 months ago

“Pleased with raised beds. Easy to order. Helpful when I made phone inquiry.”

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Posted 11 months ago

Thank you for your kind review and for sharing the photo of the finished bed, hope you have many successful harvests from it.

Posted 11 months ago

“Good quality products as described . Packaged well”

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Posted 11 months ago

Thank you for your kind review we really do appreciate your feedback.

Posted 10 months ago

“Website well laid out, sale easy but a little lacking on advice re footing, which I ordered separately. Clarity on need for these could be improved. Assembly nstructions would benefit from a fully labelled diagram, better than having to rely on an online video. We spent 40 minutes reconnecting elements right way around.”

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Posted 11 months ago

“Everything was fine, except that I wish I was advised to remove the veg beds from plastic. I wasn't ready to install them straight away and they started to mould because aparently they were not dry for some reason. They also changed shape which was harder to put together. So I recommend to buy veg beds and put them together straight away.”

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Posted 1 year ago

Thank you for your honest review. The raised beds are treated with a safe preservative and this can result in some moisture being present when wrapped for delivery. We advise to unwrap and let the wood dry before installing, but will review the messaging and make sure this is made more obvious to customers. Thank you for making us aware and hope the raised beds give you some successful harvests.

Posted 1 year ago

“Expensive, but only useful and well made.”

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Posted 1 year ago

Thank you for your kind review it is appreciated.

Posted 1 year ago

“The raised bed we purchased was of good quality timber, and arrived promptly. However one small improvement which could be made is the inclusion of corner struts to bind the 3 layers of the bed together, which we had to source seperately, otherwise it was not at all stable. However once we had done this the bed itself is sound.”

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Posted 1 year ago

Thank you for your kind and honest review it is appreciated. We will pass your comments onto our design team who will review.

Posted 1 year ago

Harrod Horticultural is rated 4.6 based on 11,157 reviews