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Harrod Horticultural Reviews

4.6 Rating 11,009 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,009 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was fine/good although the product arrived slightly damaged but as I had already arranged for someone to come and put them up I didn't bother sending them back. I then tried to fill out this form and load a photo of the damage but it wouldn't let me and then quit me out so I have had to do the whole thing again which has wasted my time and made me have a worse opinion of them.”

Posted 4 hours ago

“Quick delivery but well over priced”

Posted 1 week ago

Thank you for your honest review - we try our best to keep prices as affordable as possible to our customers and always look at ways to improve our pricing where possible.

Posted 1 week ago

“Disappointed in the quality of the wood. Rough edges and did not line up symmetrically. Not like your company pics.”

Posted 2 weeks ago

“item not as shown, not worth the money.”

Posted 1 month ago

“Assemblled my aluminum fruit cage not happy the plastic wrap around clamps lasted 2day 3/4 of them have broken in two”

Posted 1 month ago

“I tried ordering on line, but couldn't get past the address bit, after repeated efforts! I therefore rang the store and the service was perfect”

Posted 2 months ago

Thank you for your review, sorry to hear you had problems ordering online, but pleased to hear that the service was good and appreciate your patience.

Posted 1 month ago

“Information about delivery good. I might have bought from a different company had I realised there were no fixing materials included and the design means that you cannot easily erect the arches without v expensive add ons”

Posted 3 months ago

Dear Mrs. Kelly, Thank you for your review and apologies for the issues you have had with fixing the arches in place. The arch plates can be concreted in place or there are ground anchors which are available separately. Apologies that this was not made clear at the point of purchase - we will review all the information on the website to make the fixing options clearer. If there is any more we can do to help, please do not hesitate to contact our customer services team on 0333 400 6400. Apologies again for any inconvenience caused. Kind regards, HH Team

Posted 3 months ago

“Placed an order for a plant support frame, goods are a good quality and I am very pleased with the product. What may put me off ordering again was the delivery company they used. I received a text from DX freight saying the goods were going to be delivered between 8 am and 6pm, I waited at home to receive the delivery. By 8pm it was clear they were not going to deliver and hadn't bothered to contact me. I then received another text the following day to say they were going to deliver, I wasn't going to be in but wasn't worried as they state that if you aren't in they will leave a card and you can rearrange delivery. When I returned home 2 days later, the goods had been dumped on my door step in the rain, my house fronts straight onto the road. It was somewhat surprising that they were still there! The service was so poor that even the postman commented on it. So whilst I like Harrod products and think that they are a good company, I'm not sure that I would purchase from them again due to the delivery company they use.”

Posted 5 months ago

Thank you for your honest review and pleased you are happy with the plant support frame. Apologies for the experience you had with our courier DX. We really appreciate the information as this gives us some good information to share with DX and help us to look for ways to improve this going forward. I hope that you will consider purchasing again from us in the future and apologise again for the disappointing delivery service you experienced on this occasion.

Posted 4 months ago

“Whilst the service was good to a degree the communication flow was slow and the article ordered took longer than expected. The price paid for the arch was high and the surface treatment was poor leading to the polyester powder coat chipping off with ease. Having assessed some of the metal work it is obvious that the galvanise steel arch has been laser cut leading to surface oxidation. I could write pages on the treatment of metals but there is probably not enough space left.”

Posted 6 months ago

Thank you for your review - sorry to hear about the issue with the paint on the arch. This will be forwarded onto our design team for further investigation.

Posted 6 months ago

“Product o.k. But not in stock when ordered.”

Posted 6 months ago

Thank you for your kind review.

Posted 6 months ago

“Ordered paid online, delivery good, service good but product badly designed. No support for Three foot of online where it's needed. Well made but poor design will not use again”

Posted 1 year ago

Thank you for your order and review. We are very disappointed to learn that the Round Column Wire Obelisk you ordered did not meet your expectations. We have manufactured and sold this product for a number of years and reviews have always been positive. However, as we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order.

Posted 1 year ago

“Had to wait for product but was kept well informed”

Posted 1 year ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in-house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order however, we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 1 year ago

“Very expensive for what they are”

Posted 1 year ago

Thank you for your recent order and review. We would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation of our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products and also try to research, design and manufacture our products wherever possible using superior materials. We also spend a lot of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. Hopefully, this explanation is of help and thank you once again for your order.

Posted 1 year ago

“Fruit tree sleeves are not bird proof as described. They were torn apart and all the cherries taken. Complete waste of money, time and effort.”

Posted 1 year ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. We have sold the Fruit Tree Sleeves for many years and have not had any negative feedback regarding these. Please be assured quality control is of the utmost importance to us. If you could kindly send us an image of the damaged items, we will then forward this to the relevant department for their comments. We sincerely apologise for the inconvenience caused and look forward to hearing from you shortly.

Posted 1 year ago

“Great quality products and good selection, however the delivery cost will prevent me from ordering again. I paid £16 for P&P for a net, that is not acceptable, Royal Mail would have been far cheaper.”

Posted 1 year ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products that we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate the delivery tariff, our carriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 1 year ago

“Disappointed that my order for two netted cages did not have any assembly instructions. I had a single box with all the components for the two but no assembly instructions. After I requested details they came promptly. I have some reservations about how robust the structures are. I live in an exposed site with some high winds at times, so I reserve judgement on that aspect.”

Posted 1 year ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now been in contact with you to discuss your enquiry and we look forward to being of service to you again in the future.

Posted 1 year ago

“The compost bins are fine in themselves but too difficult to assemble.”

Posted 1 year ago

Thank you for your recent order for Harrod Horticultural products and also for taking the time to complete an online review. We would like all our customers to be delighted with their goods and we are sorry to hear that you encountered problems with assembling the Compost Bins. Your comments have been forwarded to our Design team for them to amend the product assembly instructions if necessary. Please accept our sincere apologies for any inconvenience caused.

Posted 1 year ago

“Not convinced that my superior quality fruit cage net was particularly robust and worth the extra money.”

Posted 1 year ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the utmost importance to us and we have passed your comments on to the relevant department for their perusal. We understand that a member of our Customer Service team has now contacted you regarding this and we apologise for any inconvenience caused.

Posted 1 year ago

“Delivery and "q1uality very good, but the price is extortionate.”

Posted 1 year ago

Thank you for your recent order and review. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 1 year ago

“I asked a question of a product and 3 weeks later I am still waiting for an answer.”

Posted 1 year ago

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Harrod Horticultural is rated 4.6 based on 11,009 reviews