Harrod Horticultural Reviews

4.6 Rating 11,157 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i still not revice my order.”

Helpful Report

Posted 7 months ago

“I wouldn't know what the product (bean trellis) is like because I still haven't received it. The onlyositive comment is that the phone staff were pleasant to deal with. Ordered early May with no indicaton of problems . Was then told it was back ordered. The estimated delivery date kept changing. Most of what I was told (email and phone) turned out to be optimistic if I am generous and intentionally misleading if I am less than generous. It was finally shipped on Monday with up to 3 days (to today) for delivery. I am to be informed the day before arrival by the shipper which hasn't happened. So this is also not on time. Meanwhile my beans started in the greenhouse in good faith are 2m tall and progessively more difficult to keep alive.”

Helpful Report

Posted 8 months ago

Thank you for your review and sorry for the delays with the delivery. We aim to be as accurate as we can with dates for out of stock items and apologise for lack of clarity you received on this occasion. Feedback like this is really appreciated as it helps us to improve our service in the future. Apologies again.

Posted 8 months ago

“Ordered 2 raised beds … A month later had nine separate parcels from 2 deliveries which still didn’t make up a single raised bed!!! Returned it all and asked for refund. Waste of time and I won’t order from HH again.”

Helpful Report

Posted 9 months ago

Thank you for your review and sincere apologies for the issues you have had. The original order was despatched within 2 days of ordering but the courier only delivered 4 of the 9 bundles with 5 being lost or returned to us unfortunately. We did replace the 5 bundles which should have contained all the parts required but apologies if this was not the case. We did collect everything FOC and issued a refund. Sorry we couldn't resolve the issue to your satisfaction on this occasion, we appreciate your feedback as this helps us to improve our service for the future.

Posted 9 months ago

“Hopeless. Didn’t tell me an item was out of stock and refused to send me a part order. Cancelled a £900 order as a result.”

Helpful Report

Posted 10 months ago

Thank you for your review and sorry to hear you cancelled the order due to a part being out of stock. Unfortunately we had a part of the order out of stock and were unable to ship the order straightaway. We were looking to manufacture the part as soon as possible and get this out to you, but there would have been a slight delay which resulted in your cancellation. Apologies for the inconvenience caused and we hope you consider shopping with us again in the future.

Posted 9 months ago

“I ordered a southwold fan trellis on 25/02/2024 and still haven’t received the trellis. I’ve received one email that the product though listed on their website for sale won’t be available till the end of May for delivery. I did contact them to see if they could offer a concession on another product (obelisk) to help support the plant that needs the trellis but wasn’t offered anything. This type of customer relations doesn’t bode well with me and I will not order from them again. I have bought lots of products in the past to include (3 x guttering trellis, 2 x node trellis systems, obelisks (lots) but they couldn’t bring themselves to think about customer retention.”

Helpful Report

Posted 11 months ago

Dear Mrs. Fulton, Apologies for the delays you have experienced with the trellis. This has been forwarded to our customer services team who are investigating the issues you have raised and will be in touch regarding this. Sincere apologies again for the inconvenience caused and hopefully we can get this matter resolved for you shortly. Kind regards, HH Team

Posted 11 months ago

“It has taken three months and three deliveries to receive the metal raised bed in a usable undamaged condition. The damages occurred in transit but could have been prevented with better packaging. Significant delays were also caused by slow manufacturing.”

Helpful Report

Posted 1 year ago

Thank you for your review and disappointed to hear about the issues you have experienced. Our operations team have been made aware of the issues you experienced with the beds being damaged in transit and we will be reviewing this and looking for ways to prevent this in the future. Apologies for the issues you experienced and hope that everything is now resolved to your satisfaction and you are happy with the beds. if you have any further issues please don't hesitate to contact our customer services team who will be more than happy to help.

Posted 1 year ago

“I have jusr put up the insect pest and wind barrier that I ordered earlier. It is not very effective . The clips slide down the rods and don't hold the netting up and as soon as there is any wind the clips pop off. I have substituted some of the rods I bought for hoop extensions and they seem to be working better; the clips grip more snuggly on these. I don't know what's gone wrong as surely you tested this piece of kit before marketing it and you would have known that the net was not held in place. I've always trusted Harrods to supply me with good sturdy stuff that does the job it's meant for , and up until now ,I have not been disappointed.”

Helpful Report

Posted 1 year ago

“Still haven’t got my order. Over a week before it was dispatched (why?), then 3 days to be delivered, which turned into 4days.. Due to be delivered today, we waited in all day and nothing. Tracking says a card was left but there is no card. If it doesn’t arrive tomorrow we won’t be here for 2weeks. The products might be good - we may never know- but dispatch snd delivery leave a lot to be desired. If I could cancel my order now I would.”

Helpful Report

Posted 1 year ago

“Why can't I visit your site without accepting advertising cookies? I and a growing number of consumers simply will not visit such sites and you will lose their custom Sorry.”

Helpful Report

Posted 1 year ago

“Only delivered two-thirds of my order, and didn’t even ring the bell so I could check it. I now have two sides of a raised bed - in other words two useless planks of wood.”

Helpful Report

Posted 2 years ago

“Incredibly unhelpful man who said he was a manager. He really lost you the very high regard I hold you in. I phoned to ask if you had anything that might be a fun idea to grow squash up overhead. He just said, no there was absolutely nothing in any range. This is clearly not only unhelpful but also in creative. I am sure you must have a nice, creative person who would have even been happy to discuss this. I even phoned back the next day, but got the same person. I was pretty upset.. you are a go-to company.”

Helpful Report

Posted 2 years ago

“Customer service rubbish: suggest not ordering unless you are sure you can be home to receive delivery every day of the 5 day range you’ll be given. I am not at home every day so specifically checked delivery options would accommodate options to rearrange delivery: was told I’d be able to divert the parcels if delivery notification came through on a day I wasn’t available. In reality: notification of delivery came on the morning, there was no option to rearrange, no courier contact details to call them, no help from Harrod to contact courier to divert the parcel. Even worse, in the event as I wasn’t in, the parcels were left outside my front door (effectively on the street) by the courier, and far worse, were signed for as received *in my name*! When flagged with Harrod, was fobbed off that none of the above was their fault, despite the wrong info given at the outset about diverting deliveries. They did promise to follow up with the couriers but I never heard anything further despite chasing. Really poor.”

Helpful Report

Posted 2 years ago

Thank you for your recent order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and have investigated the points you raised. We can confirm that your order was despatch just before the Jubilee bank holiday on a 3 working day service. Our carriers do not deliver over the weekend or bank holiday so the correct information was advised regarding the expected delivery date at the time you contacted us. We understand that your order was left at your property without permission. This should not have been left and should have been taken back to the depot for redelivery the following working day. We had forwarded your complaint to our account manager at our carriers for this to be investigated further, however, although us chasing for a reply, we never received any feedback from them. Regrettably, we are unable to comment on the information given about diverting deliveries as we are unable to locate communication regarding this. Once again, please accept our sincere apologies on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 2 years ago

“Two self assembly trellis arrived without instructions and only fixings for one. The lady I spoke to was not apologetic, would not send a hard copy in post despite me saying I did not have a printer and difficult to read on phone as eight pages. These were unclear instructions. I was assured they were easy to assemble before I purchased. I would definitely disagree and had to pay to have them done. The fixings took 5 days to arrive. I was very disillusioned with your company.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. We pride ourselves on offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We can confirm that hard copies of instructions are always available and can be posted to our customers if required. Please accept our sincere apologies for any inconvenience caused.

Posted 2 years ago

“I placed an order month's ago and I repeatedly get emails from you stating that the order is delayed. Hence the low score”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in-house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order and as discussed, can confirm this will be despatched within the next few days. Please accept our apologies once again for any inconvenience caused.

Posted 2 years ago

“I bought an aluminium fruit cage. Firstly, it was far too expensive: a few lengths of standard aluminium tube, some mass produced plastic couplings, some pegs and netting - if those components bought separately cost more than £50 I'd be surprised. But this kit cost well over £400. Secondly, to suppose the door could stay square and true without bracing is ridiculous. Thirdly, the bolt supplied to assemble the door latch was not long enough. I had to make a trip into town to get a longer bolt, and I had to design my own door bracing with tensioned wire.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“Sent entirely wrong product- I returned and requested the wig HR product be sent as soon as possible (since I had a project to finish). Took a while to process and never provided the product I ordered (sent refund instead). So never received the product I paid for and delayed my project. Not impressed.”

Helpful Report

Posted 2 years ago

“Placed an order for a Water Butt connection kit...nothing for almost three weeks...so I called and emailed..."Probably best to cancel the order as it'll be another 2 weeks" so I cancelled. Can't say I was impressed.”

Helpful Report

Posted 2 years ago

“I ordered a bistro set of 2 chairs and a table, but unfortunately, one chair was bent and faulty. I contacted the team at Harrod and ,# they said they would sort it. but they didn't and nobody has been in contact since. i spoke to someone at your Chelsea Flower show stand and still nothing has been done not impressed”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues have been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“I was not happy with the way in which my order was left in full view at the front of the house when I had especially asked not once but twice to ensure that my order was placed in a safe place. Had it not been for ur grass cutter they would have remained there for almost two weeks until returned from holiday. There was a delay in the delivery and the order was delivered whilst we were away. I did receive an email to say that Harrods had no control over where their carriers left the orders but when it even said on the packaging that it should have been delivered - it does raise a question about the reliability of the carriers.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further.

Posted 2 years ago

“Asked for a special sized netting, which after being offered and promised, was not be provided. Had to resort to a different solution. Prices are too high, compared to their purpose.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear you have had difficulties with the size of netting you have received. We understand that a member of our Customer Services Team has been in contact to rectify this with you. Please accept our apologies for any inconvenience caused.

Posted 2 years ago

Harrod Horticultural is rated 4.6 based on 11,157 reviews