Harrod Horticultural Reviews

4.6 Rating 11,157 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really cheesed off at the late delivery of my latest order . I would prefer an honest warning that the item is out of stock with no expected arrival date than have 3 or 4 promises of delivery which get subsequently pushed back Also not impressed with assembly instructions which need beefing up”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. Whilst most of our products are manufactured by ourselves, regrettably the Link a Bord Raised Beds are bought-in products and we are completely in the hands of our suppliers regarding stock dates. We are also sorry that the assembly instructions are not clear, we will also forward your comments to them regarding this. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“I have had to wait for months for my last order and it is now beyond the time when I can use the products. Had I known that the item was not in stock when I placed my order, I would not have ordered it. I have ordered quite a lot from you in the past but will not order anything again unless you include the functionality on your website to inform the customer if an item is out of stock.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“the framed net I bought did not do what I wanted. I did not work unless it was fixed to the ground which made access to the contents very difficult. It was not obvious on the website that this was the case. I ended up using the net on some old canes and bricks to hold it down as the pegs were not appropriate for where I wanted to use it. I won't waste another £90 in future”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“Terrible. Ordered material from them, which never appeared. I rang 4 times over a six week period to chase delivery. Each time I was told the same thing, it was in the warehouse and would be delivered next week - it never was. I can only assume it was never there, so the company could hold onto the money. Why should four different people not tell me the truth. Cancelled the order and will never use this company again.”

Helpful Report

Posted 3 years ago

“Still not received product after nearly 3months”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Curved Water Bowls are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“I write a review only because I have been invited to and given my experience I am surprised to have been asked. We ordered Peony baskets ahead of needing them for the season and in the event there was a long delay in receiving them such that it was too late to need or use them this year.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Still awaiting delivery”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The Obelisk you have ordered is manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“We ordered products in April and were told they would be delivered in 2 weeks. We then got told it was delayed by 2 weeks. We were then strung along by poor communication each saying ... be with you in 2 weeks. We had final delivery of veg patch hoops in 3rd week of June. Almost 2 months+. I guess the lesson you learn here is never trust a website that says they ahve the product in stock only to get your money off you and then make you wait 2 months. Poor show, not trustworthy and communication was inaccurate and poor throughout. We won't be using Harrod Horticultural ever again.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. The hoops on your order are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. We understand that you have now received your order. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Had an invitation to write a review, however haven't received my order yet! Been waiting a considerable amount of time?”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you. The hoops on your order are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. We understand that a member of our Customer Services Team has been in contact with your regarding this with an update. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“I received my plants yesterday, they are all dead and broken. Not what I was expecting can not use any of them . I have attached photos for you to look at. Do I have to send them back to you. Also I would like a full refund included postage please.”

Helpful Report

Posted 3 years ago

“Shocking. Order took several weeks to arrive and then was incomplete. Customer Service department was lacklustre and unapologetic in its response…finally sending out full order without an apology. Would never purchase from Harrod Horticulture again.”

Helpful Report

Posted 3 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, which is due to unprecedented demand. On the date you placed your order we the current despatch times for our products was 7-10 working days. We have worked hard to get back to our normal despatch times of 3-5 working days currently. We are also sorry to hear a part was missing from your order and understand this has now been received. Please accept our apologies for the inconvenience caused.

Posted 3 years ago

“Although I appreciate that there has been stock delay, you sent our original order in dribs and drabs which made it very difficult indeed to check off. And when we did come to make up the superior raised beds we found 4 wrong sized planks. Customer services were very good and raised a replacement order straightaway but unfortunately the packer sent the wrong planks again. Customer services were again very attentive so I would rate them as very goo.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 3 years ago

“The 4 wood panels finally arrived today after 5 phone calls enquiries as to when I would receive them.The email s that u we’re going to send to let me know what was happening never arrived . In all a very poor service GaryP”

Helpful Report

Posted 3 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers and items were lost. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 3 years ago

“Very disappointing recent experience after many years of using Harrod. Ordered raised beds and expected a 4 week wait, after 6 weeks I had to chase several times and eventually cancel order. I had to argue that I now need to return the bed liners which were sent out as soon as I ordered and for postage to be repaid. I understand the difficulties with timber and Brexit but comms have not been good”

Helpful Report

Posted 3 years ago

“My order was delayed but wasn’t contacted to be informed. Only found out by calling the customer service myself after expected delivery date. I have only received my item 2 weeks after originally communicated delayed date.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that this issue has now been resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“Ordered a bean support nearly 2 months ago. Queried it when it didn’t arrive within the allotted time. Was told parts were arriving within a week. Every week since then I have either chased or had an update to say it is another week. I have long since had to plant out my sweet peas using traditional canes because I couldn’t wait any longer, so it is ironic to have been asked to write a review when I still don’t have the item! It looked good on the website, but that is all I can say.”

Helpful Report

Posted 3 years ago

“Two obelisks ordered on 9 April - still not delivered on 4 June - yet continuing to advertise them with a promotional discount now on the website!”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Review requested but nothing delivered!”

Helpful Report

Posted 3 years ago

Thank you for your order and review. Please accept our sincere apologies for the delay in despatching your item, however, we understand that this has now been received.

Posted 3 years ago

“Had i known the delay in the item not until 2nd July i would have ordered the item”

Helpful Report

Posted 3 years ago

“Ordered a fire pit which said delivery in 3 days. 4 days later got an email to say it was out of stock. Surely your website is liked to your stock list. Your website in thus respect was misleading. Would never order from you again after my experience. Service was really 0 stars but that was not an option !”

Helpful Report

Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,157 reviews