Harrod Horticultural Reviews

4.6 Rating 11,157 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 4 weeks to receive my delivery. It was very expensive by comparison”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are very sorry for the delay in despatching your order. The products themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Please accept our sincere apologies for any inconvenience caused by the delay. We also understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 2 years ago

“I ordered a peaked steel fruit cage from Harrod and the service was not what I expected. First, I was told the components would be with me within ten days but they took far longer to arrive. Secondly, the dimensions I ordered were 7.5x5m which were clearly marked on the invoice and on the web site. Unfortunately the small print on the web site also explained that the cage would in fact be larger than this and I incurred considerable additional expense to fit the cage onto my site. Harrod were unsympathetic; Finally, and least important, there were some small holes in the roof netting which can be fixed fairly easily.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay caused great inconvenience for you. The Cages themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Also, we are sorry that the Cage was slightly larger than expected. We do state on our website to allow an extra 2% to the measurements given for fitting. Although we were not able to cut the bars down to size for you, we notice that we did offer a collection and full refund for your order. A member of our Customer Service team has now contacted you regarding replacing the faulty netting. Please accept our apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 2 years ago

“Items missing from the package, and not for the first time. Customer service response was poor. I tried the online form and got no response at all in a fortnight. Then I rang and was assured the missing item would go in the post the following day. A week later I received the dispatch email. In the meantime we had to rig something up so we could use the bean support. The same thing happened on the last big order I placed which was weeks late arriving, and then missing many items which took further weeks to arrive. Not impressed.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. We are also sorry to hear that you did not receive a reply to your initial query which you submitted via our online query form on our website. We can confirm that we have experienced issues with this online query form recently, however, our Web Team have confirmed that this has now been resolved. We understand the you now have your complete order and we apologise for any inconvenience caused.

Posted 2 years ago

“We are accustomed nowadays to receiving internet purchases quickly, in many cases next day. I ordered a raised bed (1/4 22)which never arrived when I expected it to and when I queried this I was told that it was "in the warehouse being picked". Why it should take five days to be taken off a shelf in the warehouse I don't know. It arrived on or about the 20th. On assembly, it seemed quite a good product but after a few days the planks shrunk leaving at least 5mm gap between all the planks. I had to line it with plastic sheeting to keep the soil in. Overall a poor product. The raised beds I made myself some years ago are still sound. I have contacted customer services but have had nothing back since an acknowledgement eight days ago.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that a member of our Customer Services Team has contacted you regarding your review and we apologise for any inconvenience caused.

Posted 2 years ago

“Very poor welding, lumpy and not ground down. One weld did not take and they had to send a new section. The width was not as descibed and I had to cut a good 10cm to get the correct width. These are expensive arches and I would expect better. My advice would be to go to a local blacksmith and get them made to measure.”

Helpful Report

Posted 2 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered was not of the high quality which we normally expect of our products. Please be assured that quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. We understand that the issue has now been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 2 years ago

“The product was fine. After that you get an avalanche of emails. I do not need a daily email once I have bought a product.”

Helpful Report

Posted 2 years ago

Thank you for your recent order and review. We are sorry to hear that you are unhappy with the number of emails you are receiving after purchase. After checking with our marketing team, we can see that you have unsubscribed to all communication from us. It may that be you are receiving messages concerning items that have been left in your basket so an automated ‘Take another look at what you started...’ email would have bene sent. This email is automatically created when our software identifies that you have placed items in your basket, and then left the site without logging out. It is meant as a gentle memory jog that you have left items in your basket but are still logged into the site, and also to check that you have not experienced any problems whilst shopping with us that may have caused you to abandon your order. If you could kindly please return to our site briefly and clear your basket, you should then not receive any further messages regarding this. However, if you do have any further queries, please do not hesitate in contacting our Customer Services Team on 0333 400 6400. The lines are open from 8.30am to 5.30pm, Monday to Friday, and we will be happy to help you. Many thanks once again for your order, and we hope to be of service to you again in the near future.

Posted 2 years ago

“You have twice ignored product information requests about a product I considered purchasing from your site. Given your price point, this most basic of customer service functions should be fulfilled.”

Helpful Report

Posted 2 years ago

Sincere apologies, we take customer service very seriously and not sure why you have not been replied to, but will investigate this further. If you can forward your query to webteam@harrod.uk.com we will get this looked at urgently. Apologies again HH Team.

Posted 2 years ago

“I'm sorry but do I have any dealings with you?”

Helpful Report

Posted 2 years ago

Thank you for your review, this refers to an order at the end of last year for a Gripple Starter Kit, hope the product worked well for you and apologies for any confusion caused.

Posted 2 years ago

“I have lost count of the number of times my order has been delayed. The lead time is now so long it has become farcical.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. However, we can confirm that your order will be ready to despatch week commencing 29th November. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“I've been waiting months to receive my order!”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are very sorry for the delay with your order and understand that this has caused great inconvenience for you. Whilst most of our products are manufactured by ourselves, regrettably the Link a Bords are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please be assured that payment is not taken for orders until they have been despatched and we sincerely apologise again for any inconvenience caused.

Posted 3 years ago

“Considering I placed an order with a 5 day delivery, which then changed to a 10 day, which then changed again and again. Finally I cancelled the order due to the fact that you had no stock of the item and you didn't tell me there was no stock when I first placed the order.”

Helpful Report

Posted 3 years ago

“Placed my order 20th July and am still waiting for it to arrive so am unable to rate it at all!”

Helpful Report

Posted 3 years ago

Thank you for your recent order with Harrod Horticultural and also for your comments regarding the 'product review' request which you have received from us. Currently, our website automatically sends an e mail to all customers 90 days after their order has been placed, regardless of whether the order has been despatched and delivered or even delayed. We appreciate that feedback cannot be provided until you have received your goods and understand that you cannot always reply to our request immediately. Please accept our sincere apologies for any inconvenience caused.

Posted 3 years ago

“I had to cancel my order and source elsewhere as you were so slow stocking what I had ordered?”

Helpful Report

Posted 3 years ago

“Not enough space to leave an honest review. Order a product that arrived damaged as handle was not protected. Spoke to customer services requested a replacement which was sent in the same way, handle not protected. Sent back very disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are very sorry to hear that the item you received was damaged in transit by our carriers. We are currently reviewing the way in which this item is packaged with the relevant department and we thank you for your feedback. Please accept our apologies for any inconvenience.

Posted 3 years ago

“The item advertised was never in stock, I never received it, i got my payment refunded, why have you asked me for a review?”

Helpful Report

Posted 3 years ago

“If I had received my goods then maybe I could have given you a good rating, however I am still waiting.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are very sorry for the automated review request which was sent to you and also for the delay in despatching your order. Whilst most of our products are manufactured by ourselves, regrettably the Sneeboer tools are bought-in products and we are completely in the hands of our suppliers regarding stock dates. We understand that a member of our Customer Service team has just contacted you regarding this. Please accept our apologies once again for any inconvenience caused.

Posted 3 years ago

“Attrocious customer service along with a shoddy product. So incensed that didn't think worth writing to the Managing Director.”

Helpful Report

Posted 3 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your replacements parts have been received. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“Would not recommend no after sales follow up on products that are clearly don’t do the job they are advertised to do”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“My item did not arrive despite several verbal and written confirmations that it would arrive on 30th June. It never did. I had to contact Barclaycard to obtain a refund as I could not obtain one directly with you, although one was agreed with yourselves but of course did not materialise. I will not buy anything from you again. Communication and customer service non existent.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your refund has been processed and we apologise for any inconvenience caused.

Posted 3 years ago

“Ordered stock item through their website and got notified it is out of stock. Phoned to ask, and was told that it must be an error as it hasn’t been in stock for a while. Disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,157 reviews