Harrod Horticultural Reviews

4.6 Rating 11,490 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,490 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Harrods is OK, but not the Courier they use, DX. DX lost one order, delivered another order in two different deliveries. They just turn up without letting you know or giving you any tracking info. Leave the delivery on the drive without ringing your doorbell, so you don't know it is there. Harrods are letting themselves down using DX.”

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Posted 4 weeks ago

“Would write a review but items are still waiting to be delivered! To be fair I have been kept up to date with the delays.”

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Posted 1 month ago

“I ordered 2 obelisks, unfortunately, they turned up damaged, bent out of shape as it something had been dropped on them. I managed to bend them back into a reasonable shape to enable me to use them, but not what I was expecting.”

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Posted 2 months ago

“Took over a month for order to be fulfilled and updates only came after sending them an email. No despatch information provided when it was sent out. The item when it arrived was absolutely as described and worth the wait. However, as a large circular item it appears to have dropped as the frame is bent and out of true. I did not notice this until I had installed pole in concrete base and stood back to admire the frame”

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Posted 3 months ago

“Hasn’t arrived yet so can’t say!”

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Posted 3 months ago

“I have in the past received excellent service from HH. On this last occasion it failed to provide a good product. In my opinion the website description of it was lacking, and when I thought of returning it the cost of doing so was the same as the purchase price. I am therefore left with a useless product.”

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Posted 3 months ago

Thank you for taking the time to share your feedback. Firstly, I am very sorry to hear that you are not happy with the product you received, particularly as you have previously experienced excellent service from HH. We appreciate your loyalty and are disappointed that we did not meet your expectations on this occasion. We take comments such as yours seriously and will pass your feedback on to the relevant teams. In particular, we will ask for the website description of this product to be reviewed to ensure customers have clear and accurate information before making a purchase. We also understand your frustration regarding the cost of returning the item and appreciate how this has left you feeling dissatisfied with the overall experience. Thank you again for bringing these concerns to our attention as customer feedback is invaluable in helping us improve both our products and services in the future.

Posted 3 months ago

“1.5m Veg cage: 4* Good framework and good fit. It would have been useful to know the orientation of the packed netting before I tried to deploy it. But that was a minor frustration. Strawberry cage: 3* Good framework. Unfortunately the net was cut just two short (by about 10 cms) even when stretched as tight as possible, over legs shortened to 40cm (i/o 45cm). Fortunately I had spare netting that made good the deficit with a good overlap.”

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Posted 4 months ago

“Excellent products. Good customer service if you have a problem BUT delivery is slow and lacks updates”

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Posted 1 year ago

“Excellent products, limited service.”

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Posted 1 year ago

Thank you for taking the time to share your feedback - we’re really pleased to hear you’re happy with the products. We’re sorry to hear that your experience with our service didn’t fully meet expectations on this occasion. If there’s anything we can do to help or if you’d like to discuss this further, please don’t hesitate to contact our Customer Service team, who will be happy to assist.

Posted 1 year ago

“The product was very good, but the item took over a week to come too slow I feel”

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Posted 1 year ago

Thank you for your review. During peak periods delivery can take a little longer. We do highlight on the site that with stock permitting, we aim to despatch orders within 5-7 working days. Orders are then delivered within 3 working days from despatch. Apologies that we didn't meet your expectations on this occasion, we do continually look for ways to improve our service and do appreciate the feedback. Kind regards, HH Team

Posted 1 year ago

“I ordered my product on the phone only to be emailed to say the product was out of stock. That should have been evident when I ordered surely? I’d ordered on the phone to check delivery time as I was going away. Being out of stock meant delivery was unpredictable. I made sure to explain where to put the product ( a large bird feeding station) but the instructions weren’t written as I asked and the courier didn’t follow the instructions anyway. The large product was left propped up outside my front door while I was away for a few days. Very disappointing both from the instructions I gave over the phone to the ignoring them by the courier. The product itself was disappointing in that it’s an expensive bird feeding station but not designed to fit with bird feeders on sale in this country. Very disappointing. There is nothing on the website to show or say feeders will not easily hang from it. You should stock feeders that fit. The photos show feeders hanging from it. The purchase was a gift for a senior friend who will have no chance of attaching bird feeders the way the product is designed.”

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Posted 1 year ago

Sincere apologies for the problems you have had with your recent order and that the delivery instructions were not used correctly, we do take feedback like this seriously and will be following up with the courier. Sorry to hear that you were disappointed with the bird feeder. It has been designed to take 3 bird feeders up to 40cm high, which can be hung from the hooks. We do have a range of bird feeders that will fit the frame, which can be found here - https://www.harrodhorticultural.com/bird-feeders-stations-cid225.html Apologies again for the issues you have had with the Bird Feeding Station, if we can be of any further help do please contact customer services on 0333 400 6400. Kind regards, HH Team

Posted 1 year ago

“We bougt a pergola from HH and are happy with it. We contacted them about some optional changes and the person we dealt with (Amanda S) was exceptionally helpfull. Unfortunately the courier, DX Express were dreadful. They texted a delivery day and didn't turn up. WIth no further comms they did deliver, but with alll the fixings missing, which only came to light when I forced the driver to count the parcels before signing acceptance. The missing bits arrived some days later, dumped at the end of our drive 230m from the house and not visible from there. The box was split, but of course, I couldn't check the contents. Harrod Horticultural, you need to change your courier because they are damaging your reputation”

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Posted 2 years ago

“We had a problem and not happy with the result”

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Posted 2 years ago

Thank you for your review - sorry to hear that you were not happy following the problem you had with the order. If there is anything that we can help you further with please contact customer services on 0333 400 1500.

Posted 2 years ago

“The service was fine/good although the product arrived slightly damaged but as I had already arranged for someone to come and put them up I didn't bother sending them back. I then tried to fill out this form and load a photo of the damage but it wouldn't let me and then quit me out so I have had to do the whole thing again which has wasted my time and made me have a worse opinion of them.”

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Posted 2 years ago

“Quick delivery but well over priced”

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Posted 2 years ago

Thank you for your honest review - we try our best to keep prices as affordable as possible to our customers and always look at ways to improve our pricing where possible.

Posted 2 years ago

“Disappointed in the quality of the wood. Rough edges and did not line up symmetrically. Not like your company pics.”

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Posted 2 years ago

“item not as shown, not worth the money.”

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Posted 2 years ago

“Assemblled my aluminum fruit cage not happy the plastic wrap around clamps lasted 2day 3/4 of them have broken in two”

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Posted 2 years ago

“I tried ordering on line, but couldn't get past the address bit, after repeated efforts! I therefore rang the store and the service was perfect”

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Posted 2 years ago

Thank you for your review, sorry to hear you had problems ordering online, but pleased to hear that the service was good and appreciate your patience.

Posted 2 years ago

“Information about delivery good. I might have bought from a different company had I realised there were no fixing materials included and the design means that you cannot easily erect the arches without v expensive add ons”

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Posted 2 years ago

Dear Mrs. Kelly, Thank you for your review and apologies for the issues you have had with fixing the arches in place. The arch plates can be concreted in place or there are ground anchors which are available separately. Apologies that this was not made clear at the point of purchase - we will review all the information on the website to make the fixing options clearer. If there is any more we can do to help, please do not hesitate to contact our customer services team on 0333 400 6400. Apologies again for any inconvenience caused. Kind regards, HH Team

Posted 2 years ago

Harrod Horticultural is rated 4.6 based on 11,490 reviews