“I bought two pots for which the sizes were misleading. The measurement appears to have been for the external diameter rather than the internal..........and even this was smaller than advertised. Ideally pots should be sized by their volume in order to make them comparable. However the real issue was the limited ability of HH to allow me to change them without having to pay extortionate transportation fees for both the return and the delivery of the replacement. Surely it is not beyond the wit of man to arrange a collection and a delivery at the same time!”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“I ordered an item on line only to be told the next morning that it was out of Stock, and would only arrive approximately 5 days later, I sent an email asking if the order could've cancelled 48 hours later no reply to my email ,other than an automated message saying they are busy Not a good start I should have gone to the other supplier”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused. With regards to your email reply, we do aim to reply to all customer’s emails within 1 working day however, during our peak season we are not always able to reply in the prompt manner we would like. Again, please accept our apologies for this. We understand that a member of our Customer Service Team has been in contact to resolve your issue.

Posted 7 years ago

“Poor quality no instructions”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We understand that this issue has now been resolved with a member of our Customer Services Team.

Posted 7 years ago

“It hasn't arrived yet”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in house but unfortunately we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“Further to my earlier review about my fruit cage damaged in transit, I called last Saturday and was promised that the replacement uprights would be sent express delivery on Monday. It is now a week later and they have still not been received. I received an email on Wednesday telling me to dispose of the old ones which will require a trip to the dump so really bad service on three counts now. So disappointed as have used Harrod before with no problems. Will never use them again.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that your replacements parts have been delivered and a member of our Customer Service Team have been in contact regarding collection. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“No pegs were supplied. The special brackets were very impractical. The short fat screws would not penetrate the wood with a screwdriver, and the brackets needed to be fixed below soil level. (There was no room for an electric drill to be used.) The cover was labelled 4ft x 4ft, but was undersized, (more like 3ft 6in). Consequently one corner of the cover split and tore, when it was being fitted. I had to buy my own mounting brackets and a tarpaulin for a cover. The only serviceable parts were the tubular hoops used for the frame. £74.90 wasted!!”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We do state in both our catalogue and on our website that the PVC covers are designed to fit on the inside of our 4ft x 4ft Raised Beds so will be slightly smaller than this size. We will however, pass your comments on to see if this information can be made clearer. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“When I confirmed my purchase the delivery charge more than doubled - very much "sharp practice " Don't contact me again!!!!”

Helpful Report

Posted 7 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 7 years ago

“Please stop harassing me with emails. I have phoned and requested hat you stop but I still keep getting them”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We can now confirm that your e mail address has been removed from our system and would like to apologise for the inconvenience caused.

Posted 7 years ago

“The item was not in stock and you did not expect delivery for many weeks”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible with regards to out of stock items and the items you ordered were reported as being out of stock. Please accept our apologies for any inconvenience caused.’

Posted 7 years ago

“The cloche I ordered was very flimsy and completely unusable”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We understand that a member of our Customer Service Team has already contacted you regarding this. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“Hi. This is the second email I've received asking for a review of the products I've ordered however I haven't actually received the products!! It's been 4 weeks since ordering and I've been promised phone calls and emails to keep me up to date on the parts that are out of stock but so far I've received nothing. The customer service has been shockinginly poor.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website as up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. We understand your order has now been despatched and a member of our Customer Service Team has attempted to contact you regarding delivery. Please accept our sincere apologies for any inconvenience caused.

Posted 7 years ago

“I have not yet received the order so why would you ask me to review it?”

Helpful Report

Posted 8 years ago

Thank you for your recent order with Harrod Horticultural and also for your comments regarding the 'product review' request which you have received from us. Currently, our website automatically sends an e mail to all customers 28 days after their order has been placed, regardless of whether the order has been despatched and delivered or even delayed. We appreciate that feedback cannot be provided until you have received your goods and understand that you cannot always reply to our request immediately. Please accept our sincere apologies for any inconvenience caused

Posted 8 years ago

“Plagued with emails asking me to review their products.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We can confirm that we have amended the frequency of emails sent to you and would like to apologise for any inconvenience caused.

Posted 8 years ago

“I placed an order on line, then phoned to change the order just placed (I made a mistake). I was informed that the product wasn't in stock. I cancelled my order.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand that a member of our Customer Service team has now contacted you regarding this. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“I waited nearly a month for delivery. Despite the website saying goods were in stock at the time of ordering, it turned out that one component, the butterfly netting, wasn't. Although Harrod chased the supplier concerned it took ages for the netting to arrive in stock. Whilst Harrod was quick to respond to my emails enquiring about progress, the company was not proactive in contacting me first. Furthermore, in spite of the long delay for the goods to be ready to be shipped, and despite a specific request from me that they were shipped by express delivery, they appear to have been sent by the slowest route possible - at the time of writing this, five days after everything was in stock, nothing has arrived at my house. Whilst I've used Harrod a number of times in the past, the bad experience this time has put me off using this company again.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. We understand that a member of our Customer Service Team has been in contact with you regarding your delivery. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Goods were not suitable for purpose and I had to pay the postage to return the items they also issued only a partial refund foe some reason ???? Go elsewhere there are numerous garden suppliers who give a better service.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very sorry to hear that you are unhappy with the service which you have received. We can confirm that the correct amount was refunded to you for the items which were returned. As in our Returns Policy, return postage is only refunded if items are damaged, faulty or if the wrong items have been sent. We hope this information is of help to you. However please do not hesitate to contact us should you require any further assistance.

Posted 8 years ago

“Very poor. First time I used this company, ordered parts but they never arrived. Sales team didn't have a clue what happened. Will never use again”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by Royal Mail. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 8 years ago

“The delivery service was very bad, e.g. phone number left on the card they left was no longer valid. Seems you rely on people taking a day off to receive parcel.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that a member of our Customer Service team has also now contacted you regarding this.

Posted 8 years ago

“I recently purchased a Cherry tree sleeve which seemed like a good idea however, it is too heavy, the one bough I managed to put it on bent almost to the ground with the weight of it. It is also so stiff it is very difficult to attach the ties. A total waste of money.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 8 years ago

“VERY slow delivery - it took weeks to come. I would use Amazon next time for faster delivery Quality seems okay , but it's expensive for what it is.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear of the delay with your delivery. This was due to stock issues with our Rigid Heavy Duty Butterfly Netting. Whilst most of our products are manufactured by ourselves, regrettably the Rigid Heavy Duty Butterfly Netting is a bought in product and we are completely in the hands of our suppliers regarding stock dates. We understand that your order has now been delivered and we would like to apologies once again for any inconvenience.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews