“Other than Beverley in customer services who has responded quickly and in a timely manner to my emails to her regarding the constant delays on my order I can honestly the service is RUBBISH. I placed my order in good time for my husbands birthday and at no point during the ordering process did it say the goods were out of stock, thus allowing me to back out. Then it has been once delay after another. Please cancel my order, as it is now too late for this product to be of use this year in our garden. Please also remove my email address from your database as I do not want to carry on receiving the DAILY emails from your company. Mrs Julie Benson”

Helpful Report

Posted 10 years ago

Many thanks for your recent review regarding your order with Harrod Horticultural. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand that this delay has caused great inconvenience for our customers and we are as disappointed as you are with this most recent delay. Whilst most of our products are manufactured by ourselves, regrettably the Longrow Super Cloches are bought in products and we are completely in the hands of our suppliers regarding stock dates. As requested, we have now cancelled you order and removed your email address from our database. Please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

“I wish I could write a review but sadly I am still waiting for my Harrods Half Lattice Roman Arch to be delivered. I think I ordered it at the end of March, and I fully sympathise with the fact that there have been problems with some of the components. Unfortunately the weather here continues to be very windy and at times stormy, and since I ordered the arch its predecessor has now completely broken and had to be removed. The rose it was supporting has been pruned drastically and the remaining stems are taking a battering. I received an email yesterday that the arch was on its way, but so far there is no sign of it.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the delay in sending your order to you. We understand that a member of our Customer Service team has now contacted you to confirm this should be delivered to you tomorrow.

Posted 10 years ago

“Come back tween late April- July when due to arr.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We can confirm that plants we supply are seasonal and are despatched between April and July.We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“I bought a damson tree on 10th April and paid with paypal, but i cancelled the order, i contacted Harrod and asked for a refund, they told me they had not taken the creditcard payment yet, i told them i paid with paypal so the funds had already left my account, it will not go back until they cancel the paypal transaction, they will now not reply to me, or refund. I will now have to report them to trading standards as paypal cannot help, the transaction is pending so funds are oh hold until harrods cancel the transaction. Don't trust this company, customer service is 0/10 !!”

Helpful Report

Posted 10 years ago

Thank you for your order and review. We can confirm that Paypal reserves authorisations when orders are placed with us, but we do not take payment from them until orders are despatched. As you cancelled your order, we did not take any payment from Paypal and they normally refund customers within 3-5 working days. However, we have contacted them and have requested that they release your funds today and understand that a member of our Customer Service team has e mailed you to confirm this. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“Two items delivered to wrong address. Took four phone calls and a two mile journey to retrieve. The Swop Top brush and the soap dispenser would not screw down onto the seals,hence leaked. Also the soap dispenser had no fixing to the pole. Returned to Harrod. The return and refund went well.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We are also very sorry to hear that the item you have received was faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Haven't received order yet... Order info said would receive March- April. email of order said would receive 5 days. On querying receipt date email confirmed April- July! So here's waiting... It's a shame that there has been three different delivery periods given and none match!”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us and would like to apologise for the automated nature of the email you have received. We are currently reviewing our system to ensure these issues are resolved. We can confirm that our Small Vegetable Gardens are due to be despatched late April and we will email you with a more accurate delivery date closer to the time. Once again please accept our apologies for the delay and inconvenience caused.

Posted 10 years ago

“I can't say how delighted I am with the goods I ordered because I still haven't received them - over a month after they were ordered. I am still waiting.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand that a member of our Customer Service Team has been in contact with you regarding this and we would like to apologise for any inconvenience caused.

Posted 10 years ago

“WHAT RIGHT DO YOU HAVE TO KEEP EMAILING ME TO WRITE A REVIEW? DID I SIGN UP FOR THIS? I DON'T THINK SO.”

Helpful Report

Posted 10 years ago

Many thanks for your recent review. We can confirm that your request has been forwarded to the relevant department to remove your details from our e mail database. Please accept our sincere apologies for any inconvenience caused and do not hesitate to contact us should you require any further assistance.

Posted 10 years ago

“I ordered a Christmas present online and received the order confirmation by email but three days later I bizarrely received a letter in the post to say the item wasn't in stock and my order had been cancelled. The item remained on their website as available to order. Time wasted, I wouldn't attempt to buy from them again.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that a letter had been sent to you regarding an obsolete item on your order however, this item remained on our website. This was an error on our behalf and we had contacted you to advise this item was still available to purchase. We apologise once again for any inconvenience caused.

Posted 10 years ago

“I placed my order, received a confirmation email of purchase and delivery date, only to receive a letter on the day the order should have arrived to inform me it was out of stock and discontinued. As it was a birthday present that I needed that evening I was very disappointed.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We apologise for any inconvenience caused.

Posted 10 years ago

“I recently bouoght Christmas out door lights , I bought two...cost me £40. They have both stopped working , I changed the batteries ....still not working !,bought expensive batteries ....still nothing. The lights were for the arch in our garden....I am so disappointed and cannot spend another £50 buying lights . I am a beleiver in supporting independent buisnesses and even though I had seen the lights cheaper somewhere else I still decided to buy the lights from here....... It is possible I was just unlucky and got two bad ones of a million good ones ,so I would say buy anyway.”

Helpful Report

Posted 10 years ago

Issue – resolved Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“I have not received my order yet.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems with your delivery. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“The delivery quoted was so slow the goods still have not arrived”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible regarding delivery of their goods. We understand that a member of our Customer Service team has now been in contact with you regarding this matter and we are also currently reviewing our system to ensure these issues are resolved. Please accept our apologies for the delay and inconvenience caused.

Posted 10 years ago

“i purchased a squirrel (and other vermin) cage catcher to prevent squirrels from digging up my newly planted garden. Hopeless, its useless!! First attempt: purchased top quality peanuts in shells and laid a path to the trap. peanuts placed on and around the release mechanism. Next day no peanuts and no squirrel. Second attempt: considered squirrel was smart and came at the peanuts from the sides and top. I assumed this squirrel was blessed with long arms. Result was no peanuts and no squirrel. OK the fight is now on squirrel: Third attempt: covered the top and sides of the cage, checked the spring release was working and laid a large amount of peanuts on the basis that there may be more than one squirrel and that said squirrel was putting on weight and would easily trip the trap. Result was no squirrel, garden dug up in 8 places, run out of peanuts and patience. The 'catcher' improperly named, will be returned and refund required due to non-performance of product. Will also need £2.99 for peanuts and £1.50 for tea bags!! Surely the supplier should have checked this product knowing sale of goods act. This is more than 'a pig in a poke' than 'a squirrel in a cage'”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“I have purchased Mud Balls, a Barley Ball and your latest Pond Cleaner and now the pond is still a thick dark green sadly all a waste of money, I only see my fish when they come up for their food. John Woodard”

Helpful Report

Posted 10 years ago

Thank you for your review . We are very disappointed to learn that the items you ordered did not meet your expectations. After looking into your comments, we can see that the Mud Balls which were purchased in 2013 should be replaced regularly every 6 months to keep the pond clear. The Barley Balls, bought in 2014, should also be re-activated each year for optimum results for clearing blanket weed. Your most recent purchase of the Pond Cleaner in September has to be applied once per month to maintain a healthy pond and we do advise that you should allow several weeks for the activated EM Pond Clear to work, so hopefully you will see a difference in the near future. We hope this information is of help to you and would like to thank you for your comments

Posted 10 years ago

“I do not appreciate the constant emails you send me now with promotions, please stop sending them”

Helpful Report

Posted 10 years ago

Thank you for your review. We can confirm that we have removed you from our mailing list and would like to apologise for any inconvenience caused.

Posted 10 years ago

“I ordered the product on line and paid for it via my Credit Card. I was then informed that you could not send me the product because you had ceased to offer it. Strange that you should be asking me for a review of a product which you have not supplied me. Hence the score of very poor.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us and would like to apologise for the automated nature of the email you received. We are currently reviewing our system to ensure these issues are resolved and would like to apologise for the delay and inconvenience caused.

Posted 10 years ago

“The nematodes were very expensive and did not work please do not keep sending me e mails.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the Nemaslug you ordered did not meet your expectations. Nemaslug is a live pest control product and would need specific conditions to be effective. Providing the instructions for application and storage have been followed and they are used before the date shown on the pack then they should work. Nemaslug will not kill a slug instantly on contact. The nematodes need to infect the slug and this may take a few days before you start to see results. As requested, we have removed your email address from our database. We hope this information is of help to you. However please do not hesitate to contact us should you require any further assistance.

Posted 10 years ago

“One of the globes in ther watering kit was badly requested and I requested a replacement. The replacement didn't come and I rang again only to be told a replacement would come. Nothing has come. Very bad customer service will not buy from Harrod again.”

Helpful Report

Posted 11 years ago

Issue – resolved Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 11 years ago

“I have not received my items, and my complaints have received scant attention. I will never use you again, nor recommend you to anyone else. Rubbish service”

Helpful Report

Posted 11 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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