“I have not received my order yet.”

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems with your delivery. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“The delivery quoted was so slow the goods still have not arrived”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible regarding delivery of their goods. We understand that a member of our Customer Service team has now been in contact with you regarding this matter and we are also currently reviewing our system to ensure these issues are resolved. Please accept our apologies for the delay and inconvenience caused.

Posted 9 years ago

“i purchased a squirrel (and other vermin) cage catcher to prevent squirrels from digging up my newly planted garden. Hopeless, its useless!! First attempt: purchased top quality peanuts in shells and laid a path to the trap. peanuts placed on and around the release mechanism. Next day no peanuts and no squirrel. Second attempt: considered squirrel was smart and came at the peanuts from the sides and top. I assumed this squirrel was blessed with long arms. Result was no peanuts and no squirrel. OK the fight is now on squirrel: Third attempt: covered the top and sides of the cage, checked the spring release was working and laid a large amount of peanuts on the basis that there may be more than one squirrel and that said squirrel was putting on weight and would easily trip the trap. Result was no squirrel, garden dug up in 8 places, run out of peanuts and patience. The 'catcher' improperly named, will be returned and refund required due to non-performance of product. Will also need £2.99 for peanuts and £1.50 for tea bags!! Surely the supplier should have checked this product knowing sale of goods act. This is more than 'a pig in a poke' than 'a squirrel in a cage'”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“I have purchased Mud Balls, a Barley Ball and your latest Pond Cleaner and now the pond is still a thick dark green sadly all a waste of money, I only see my fish when they come up for their food. John Woodard”

Helpful Report

Posted 9 years ago

Thank you for your review . We are very disappointed to learn that the items you ordered did not meet your expectations. After looking into your comments, we can see that the Mud Balls which were purchased in 2013 should be replaced regularly every 6 months to keep the pond clear. The Barley Balls, bought in 2014, should also be re-activated each year for optimum results for clearing blanket weed. Your most recent purchase of the Pond Cleaner in September has to be applied once per month to maintain a healthy pond and we do advise that you should allow several weeks for the activated EM Pond Clear to work, so hopefully you will see a difference in the near future. We hope this information is of help to you and would like to thank you for your comments

Posted 9 years ago

“I do not appreciate the constant emails you send me now with promotions, please stop sending them”

Helpful Report

Posted 9 years ago

Thank you for your review. We can confirm that we have removed you from our mailing list and would like to apologise for any inconvenience caused.

Posted 9 years ago

“I ordered the product on line and paid for it via my Credit Card. I was then informed that you could not send me the product because you had ceased to offer it. Strange that you should be asking me for a review of a product which you have not supplied me. Hence the score of very poor.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us and would like to apologise for the automated nature of the email you received. We are currently reviewing our system to ensure these issues are resolved and would like to apologise for the delay and inconvenience caused.

Posted 9 years ago

“The nematodes were very expensive and did not work please do not keep sending me e mails.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the Nemaslug you ordered did not meet your expectations. Nemaslug is a live pest control product and would need specific conditions to be effective. Providing the instructions for application and storage have been followed and they are used before the date shown on the pack then they should work. Nemaslug will not kill a slug instantly on contact. The nematodes need to infect the slug and this may take a few days before you start to see results. As requested, we have removed your email address from our database. We hope this information is of help to you. However please do not hesitate to contact us should you require any further assistance.

Posted 9 years ago

“One of the globes in ther watering kit was badly requested and I requested a replacement. The replacement didn't come and I rang again only to be told a replacement would come. Nothing has come. Very bad customer service will not buy from Harrod again.”

Helpful Report

Posted 9 years ago

Issue – resolved Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“I have not received my items, and my complaints have received scant attention. I will never use you again, nor recommend you to anyone else. Rubbish service”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“The product I bought came w ith no instructions, and was impossible to fix. Very upset as I had built a new fruit cage, and Harrods gave me no idea as to how difficult it was to fix their netting to it. Have spoken to others who have had the same problem. Big thumbs down for Harrod”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the netting you ordered did not meet your expectations. We can confirm that instructions for fitting netting to cages are included with all of our cage kits. However, as standard we do not include instructions with netting packs only. We do not feel this is necessary as customers purchase netting for multiple uses and not just to cover a fruit cage. Our Customer Service Team are available to help with any technical advice needed regarding any of our products. Many thanks once again and if you require any assistance please do not hesitate in contacting us and we will be delighted to help you.

Posted 9 years ago

“The arch was delivered in 4 separate deliveries,weeks apart. The final forth delivery only arrived after 5 phone calls, re. its absence. this was very frustrating as it was a present for my husband's birthday, at the end of April and it was the end of May when we were able to erect it. The arch itself, is fine, it's just the delivery we had issues with. Regards Janis Burdin”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 9 years ago

“We purchased the timber framed outside fish 'pond' and we're very disappointed. The sizing was incorrect (no problem unless - like us - it had to fit into a specific sized plot) and was not easy to assemble with pre-drilled holes insufficient for the bolts. The incorrect sizing meant a major reconstruction. The liner fitted poorly and seemed not to be of the right shape for the frames. Not impressed and vastly overpriced.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We understand that you have had to alter the Timber Raised Bed Pond to fit your plot. Our Technical Design Team have advised this may be reason for the liner not fitting the structure as it should. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 9 years ago

“I purchased the second lot of butterfly netting sorry the quality is sub standard made thinner and the squares are now oblong I question if it will stop the butterflies. yours Dave Swansborough”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very sorry to hear that the netting you have received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team.

Posted 9 years ago

“Raised bed consisted of uneven planks of wood which required some skill to put together to form something that was even and stable. Easier to go to your local DIY store, buy your own planks and put one together yourself. And a lot cheaper too! Best avoided.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. The planks used to make our Timber Raised Beds are pre-cut and are pressure treated prior to delivery into our warehouse. As wood is a natural product, the timber will sometimes change shape to suit certain weather conditions. Timber will hold a certain amount of moisture which causes the wood to swell. Once the moisture content leaves the wood, which is usually during the summer months, it will shrink back to its standard size. Because of this variation we do advise in the instructions to build the beds upside down. Please rest assured that quality control is of the utmost importance to our company and is monitored regularly. The wood used for our Timber Raised Beds is always checked prior to dispatching to the customer. If you are still not completely satisfied with this explanation and feel that the issue with the planks could be a structural problem, we would be most grateful if you could send us photographs so that we may evaluate the situation. Many thanks once again and If you require any further assistance please do not hesitate in contacting us and we will be delighted to help you.

Posted 9 years ago

“Three treatments and no change in the amount of duckweed”

Helpful Report

Posted 9 years ago

Thank you for your recent order and subsequent review regarding your Duckweed Control. We understand that you have applied three doses of the Duckweed Control however, it this has not cleared the Duckweed in your pond. Our suppliers have confirmed you will probably need to apply at least a further three doses in order to notice any decline. At this time of year growth is particularly strong and they may also have had some spores in the pond from last year which will be creating new growth, in addition to the normal vegetative propagation from the existing weed. We would also advise removing as much of the existing duckweed as you can could prior to dosing if not already done so, as if significant weed is left in the pond the product will struggle to keep on top of it. We hope this information is of help to you and please do not hesitate to contact us should you require any further assistance.

Posted 9 years ago

“Maximum/Minimum thermometer - Inaccurate readings given due to indicators sticking and allowing liquid to flow past on initial usage. Disappointed as not fit for purpose”

Helpful Report

Posted 9 years ago

‘Thank you for your review and your order. We are very sorry to hear that the item you have received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“been waiting for nearly a month for my order to be fulfilled, still waiting and not very happy. regards”

Helpful Report

Posted 9 years ago

‘Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We can confirm that your order has now been despatched from our warehouse and should be with you by the end of the week. Please accept our apologies for any inconvenience caused.’

Posted 9 years ago

“Item ordered on 16 March was described as in stock. After the order was accepted a later email indicated there would be a delay in supply - estimated availability of stock 27 March. A further email put back the availability to 3 April with delivery expected shortly after as a priority (yellow highlighted!) No further emails have arrived - it is now 13 April AND I AM STILL AWAITING DELIVERY!”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“I ordered a pair of Burgon & Ball topiary shears in March this year and on 17th March I was informed that the shears had been despatched. Unfortunately they were delivered to the wrong property and since then UK Mail has been endeavouring to recover them; so far without success. I have had no follow-up from Harrod Horticultural and no recent message from UK Mail. I made a considerable number of internet orders and this is the one and only which has failed to be delivered. Not impressed.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“Ordered some components for a broken fruit cage. I rang Harrods to confirm that I had the right part and placed order. Wrong part delivered. I rang again went through the same process and confirmed how to return. Double checked before sending back, to find I had been given wrong part number, again. Asked for a refund of the delivery costs £9, as the right part was only £3. Replacement delivered, but no letter of apology or even acknowledgement of complaint, and no refund. A letter would have been nice. Not impressed.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews