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Harrod Horticultural Reviews

4.6 Rating 11,029 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,029 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An item was ordered on 24th April and 3 times I received an email saying it would be delayed the final date given was 7th July. I then cancelled the order as I could not wait any longer. Very disappointed with the service as the only explanation given when telephone calls were made was 'that it is in transit'.”

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order had caused great inconvenience for you and we are as disappointed as you are with the most recent delay. Whilst most of our products are manufactured by ourselves, regrettably the 12m Wide Butterfly Netting are bought in products and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“I ordered a cold frame 4 weeks ago, on the basis of a 3-5 day delivery time, and have seen or heard nothing. I have enquired by email twice and heard nothing. Very disappointed.”

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you still have not received your Cold Frame. These items are despatched directly from our suppliers. We understand that a member of our Customer Service team has now contacted the suppliers and replied to your e mail to confirm that your Cold Frame will be delivered on Wednesday. Please accept our sincere apologies for any inconvenience caused.

Posted 7 years ago

“It gets worse, only half my order has been delivered, the other half never even reached the courier according to them.”

Posted 7 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that a member of our Customer Service team has now contacted you to confirm that the second bundle has now been delivered. Once again, please accept our sincere apologies for any inconvenience caused.

Posted 7 years ago

“Zero customer service. Wanted to delay delivery of an item only to be told that could only be done if I'd ordered by phone in the first place. Their solution? Cancel the order and reorder later, by which time they might be out of stock! Hopeless.”

Posted 8 years ago

Thank you for your order and review. We are sorry that you experienced problems when dealing with us and understand that a member of our Customer Service team has contacted you regarding this. Once an order has been processed, unfortunately we are unable to amend the despatch date. However, we can confirm that we are able to add a hold date to an order if requested whilst it is being placed. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Very disappointed that the extortionate delivery charge was not apparent until after the order was placed. I do not live on the dark side of the moon. I feel I've been mugged.”

Posted 8 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We also do give the total value of an order, including postage, before the checkout stage on our website. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Haven't yet received the goods. So how can I allocate a rating? I've put very poor just to annoy you, because you need to make space for those who cannot or do not wish to give an overall rating. Your approach distorts the results.”

Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been resolved with a member of our Customer Services Team who has confirmed that your order was delivered and signed for on 11th April. Please accept our apologies for any inconvenience.

Posted 8 years ago

“Other than Beverley in customer services who has responded quickly and in a timely manner to my emails to her regarding the constant delays on my order I can honestly the service is RUBBISH. I placed my order in good time for my husbands birthday and at no point during the ordering process did it say the goods were out of stock, thus allowing me to back out. Then it has been once delay after another. Please cancel my order, as it is now too late for this product to be of use this year in our garden. Please also remove my email address from your database as I do not want to carry on receiving the DAILY emails from your company. Mrs Julie Benson”

Posted 8 years ago

Many thanks for your recent review regarding your order with Harrod Horticultural. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand that this delay has caused great inconvenience for our customers and we are as disappointed as you are with this most recent delay. Whilst most of our products are manufactured by ourselves, regrettably the Longrow Super Cloches are bought in products and we are completely in the hands of our suppliers regarding stock dates. As requested, we have now cancelled you order and removed your email address from our database. Please accept our sincere apologies for any inconvenience caused.

Posted 8 years ago

“I wish I could write a review but sadly I am still waiting for my Harrods Half Lattice Roman Arch to be delivered. I think I ordered it at the end of March, and I fully sympathise with the fact that there have been problems with some of the components. Unfortunately the weather here continues to be very windy and at times stormy, and since I ordered the arch its predecessor has now completely broken and had to be removed. The rose it was supporting has been pruned drastically and the remaining stems are taking a battering. I received an email yesterday that the arch was on its way, but so far there is no sign of it.”

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the delay in sending your order to you. We understand that a member of our Customer Service team has now contacted you to confirm this should be delivered to you tomorrow.

Posted 8 years ago

“Come back tween late April- July when due to arr.”

Posted 8 years ago

Thank you for your order and review. We can confirm that plants we supply are seasonal and are despatched between April and July.We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“I bought a damson tree on 10th April and paid with paypal, but i cancelled the order, i contacted Harrod and asked for a refund, they told me they had not taken the creditcard payment yet, i told them i paid with paypal so the funds had already left my account, it will not go back until they cancel the paypal transaction, they will now not reply to me, or refund. I will now have to report them to trading standards as paypal cannot help, the transaction is pending so funds are oh hold until harrods cancel the transaction. Don't trust this company, customer service is 0/10 !!”

Posted 8 years ago

Thank you for your order and review. We can confirm that Paypal reserves authorisations when orders are placed with us, but we do not take payment from them until orders are despatched. As you cancelled your order, we did not take any payment from Paypal and they normally refund customers within 3-5 working days. However, we have contacted them and have requested that they release your funds today and understand that a member of our Customer Service team has e mailed you to confirm this. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“Two items delivered to wrong address. Took four phone calls and a two mile journey to retrieve. The Swop Top brush and the soap dispenser would not screw down onto the seals,hence leaked. Also the soap dispenser had no fixing to the pole. Returned to Harrod. The return and refund went well.”

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We are also very sorry to hear that the item you have received was faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Haven't received order yet... Order info said would receive March- April. email of order said would receive 5 days. On querying receipt date email confirmed April- July! So here's waiting... It's a shame that there has been three different delivery periods given and none match!”

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us and would like to apologise for the automated nature of the email you have received. We are currently reviewing our system to ensure these issues are resolved. We can confirm that our Small Vegetable Gardens are due to be despatched late April and we will email you with a more accurate delivery date closer to the time. Once again please accept our apologies for the delay and inconvenience caused.

Posted 8 years ago

“I can't say how delighted I am with the goods I ordered because I still haven't received them - over a month after they were ordered. I am still waiting.”

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand that a member of our Customer Service Team has been in contact with you regarding this and we would like to apologise for any inconvenience caused.

Posted 8 years ago

“WHAT RIGHT DO YOU HAVE TO KEEP EMAILING ME TO WRITE A REVIEW? DID I SIGN UP FOR THIS? I DON'T THINK SO.”

Posted 8 years ago

Many thanks for your recent review. We can confirm that your request has been forwarded to the relevant department to remove your details from our e mail database. Please accept our sincere apologies for any inconvenience caused and do not hesitate to contact us should you require any further assistance.

Posted 8 years ago

“I ordered a Christmas present online and received the order confirmation by email but three days later I bizarrely received a letter in the post to say the item wasn't in stock and my order had been cancelled. The item remained on their website as available to order. Time wasted, I wouldn't attempt to buy from them again.”

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that a letter had been sent to you regarding an obsolete item on your order however, this item remained on our website. This was an error on our behalf and we had contacted you to advise this item was still available to purchase. We apologise once again for any inconvenience caused.

Posted 8 years ago

“I placed my order, received a confirmation email of purchase and delivery date, only to receive a letter on the day the order should have arrived to inform me it was out of stock and discontinued. As it was a birthday present that I needed that evening I was very disappointed.”

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We apologise for any inconvenience caused.

Posted 8 years ago

“I recently bouoght Christmas out door lights , I bought two...cost me £40. They have both stopped working , I changed the batteries ....still not working !,bought expensive batteries ....still nothing. The lights were for the arch in our garden....I am so disappointed and cannot spend another £50 buying lights . I am a beleiver in supporting independent buisnesses and even though I had seen the lights cheaper somewhere else I still decided to buy the lights from here....... It is possible I was just unlucky and got two bad ones of a million good ones ,so I would say buy anyway.”

Posted 8 years ago

Issue – resolved Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“I have not received my order yet.”

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems with your delivery. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“The delivery quoted was so slow the goods still have not arrived”

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible regarding delivery of their goods. We understand that a member of our Customer Service team has now been in contact with you regarding this matter and we are also currently reviewing our system to ensure these issues are resolved. Please accept our apologies for the delay and inconvenience caused.

Posted 8 years ago

“i purchased a squirrel (and other vermin) cage catcher to prevent squirrels from digging up my newly planted garden. Hopeless, its useless!! First attempt: purchased top quality peanuts in shells and laid a path to the trap. peanuts placed on and around the release mechanism. Next day no peanuts and no squirrel. Second attempt: considered squirrel was smart and came at the peanuts from the sides and top. I assumed this squirrel was blessed with long arms. Result was no peanuts and no squirrel. OK the fight is now on squirrel: Third attempt: covered the top and sides of the cage, checked the spring release was working and laid a large amount of peanuts on the basis that there may be more than one squirrel and that said squirrel was putting on weight and would easily trip the trap. Result was no squirrel, garden dug up in 8 places, run out of peanuts and patience. The 'catcher' improperly named, will be returned and refund required due to non-performance of product. Will also need £2.99 for peanuts and £1.50 for tea bags!! Surely the supplier should have checked this product knowing sale of goods act. This is more than 'a pig in a poke' than 'a squirrel in a cage'”

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

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Harrod Horticultural is rated 4.6 based on 11,029 reviews