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Harrod Horticultural Reviews

4.6 Rating 11,014 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

4.6

Based on 11,014 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Harrod Horticultural 5 star review on 16th April 2024

Harrod Horticultural 5 star review on 22nd February 2024

Ms Carolyn Wilson

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 18th February 2024

Mrs Aida Rafols

Harrod Horticultural 5 star review on 1st January 2024

Mrs Linda Smith

Harrod Horticultural 5 star review on 30th November 2023

Mrs Patricia Webb

Harrod Horticultural 5 star review on 14th November 2023

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite staff, answer phone quickly. Just a shame I had to keep calling or emailing about delivery delays.”

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Service was fine. Product far too expensive. Vegetable cage. Flimsy poles.”

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. You mention the framework to your vegetable cage is flimsy. Providing the uprights of the cage are pushed into the ground to the correct depth and the framework is erected correctly, it will be sturdy enough. All sizes of cage are thoroughly tested for strength in the design process. To help with cages situated where strong winds are likely we do offer bracing to fix to the framework. Please see a link to our website below. https://www.harrodhorticultural.com/harrod-slot-and-lock-brace-kits-aluminium-finish-pid8726.html We hope this is of help and thank you once again for your order and review.

Posted 4 years ago

“Products good and easy to construct - once they arrived.. Delivery proved challenging and took much longer than expected. Different couriers with different 'rules' and a lot of chasing was required and waiting in. Not a great experience”

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 4 years ago

“I don't do reviews”

Posted 4 years ago

“A phone call was required to check suitability of product, obelisks for growing sweet peas up as no photos on website. Non gardener responded. Also delivery was a bit delayed and product large left behind our car in front yard, a text re delivery slot would have been helpful.”

Posted 4 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas which require attention. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Order through the website was easy and delivery was prompt. But it would be helpful if the instructions to erect the fruit cage had included those for the corner brackets within the text instead of as a separate sheet. It seemed to be one step forward, two steps back at times. Having to disassemble bits always annoys.”

Posted 4 years ago

Thank you for your recent order and review. We would like all our customers to be delighted with their goods and we are sorry to hear that you encountered problems with the instructions for your Fruit Cage. Your comments have been forwarded to our Design team for them to amend the product instructions if necessary. Please accept our sincere apologies for any inconvenience caused.

Posted 4 years ago

“We were disappointed by the product which looked far less attractive than we had hooed”

Posted 4 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team for there perusal. Thank you once again for your order.

Posted 4 years ago

“Usually good service but still haven’t received my nematodes despite being told they were delayed and would arrive by the end of may! I had to phone to find out this info, it would have been much better if you had contacted me, and it’s not too late to let me know when to expect them, hopefully before I go on holidsy”

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Vine Weevil Killer is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. We understand that a member of our Customer Service Team has been in contact with an update. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Product & ordering process fine.. but the information on the delivery is was none existent. No tracking facility or updates was available.”

Posted 4 years ago

Thank you for your order and review. We are sorry to hear you were disappointed with our delivery service. After checking, we can see your order was despatch via our carrier Tuffnells and regrettably they do not currently offer a tracking service. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Ordering was quite simple however delivery was not, did not know when the order was going to arrive had to phone to find out.”

Posted 4 years ago

Thank you for your order and review. We are sorry to hear you were disappointed with our delivery service. After checking, we can see your order was despatch via our carrier Tuffnells and regrettably they do not currently offer a tracking service. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Assembly of the frame, net and zip was not easy”

Posted 4 years ago

“it did not with last order one item was of poor quailty”

Posted 4 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 4 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 4 years ago

“The design of the planters I purchased seems unique so if you like the design it’s the only choice although I would say on the expensive side. The product itself is robust and well made the engineering is simple. The online ordering process is straight forward and with the PayPal option very convenient. Order acknowledgment is fast and any out of stock updates fast and efficient. The major downside is delivery notification estimate. I have purchased items on numerous occasions so my experience is not a one off. Today’s world of Amazon next day delivery schedules make the “sometime in the next three days” estimate unacceptable. It’s unreasonable and inconvenient having to stay home awaiting a delivery for this long, I want to know to the nearest day or preferably 4 hour time slot. Given a choice of where to buy this is enough to take my custom elsewhere”

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you were disappointed with the delivery timescale for your order. We can confirm that because of the size of your order it was despatched via our carrier company Tuffnells. Tuffnells deliver on a 3 working day service and regrettably do not offer a tracking service. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Out of balance design. To tall Vertical side members were slightly bowed from tooling proceedure”

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Recently bought some staging for my polytunnel - excellent quality and easy to assemble. However, a real shame that most pieces were covered in a blue plastic film that needed removing and will have just ended up in landfill or worse. With the growing concern about plastic pollution on the land and in our oceans, this plastic film seemed uneccessary and would urge Harrod Horticultural to do something about it!”

Posted 4 years ago

Thank you for your recent order and review. We were sorry to hear that on receipt of your order, you were unhappy with the way the goods had been packaged. We regularly review each and every product we stock – partly based on very welcome feedback such as yours - to ensure they are packed as efficiently as possible and are well protected for the uncomfortable journey they are about to take. We work closely with our suppliers to try and ensure products we purchase from them are adequately packaged on delivery to us, and of course, we have much greater control over packaging of the items we design and manufacture ourselves. Thank you once again and please accept our apologies for any inconvenience caused.

Posted 4 years ago

“They always Deliver in a timely manner and the quality of the goods are great value”

Posted 4 years ago

“Usually works well but found some slugs yesterday”

Posted 4 years ago

Thank you for your order and review. We are very disappointed to learn that the Nemaslug you ordered did not meet your expectations. Nemaslug is a live pest control product and would need specific conditions to be effective. Providing the instructions for application and storage have been followed and the Nemaslug are used before the date shown on the pack then they should work. Nemaslug will not kill a slug instantly on contact. The nematodes need to infect the slug and this may take a few days before you start to see results. We hope this information is of help to you. However please do not hesitate to contact us should you require any further assistance.

Posted 4 years ago

“Good products with helpful customer service staff, but delivery times not particularly quick and now being spammed with lots of emails.”

Posted 4 years ago

Thank you for your order and review. We can confirm that we have requested that you are unsubscribed from any email communication with our Web Team. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“Delivered promptly. But. The cloches are not quite as robust as I had expected and DO NOT fit a four foot wide raised bed if capping has been used. Disappointed at this. New protection frames are sturdy and fairly easy to assemble but be aware, if fitting fine mesh ready made covers, the frames have to be high as the mesh has pre made holes for anchoring into the soil and therefore sags in the middle if not fully stretched.”

Posted 4 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 4 years ago

“The raised bed frame arrived on time.”

Posted 4 years ago

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Harrod Horticultural is rated 4.6 based on 11,014 reviews