Harrod Horticultural Reviews

4.6 Rating 11,025 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 16th April 2024

216

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was packaged well”

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Posted 5 years ago

“All contact had to be made by the customer to chase order and delivery and to sort out problem after the delivery.”

Helpful Report

Posted 5 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Initially I thought the Poppadom was doing an excellent job until I discover cabbage white caterpillars on my broccoli. Not happy as I thought the netting was suitable for keeping butterflies out.”

Helpful Report

Posted 5 years ago

Thank you for your review and your order. We are sorry to learn that you discovered caterpillars on your broccoli. We can confirm that the netting supplied with the Popadomes should keep all butterflies from plants and we understand that a member of our Customer Service team has now contacted you to discuss this. Thank you again for your order.

Posted 5 years ago

“Product great, delay in delivering. Birthday Present.”

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Posted 5 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order caused great inconvenience for you. The products themselves are manufactured in house but unfortunately we were let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“The plastic lockable tube connectors are better than the rubber balls but the corner connectors tend to slip down and I had to drill another hole and fit a self tapper screw to secure it. Perhaps a small mod on the corner section to make it thicker to accept a screw?”

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Posted 5 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. To confirm, our Slot and Lock Connectors do have a section for a fixing screw to prevent the issue you have experienced. However, as we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, Thank you again for your order

Posted 5 years ago

“The fruit cage I ordered was of a high standard. However, there were parts missing (the four way connectors) and when I contacted you about it nothing arrived.(I gave it more than a week). I had to ring you again and eventually the parts came. This was extremely frustrating”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are very sorry to hear of the problems which you encountered with your order and understand that the missing parts have now been delivered. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“I bought an arch for a path, to replace one that had fallen down. it has been erected by a craftsman, So far it seems fine, but I need to wait some years to see if it remains sound.”

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Posted 5 years ago

“no problems”

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Posted 5 years ago

“Order was easy to place, web site was easy to use”

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Posted 5 years ago

“Item ordered does the job I intended it for.”

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Posted 5 years ago

“They didn't. My order was damaged.”

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Posted 5 years ago

Thank you for your order and review. We are very sorry that your goods were damaged in transit and understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Assembly of the frame was easy and no problems but securing the netting was tricky and the teeth on the pegs don’t seem to hold it securely. In retrospect I should have realised it would be a faf to have to undo the netting each time I wanted to pick the strawberries.”

Helpful Report

Posted 5 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 5 years ago

“To be honest I am disappointed with the arch. The screws are too easily over tightened it is made of lighter weight metal than I expected and the fixing between the arch top and the sides is week.”

Helpful Report

Posted 5 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations and understand that a member of our Customer Service team has now contacted you regarding this.

Posted 5 years ago

“Eventually sorted out problems”

Helpful Report

Posted 5 years ago

Thank you for your review and your order. We are very sorry to hear that the item you have received was faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“Product matched catalogue description and arrived as scheduled. However the catalogue did not make clear the amount of assembly required. This was fiddly and required at least two people. Also the metal rods delivered were not all straight which made it difficult to assemble the trellis square.”

Helpful Report

Posted 5 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve the service we provide to our customers, we have forwarded your findings to the Design team, who have the remit to amend the assembly instructions if necessary. We are also sorry to hear that some of the metal rods were damaged in transit and understand that a member of our Customer Service team has contacted you regarding this issue. Many thanks again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 5 years ago

“Goods received well packed and in reasonable time but I’d had no previous notification of delivery date and was not in to accept them. Arrived home to find everything ‘dumped’ in the drive despite request to ‘leave in porch’”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. Were you to order from us again we would be able to send this on an alternative carrier service.

Posted 5 years ago

“I like the product but long and poor delivery service.”

Helpful Report

Posted 5 years ago

Thank you for your review and order. Please accept our apologies for the delay with delivery of your Fruit and Vegetable Plants. Due to the season starting so late this year our nursery has only been sending plants when they are well established and ready to plant out. This unfortunately has led to the delay. We hope this explanation is of help to you and thank you again for your order.

Posted 5 years ago

“Kept me informed about the stars of my delivery”

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Posted 6 years ago

“I purchased a weed flame burner and 6 gas canisters. The advertised canisters were replaced with smaller cans without my knowledge but I was charged for the larger cans. Harrod reimbursed me once I had made a complaint”

Helpful Report

Posted 6 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“My delivery took far longer than was promised , that was the courier I guess and you did deal with my phone calls very well. Now the staging oh dear not what I expected it was like putting a biscuit tin to gether. So thin and glitzy not really suitable for rural polytunnel The struts are loose so keep moving around, not very convenient Overall not what I wanted M D Evans”

Helpful Report

Posted 6 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that a member of our Customer Services Team has contacted you regarding your staging and we apologise for any inconvenience caused.

Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,025 reviews