“Cage looked to be reasonable quality, however every time i have put the clips on and put the net up it has blown down overnight so i would not have bought it as we do get quite windy weather in Cornwall. I suspect we will have to put more permanent connectors in place . Did ask the company what they suggested and they advised more clips, which we will try.”

Helpful Report

Posted 7 years ago

Thank you for you review and order. We understand that you are having difficulties with the net releasing from the framework of your Storm Proof Cage. The clips supplied with these types of cages are designed to release during high wind or heavy snow. This is to prevent the framework from becoming damaged. We do advise adding more frame saver clips to help however, this could prevent the net from releasing giving a bigger risk of damage. We hope this is of help and thank you once again for your order.

Posted 7 years ago

“The frame has been poorly designed eg the top right quadrant is merely a repeat of the left quadrant. Customer care was non existent and offered no refund for a bad design”

Helpful Report

Posted 7 years ago

Thank you for your recent order and review. We are very disappointed to learn that the Harrod Wall Trellis Frame on your order did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. We understand that a member of our Customer Service Team has now been in contact with you. Thank you once again.

Posted 7 years ago

“Good quality BUT lacks the stability provided by an additional stabilisation 'arm' that most other designs incorporate.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“Actually, you didn't. You telephoned to inform me that the item that I had ordered had sold out.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability. We notice that the item you ordered was in our Christmas Sale, so unfortunately, sold out very quickly. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Ordered a strawberry netting and frame for my son for Christmas present. I had it delivered here in November without realizing that it would be a solid 2.5meter length - I should have had it delivered to his house. It never occurred to me that as a "self assembly" it would be 2.5m long. It is still unopened in my garage, the only place large enough to house it. I did find the small print after it had arrived, I suppose most people order for themselves.”

Helpful Report

Posted 7 years ago

Thank you for your recent order for Harrod Horticultural products and also for taking the time to complete an online review. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer and are most grateful for your views. Our website does state that the longest length tube we offer for the Strawberry Cage page is 3m before and intermediate section is added. However, we will pass your comments onto our Web Team to see if this information can be made clearer. Thank you again for your order.

Posted 7 years ago

“Very good customer service and rapid delivery”

Helpful Report

Posted 7 years ago

“PACK 50 SUPER ALLISPACERS were very disappointing. I have a new Castle greenhouse and the Allispacers were too large to fit in the greenhouse frame channels. Twisting them to fit in the channels just distorted the plastic and they then fell out when putting up the insulation bubblewrap.”

Harrod Horticultural 3 star review on 9th December 2018

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very disappointed to learn that the items you ordered did not meet your expectations. We understand that a member of our customer services team has now contacted you regarding this.

Posted 7 years ago

“The order was dealt with efficiently and fast, even though it was very inconvenient that the two orders arrived as separate deliveries. We were very disappointed that the three part compost bin arrived in more than 100 single parts, and every item had to be assembled in order to build the bins. It would have been helpful to have had this information prior to ordering. We assumed that the bins are delivered as flatpack panels, and it cost us two days to assemble everything instead of the assumed 3 hours.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“Order to delivery was excellent. However disappointed with the product which was seamed.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. We do mention on our website that the 4m wide Fleece does have a join. If you do wish to return your order for a refund, please do not hesitate in contacting our Customer Service Team and we will be delighted to help you. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 7 years ago

“Product was not better quality than that available at a much better price.”

Helpful Report

Posted 7 years ago

Thank you for your recent review and order. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. Obviously we would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We try to source superior products to offer to our customers and also try to research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 7 years ago

“Good Service, goods I paid for a bit over priced”

Helpful Report

Posted 7 years ago

Thank you for your recent order and review. We rely greatly on comments from our customers to drive our policy of continual improvement in both the products we supply and the service we offer, and are most grateful for your views. We would like all our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products and also try to research, design and manufacture our own products wherever possible using superior materials. Our award-winning Slot & Lock Pond Covers are manufactured in house using high quality materials and connectors which are exclusive to ourselves. Hopefully this explanation is of help and thank you once again for your order.

Posted 7 years ago

“Sent the items which were short on the original order promptly.”

Helpful Report

Posted 8 years ago

“Very nice trough,reasonable price,but delivery is terrible,large pieces of wood and delivery driver dumps them at the front gate,had to take them to my house myself,8ft pieces of wood and the rest,large garden so it's 20 meters to front gate,I won't be ordering from them again,it happened with the first 6ft trough I ordered too”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. Were you to order from us again we would be able to send this on an alternative carrier service.

Posted 8 years ago

“Delivery was packaged well”

Helpful Report

Posted 8 years ago

“All contact had to be made by the customer to chase order and delivery and to sort out problem after the delivery.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“Initially I thought the Poppadom was doing an excellent job until I discover cabbage white caterpillars on my broccoli. Not happy as I thought the netting was suitable for keeping butterflies out.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to learn that you discovered caterpillars on your broccoli. We can confirm that the netting supplied with the Popadomes should keep all butterflies from plants and we understand that a member of our Customer Service team has now contacted you to discuss this. Thank you again for your order.

Posted 8 years ago

“Product great, delay in delivering. Birthday Present.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order caused great inconvenience for you. The products themselves are manufactured in house but unfortunately we were let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 8 years ago

“The plastic lockable tube connectors are better than the rubber balls but the corner connectors tend to slip down and I had to drill another hole and fit a self tapper screw to secure it. Perhaps a small mod on the corner section to make it thicker to accept a screw?”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. To confirm, our Slot and Lock Connectors do have a section for a fixing screw to prevent the issue you have experienced. However, as we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, Thank you again for your order

Posted 8 years ago

“The fruit cage I ordered was of a high standard. However, there were parts missing (the four way connectors) and when I contacted you about it nothing arrived.(I gave it more than a week). I had to ring you again and eventually the parts came. This was extremely frustrating”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We are very sorry to hear of the problems which you encountered with your order and understand that the missing parts have now been delivered. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“I bought an arch for a path, to replace one that had fallen down. it has been erected by a craftsman, So far it seems fine, but I need to wait some years to see if it remains sound.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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