“Usually good service but still haven’t received my nematodes despite being told they were delayed and would arrive by the end of may! I had to phone to find out this info, it would have been much better if you had contacted me, and it’s not too late to let me know when to expect them, hopefully before I go on holidsy”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent further delay. Whilst most of our products are manufactured by ourselves, regrettably the Vine Weevil Killer is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. We understand that a member of our Customer Service Team has been in contact with an update. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“Product & ordering process fine.. but the information on the delivery is was none existent. No tracking facility or updates was available.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are sorry to hear you were disappointed with our delivery service. After checking, we can see your order was despatch via our carrier Tuffnells and regrettably they do not currently offer a tracking service. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Ordering was quite simple however delivery was not, did not know when the order was going to arrive had to phone to find out.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are sorry to hear you were disappointed with our delivery service. After checking, we can see your order was despatch via our carrier Tuffnells and regrettably they do not currently offer a tracking service. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Assembly of the frame, net and zip was not easy”

Helpful Report

Posted 7 years ago

“it did not with last order one item was of poor quailty”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“The design of the planters I purchased seems unique so if you like the design it’s the only choice although I would say on the expensive side. The product itself is robust and well made the engineering is simple. The online ordering process is straight forward and with the PayPal option very convenient. Order acknowledgment is fast and any out of stock updates fast and efficient. The major downside is delivery notification estimate. I have purchased items on numerous occasions so my experience is not a one off. Today’s world of Amazon next day delivery schedules make the “sometime in the next three days” estimate unacceptable. It’s unreasonable and inconvenient having to stay home awaiting a delivery for this long, I want to know to the nearest day or preferably 4 hour time slot. Given a choice of where to buy this is enough to take my custom elsewhere”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you were disappointed with the delivery timescale for your order. We can confirm that because of the size of your order it was despatched via our carrier company Tuffnells. Tuffnells deliver on a 3 working day service and regrettably do not offer a tracking service. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Out of balance design. To tall Vertical side members were slightly bowed from tooling proceedure”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Recently bought some staging for my polytunnel - excellent quality and easy to assemble. However, a real shame that most pieces were covered in a blue plastic film that needed removing and will have just ended up in landfill or worse. With the growing concern about plastic pollution on the land and in our oceans, this plastic film seemed uneccessary and would urge Harrod Horticultural to do something about it!”

Helpful Report

Posted 7 years ago

Thank you for your recent order and review. We were sorry to hear that on receipt of your order, you were unhappy with the way the goods had been packaged. We regularly review each and every product we stock – partly based on very welcome feedback such as yours - to ensure they are packed as efficiently as possible and are well protected for the uncomfortable journey they are about to take. We work closely with our suppliers to try and ensure products we purchase from them are adequately packaged on delivery to us, and of course, we have much greater control over packaging of the items we design and manufacture ourselves. Thank you once again and please accept our apologies for any inconvenience caused.

Posted 7 years ago

“They always Deliver in a timely manner and the quality of the goods are great value”

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Posted 7 years ago

“Usually works well but found some slugs yesterday”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are very disappointed to learn that the Nemaslug you ordered did not meet your expectations. Nemaslug is a live pest control product and would need specific conditions to be effective. Providing the instructions for application and storage have been followed and the Nemaslug are used before the date shown on the pack then they should work. Nemaslug will not kill a slug instantly on contact. The nematodes need to infect the slug and this may take a few days before you start to see results. We hope this information is of help to you. However please do not hesitate to contact us should you require any further assistance.

Posted 7 years ago

“Good products with helpful customer service staff, but delivery times not particularly quick and now being spammed with lots of emails.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We can confirm that we have requested that you are unsubscribed from any email communication with our Web Team. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Delivered promptly. But. The cloches are not quite as robust as I had expected and DO NOT fit a four foot wide raised bed if capping has been used. Disappointed at this. New protection frames are sturdy and fairly easy to assemble but be aware, if fitting fine mesh ready made covers, the frames have to be high as the mesh has pre made holes for anchoring into the soil and therefore sags in the middle if not fully stretched.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“The raised bed frame arrived on time.”

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Posted 7 years ago

“I was rather disappointed with delivery not as notified and had to telephone as we were going away and did not want it left in the greenhouse. The roof netting had two small holes which we repaired and in one or two places the interlocking was twisted so also a bit disappointed with the product.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are very sorry to hear that the item you have received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“Delivery was prompt but product was really shoddy - not of quality expected for the price.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“The product isnt suitable to rub mud of wellingtons cause it slips away. Sending back was almost more expensive than buying the boot brush.”

Helpful Report

Posted 7 years ago

‘Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.’

Posted 7 years ago

“prompt service with a faulty part”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience

Posted 7 years ago

“You were selling what I was looking for”

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Posted 7 years ago

“The niger seed feeder looks nice but after more than 3 weeks it hasn't attracted any gold finches. 2 gold finches visited our old sunflower heart feeder for the first time but they haven't plucked up the courage to move on to the niger seed. I fear the cage is too bright and shiny.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“They have a range of interesting and usefull products, but their delivery system could be more flexible with current technology.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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