“I ordered and paid for express delivery, only to find that they had marked it down as standard. They then went on to miss a further delivery date, having taken the day off myself to receive it. To enable the final delivery, I then had to switch the address. However, even after I checked with them to make sure the details were correct, they went and delivered it to the wrong place. When I finally received the product, I found that all the poles were uniformly 5cm shorter than the advertised length. Even though this didn't make a difference on my vegetable netting frame, it just seemed a bit cheap and dishonest. I expected a 2m pole to be 2m, not consistently 195cm (almost to within a mm). The positives were that they did switch my postal charge to standard and the lady on the phone was very friendly. If that wasn't the case I would have rated them very poor. Overall, I appreciate that problems sometimes occur with even the best delivery companies. However, my personnel experience was disappointing and I would not recommend them to friends.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by our carriers. It is frustrating for us when this happens because we cannot directly affect this part of our service when the goods leave the warehouse. Please be assured this will be investigated fully to ensure the standards are improved further. We are also sorry to hear that you were disappointed with the size of the Aluminium Tubing. We do advise that the tubing size is nominal to allow for insertion into the Slot and Lock Connectors. However, as we are always trying to improve service we provide to our customers, we have passed your comments onto our Marketing Department to investigate if this information can be made clearer on both our website and in our catalogue. We understand that a member of our Customer Services Team has been in contact with you regarding this and we would like to apologise once again for any inconvenience caused.

Posted 9 years ago

“Although the product is excellent the length of time to deliver an 'in stock' item is pretty unacceptable in today's internet shopping arena. It took 3 working days for the item to be picked from the warehouse followed by another 3-5 working days for delivery. Really unhappy with this schedule and no communications to this effect either on the website or via email; I had to phone to find out what was happening with my order. Although the product is good (and not cheap) the delivery is very poor.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear you were disappointed with the delivery timescale for your order. We do state on both our website and in our catalogue our current despatch times. If orders are required urgently, we do also offer an express delivery service which ensures goods are despatched on a next day service. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 9 years ago

“The website promised delivery within 2 - 5 working days. Unfortunately, delivery took about 3 weeks, by which time the birds had eaten all of this year's cherries.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website as up to date as possible with regards to out of stock items. As this is a new product and demand has been extremely high, regrettably it has taken us longer than usual to keep up with this unprecedented demand. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“Had the item on their website. But they didn't have it in stock and could get it. Annoying”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“First order from this firm item was out of stock so I received it late as I wanted for my cherries, when it did come it was almost to late as most of the cherries had been picked would think twice about another order from this firm.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“The product (Cherry sleeves) came too late to prevent damage so I had to net the whole tree the old fashioned way (and then the sleeves arrived 2 days later). On time critical products you should do more to make availability clear BEFORE you order.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“I ordered some soft butterfly net and metal ground pegs to keep it anchored. A few days after I was sent an email stating they didn't have the netting in stock and the earliest they could despatch it to me was 3 weeks. So I cancelled my order because I needed it urgently, the lady tried to offer me alternative sizes but they were no good, the stupid thing about it was that they had already despatched the pegs without first finding out if I was cancelling so I had no netting only ground pegs they sure wouldn't keep the cabbage whites away.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“I ordered 2 trumpet plant supports in rust finish on 22.5.2015. When my order was placed I understood the delivery to be 3 - 5 days as written on my order. Although Harrod Horticultural kept me informed of the progress of my order, the first item arrived 11 working days later and the second, 15 working days later. Surely the stock situation must have been known at the time of placing my order and receiving full payment for the items.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“The Litre Cascata water butt in the catalogue picture looked perfect ...just what I needed, a hose connected that I (slightly disabled) would now be able to fill a watering can without bending to the brass tap that was also shown in situ. Sadly when the water butt arrived the tap nor the hose was connected. No words in the catalogue to inform that some skill required to assemble. Eventually I did connect the tap and hose...but both leaked, so extra expensive in paying a plumber to sort out the problem. Self Watering Tomato Kit. Frame and Net. A friend connected this item, as the written information was clear in that it would need to be assembled. Yes the frame was easy for her, BUT one string in the netting had obviously broken and had been knotted together. We did not dare to pull the netting in case it split. I use the base with the old tried way of tying strings for the tomato plants. The frame dismantled and back in the box the frame/net is a waste of money.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the items you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 9 years ago

“2 items ordered and both in stock but only received 1 item. Contacted Harrods Horticulture and advised that my other item was out of stock(website still showing in stock). Didn't find them very helpful, a little disappointed”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand that you have now received your complete order. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“Bought Hoe for a birthday present, allowed five days for delivery but it did not arrive. Telephoned company who chased up delivery and found it was lost in Ipswich!!! Sent another one which took a week to arrive because of bank holiday. Product OK although expensive and postage was certainly not good value”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 9 years ago

“I'm still waiting for delivery of veg. cage netting which was supposed to have arrived on thursday afternoon, 4 June. I received a text message this morning saying the delivery would be made between 20.00 - 21.00 this evening but nothing has arrived and i have had no further message. I suggest you change to a more reliable delivery company. I would still like to know when my order is actually going to arrive.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that you have now received delivery of your order and would like to apologise once again for any inconvenience caused.

Posted 9 years ago

“I paid for express delivery so I knew what day it would be delivered. I waited until mid afternoon and checked confirmation of delivery with the helpdesk. I was dismayed to hear that it had been put on a standard despatch by mistake. I was expecting it Thursday but was told it would be the following week not even the following day . All my plans and arrangements I'd made for help to come to build our pond at the weekend then had to be changed. I was refunded the £5 express delivery but it did not compensate for the time lost in organising and what time I had wasted staying in waiting. Shame as the product received was as ordered.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We would like to apologise for any inconvenience caused.

Posted 9 years ago

“I had been sent a copy of your brochure and I placed my order, via the telephone, on the basis of what was advertised. I was told that the item I wanted was in stock but was now considerably more expensive than was advertised - that the brochure was out of date. Because I wanted the items urgently, I went ahead with my order. Subsequently, I received an e-mail telling me the item was out of stock. This was repeated a couple of days later. The extra cost and the delay were annoying in themselves, but because I had to be away from my house, on two occasions I made arrangements for people to take delivery of the item in my absence.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“Bought two packs of the new cherry netting tubes for the 3 dwarf bush trained trees on our allotment. Normally things from Harrod Horticultural are great, but this time I have been sorely disappointed. Two packs barely covered the fruit on a single tree, there weren't enough ties for the number of branches the netting covered, and it took hours to put on. Not enough to cover the other two trees. It would work out hugely expensive to cover all three. The birds have now stripped the two uncovered trees. I shall be investing in a fruit cage for next year.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. Our Cherry Tree Sleeve Roll is a low cost way of protecting cherries and an alternative to using our Cages for protection. The measurements of the roll are stated in our catalogue and on our website to help customers decide how many packs they would need to order. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“The cloche I bought from you recently was very poorly presented. The parts had been stuck together with sellotape which left ugly marks over the new components, and were very difficult to clean off. The bolts were presented in a bad way, with the bag all stuck up. The persons doing the final assembly clearly did not care abpout the impression given to the customer.”

Helpful Report

Posted 9 years ago

Thank you for your recent review and order. We were sorry to hear that on receipt of your order, you were unhappy with the way the goods had been packaged. We regularly review each and every product we stock – partly based on very welcome feedback such as yours - to ensure they are packed as efficiently as possible and well protected for the uncomfortable journey they are about to take. We work closely with our suppliers to try and ensure products we purchase from them are adequately packaged on delivery to us, and of course, we have much greater control over packaging of the items we design and manufacture ourselves. Thank you once again and please accept our apologies for any inconvenience caused.

Posted 9 years ago

“There were delivery problems originally, with the wrong parcel being delivered at first and a parcel which contained the cage door was never delivered, but because of a serious illness I wasn't aware of this for a considerable time. However, that issue was solved amicably. The main problem occurred when we put up the net over the top of the cage and discovered several large holes after we unrolled it over the top, which we couldn't see because it was packed in the box before-hand. After we finished (with insufficient written instructions how to do it) I managed to patch the holes effectively as we didn't have the will to take the netting down again. It's OK now, but not as good as it should be, which is a pity because it is basically a good piece of garden equipment. Finally, because our garden is on a slope, I had to adjust the uprights accordingly. Written advice on this would have been helpful.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very sorry to hear that the netting you have received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Regarding your comment about your sloping site for your cage, we can confirm that we do offer a made to measure service where we can provide quotations for any none standard requests. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“I am being asked to write a review on the goods I have ordered but I have not let received anything yet!”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any delay inconvenience caused.

Posted 9 years ago

“I have now had three orders with Harrod and each time after placing an order I get an alert saying the products are delayed . Surely stock info should be available at point of sale . The last order but I I was asked to review the product before I had received the goods! The last order I phoned in desperation to find out what was going on and was assured the goods were coming on Friday but low and behold on Thursday when Ihappened to be in along came the delivery man. Please Harrod say when items are not available when the order is placed and please get the delivery info accurate. . Ps I was feeling that after three poor experience s I would have got the items from another supplier if I could .”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“Paid for next day delivery. 1 package came the next day, unfortunately 2 packages were needed!! The 2nd part didnt arrive for a week and a half and this was after many phone calls and tweet!”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews