“I bought a pea and bean frame from these people some 18months ago. The plastic joints broke last December after just two seasons. So much for quality. When I contacted them, I was told "outside the warranty period so you must buy a replacement pack of joints. Sorry we cannot help you further". I will not touch their products again.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very sorry to hear that the plastic connectors have broken on your pea and bean frame. We have attempted to contact you to resolve this issue however have been unable to get through. Please can you kindly contact our Customer Service department on 0333 400 6400 to discuss this. Alternatively please email customerservcie@harrod.uk.com with a convenient time to call you. Thank you once again and we look forward to hearing from you soon.

Posted 9 years ago

“I was perfectly happy with the item I purchased but upset by the ridiculous delivery charge quoted due to my post code. I am classed as living in a remote area of the Highlands and Islands of Scotland due to my IV30 post code. I live 67miles north of the city of Aberdeen and 37miles south of the city of Inverness which has been recently rated as the fastest growing city in Scotland. I receive deliveries from companies such as Nespresso from the South of England post free via Yodel and other sources without Harrod's punitive additions. I got round the problem by having the item delivered to my son's address 140 miles away in Dunfermline. If other companies can deliver at reasonable cost to me why not Harrods? If I could have sourced the item elsewhere I would have and am unlikely to be doing any further business with them until they get their act together.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. You comment on the cost of delivering an order to an IV postcode. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 9 years ago

“Could be some warning about various things, such as: 1. The leg wood is much harder to drill into than the side planks. A guide to the size of drill would have been helpful for this part. 2. Even for someone reasonably handy it takes several hours to complete. 3. The mini holes that are made to show where the holes should be drilled are NOT aligned correctly. This has resulted in an end product in which the sides and ends don't match up as they should. I think it's quite secure, but it doesn't look very professional. Indeed 2 of the legs slant slightly inwards (because of the non-alignment of the guide holes). Let's just hope it's sturdy enough to take the weight of the compost and growing plants. At times during the assembly I wondered whether it would have been easier (and definitely cheaper) to buy some planks from a wood yard......”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 9 years ago

“Delivery was great, when assembled they are NOT accurate, holes drilled badly, when specified they are 2440 long, this is not the case they are plus the thickness of a board, wouldn't buy anything from you again”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“Normally would have said very good which is why I chose to order something for my son from you. . Can understand there might have been confusion between addresses 50 and 50A but when my son rang to ask where the order was he was told someone called Linda signed for it. No Lindas live nearby. I placed the order and my name is Linda but I live 10miles away. Perhaps you could check your courier/delivery system? The order for about £50 should have been signed for properly. Always been happy with your company in the past and have recommended you to other people.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods. After investigation, the original issue with delivery was due to an incorrect house number being added to the order when this was placed on our website. If you have any further queries please do not hesitate to contact us and we will be happy to help you.

Posted 9 years ago

“I have been very happy in the past with all my purchases from you. However this time I have only received part of my order- not your fault I know. I am less than impressed with the courier firm that you are currently using. I have telephoned you several times regarding the missing items and each time you have been told by the courier that they are on the delivery van. However I am still waiting. If I had been told that there was a delay in delivery I would have accepted that and understood that I had to wait, but to be told that they will be delivered on a certain day (twice now!) and they have not, is quite annoying. I am still waiting!”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We understand that this issue has now been resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“The product I received was of a good quality and a competitive price. However I was very unhappy with the delivery and have not received any acknowledgement of my complaint sent promptly, or have I received any reassurance that this would not happen again if I should choose to order from Harrods in the future. If my opinion really mattered I would have expected a reply.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We are also sorry to learn that your email had not been acknowledged. We pride ourselves in offering a 1st class customer service and aim to reply to all customers emails within one working day. We are checking for the reasons why you did not receive a reply and would like to apologise for any inconvenience caused.

Posted 9 years ago

“I would have given 'good' to 'very good' except that Harrod Horticulture absolutely refuses to send anything by post. They are locked into carrier only deliveries so anyone living in a postcode area outwith the normal carrier delivery area has to pay extra - i.e. something which costs £15 will actually cost more (£17+) in delivery charges and take 10 days or more to arrive. If they used Royal Mail it would be normal postage rates and be delivered within the normal delivery time. Wake up Harrod Horticulture and provide a service which will benefit your customers .”

Helpful Report

Posted 9 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £15.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 9 years ago

“I gave this a "poor" rating because when I came to entering my promotional code, which was brand new from RHS magazine and the reason that I had made my order with them, it would not accept it despite several attempts. However, when I contacted the company by phone they were extremely helpful, apologetic and the lady i spoke to was very efficent in processing my order and also made me aware of another promotion that they were running that day which gave me another saving. She also contacted me later by email to say that the IT department had sorted out the problem. So in the end very happy and products were received in good time, they were presents for Chritmas and very good quality.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We have passed your comments regarding your promotional code onto our Marketing Department to ensure this issue is rectified and would like to thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“It was disappointing at the begining allowed my order to o through and then was told it was out of stock, when it finally arrived I was very pleased with the product”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Thank you once again.

Posted 9 years ago

“Frame very flimsy, the door doesn't really fit the frame very well. You have to dig it deep into the ground. We used it for our rabbit and it ate through the netting they provided the first hour it was in there we and nearly lost it. A poor product for the price.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the Aluminium Poultry Cage that you ordered did not meet your expectations. We understand that you are having difficulties with the door to your cage. Our Customer Services Team would be happy to help with any issues, please kindly contact us on 0333 400 6400 or alternatively provide a convenient time to call you by telephone. You also mention the framework to the cage is flimsy. Providing the uprights to the cage are pushed into the ground by 30cm and the framework is erected correctly, it will be sturdy enough. All sizes of cage are thoroughly tested for strength in the design process. However, we do offer optional braces if required to give cages extra rigidity when exposed to high winds. We understand that your rabbit has chewed through the netting to your cage. Regrettably, the netting supplied with our Poultry Cages is not rabbit proof. We would recommend adding our Rabbit Wire (product code GDN-036) to the perimeter of the cage to avoid this happening again. Many thanks once again and If you require any further assistance please do not hesitate in contacting us and we will be delighted to help you.

Posted 9 years ago

“The product I ordered was too big, so I asked to replace with a smaller one. They said on the phone they didn't have any, so I had to pay £10 to return it. Then I looked on the website and they had exactly what I had wanted so I had to reorder and pay for p&p again. Very irritating.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“I had to pay postage to return goods that were not what I wanted. Many mail order companies provide a free returns service. My experience makes me wary of ordering anything else from Harrods.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience

Posted 9 years ago

“Goods only despatched after I chased and asked "where are they?" Whilst received an apology no reason given.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“unfortunately this is the second time i have used Harrod for a large item purchase. In this instance the apple was not fulfilled as there were quality issues. My previous experience was receiving damaged cloches that had to be replaced .”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that a member of our Customer Services Team has been in contact with you to resolve the issue and we apologise for any inconvenience caused.

Posted 9 years ago

“Very unhelpful when I telephoned for advice before purchasing frost protection items. I did not place a further order and will not be doing so.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our sincere apologies for any inconvenience caused.

Posted 9 years ago

“Disappointed that no corrective action is to be initiated as a result of my complaint.”

Helpful Report

Posted 9 years ago

Issue – resolved Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“The compost bin I ordered is good but the amount of work to assemble it was huge. The description said an electric screwdriver would be an advantage but there is no excuse for the horizontals not having the metal plates attached, this would be done easily in a factory but took a considerable amount of time.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order

Posted 9 years ago

“Delivery was poor to say the least. Had to wait for over a week for netting after contacting Harrods to chase up where delivery was. Could do better!!”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We are currently investigating these issues with the relevant department and would like to thank you for bringing these to our attention. Please accept our apologies for any delay and inconvenience caused

Posted 9 years ago

“Not very happy as I'm still waiting for part of my order (plant restraints) and they are not expected until 24th July, by which time it will be far too late to use them this year. So, very unhappy as I paid for these weeks ago. I feel I deserve some compensation for the massive inconvenience.”

Helpful Report

Posted 9 years ago

‘Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website as up to date as possible with regards to out of stock items. As this is a new product and demand has been extremely high, regrettably it has taken us longer than usual to keep up with this unprecedented demand. We can confirm that this item has now been despatch from our warehouse and you should receive this shortly. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews