“Netting on fruit cage has hole in it please replace Richard Godson”

Posted 10 years ago

Thank you for your review and your order. We are very sorry to hear that the item you received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Bought the two pack compost bins (with lids). They require an enormous amount of very dull work fixing two metal bits to every plank (four screws) and three or four metal bits to every post (ten screws per metal bit) - hundreds of screws, hours of dull work best done by two people. It would be so much easier if this rote work had been done in the factory and they came pre-fitted. They even recommend pre-drilling the holes which we have up on after the first metal bit on the posts. The wood is soft. doesn't need pre-drilling and the screws go in just fine with an electric screwdriver. One pack of screws was ten short - not good. Haven't finished or built them yet (for garden design reasons) but the prep work is extremely dull and time consuming. Certainly not a quick 'put together' job. Allow three to four hours with two people to build at the least, even with electric screwdrivers. The verdict's out on the finished result since the now "metal fitted" parts are all in the shed awaiting to be assembled.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“I cancelled my order due to your extremely high carriage charge”

Helpful Report

Posted 10 years ago

Thank you for your recent review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £14.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your review.

Posted 10 years ago

“This is such a good idea for making nettle fertiliser. However, it is not something to be left outside as the screws which attach the handles to the bucket go rusty very quickly making it difficult to lift a bucket full of water. If this can be addressed then my rating would go up!”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

“I ordered a "standard raised bed" with the bed liner. I ordered from Harrod because the beds came with liners that were very reasonably priced and I found it very convenient. I have not put the bed together yet, but it looks all right (I am hoping the pre-drilled holes will line up). The wood is rather rough and splintry (will need sanding before any painting), but looks dry and solid enough. Good thick sturdy planks. The reason why I am giving this review two stars is highly disappointing customer service. When my order arrived, I was very surprised to see that it came without the little planks that top off the bed. When I phoned to inquire about the missing items, I was further surprised to hear that these plans were the optional "capping" that I could add onto the order. As somebody who has never put a raised bed together and does not know the names of the parts, there was no way for me to know what "capping" was when I was ordering. Also, every single photograph of a standard raised bed on Harrod's website shows it with capping. So it was very natural for me to assume that it was an integral part of the structure. As a result, I find that Harrod's presentation of the products on the website comes very close to false advertising. Furthermore, Harrod forced me to pay additional delivery charges on the missing planks. Considering the very unclear presentation of the product on the website, waving £5 would have been a decent human thing to do. Lastly, be warned - if you are unhappy with the product and would like to return it, Harrod will charge you £10 for the pleasure. In all likelihood, I will not be ordering from this company again. Saving £5 now through bad customer service means a loss of £100s later. Not a great business model.”

Helpful Report

Posted 10 years ago

“the hooks are not good with a wind even if a lot is put in, they material also gives they are not tight enough for the rings they go with, the smaller dia ones are a better design, but do not fit the rings I purchased to be able to lock in place but better fit used with out lockin.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

“I purchased some heat cables and I had phoned to ask some questions to ensure I got the right product for the job. I had to make 3 phone calls in order to get my information and it turned out to be incorrect anyway. The cables have a one metre unheated section which the lady assured me was in addition to the heated length of the cable. As it turned out the unheated meter was inclusive so I had to modify my design of my equipment costing me time and money. Rather inconvenient really and jolly annoying having gone to the trouble of checking. I am marking them poor instead of very poor because they went about their incompetence in a pleasant and polite manner.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“I. I have been impressed with your service ard will use your services again and I do like your messages regarding new products”

Helpful Report

Posted 10 years ago

“Shoots are far too close together consequently the waste spills into the good also needs to be put through twice to get the useful food separated”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

“I ordered a drinks dispenser, which I required short notice for my engagement party, on the basis that the website said it was in stock. I then received a letter stating that it was not in stock and would not be available for approximately a month. The ease with which I was able to cancel the order was good, but I was then several days closer to the party without my drinks dispenser.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible with out of stock items. As this is a new product and has never been in stock, we are currently looking into making stock statuses clearer on our website to avoid further confusion. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“The product is fine. My problem is with the delivery. I paid the extra to have it delivered in time to erect it on my day off. Great to receive the netting as planned but where were the metal supports? Kindly, the person at Harrods when I rang for an explanation refunded me the extra I paid for delivery but that was not the point - it was a full 3 days later that the supports arrived then my husband and I had to erect the cage in a rush after work. I can see no point in an order being delivered in 2 parts.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the delay with the delivery of your goods. To clarify, when consignments are despatched from our warehouse all the bundles are sent together. If any bundles measure over 2m they are split from the main consignment to be handled by a specific carrier and are delivered the following day. However, on this occasion, we understand there was a considerable delay with one of your bundles and we are investigating this fully with our carrier company. We understand that you now have your complete delivery and would like to apologise once again for an inconvenience caused.

Posted 10 years ago

“The telephone ordering was not a good experience: I did not think the operator had got matters correct and sure enough when the confirmation came it was wrong. I responded straight away (the same evening as the order) but still the order was sent to the wrong house with the wrong name - I was ordering for my mother-in-law. And there was no facility to agree a time, even a day, for delivery. The bins were well designed but the quality of the treated wood was not all good by any means with many pieces being very rough and others, especially the posts, having too many knots and shakes. Also, the quantities of screws were wrong: some 30 extra of one type and not enough of the other. I shall be very interested to see how the bins wear and how long they last!”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“Im not impressed at all with my apple peeler and corer. The suction pad doesn't work , which makes it very difficult to use. Something fell off when I opened it and im not sure if I have put it in the right place. It is not as sturdy as I was hoping it was going to be. The instructions are not very good and no diagrams of both sides of the peeler. So for the money I paid for it I am not happy at all. Wont be buying from you again. I wont recommend anyone else to either. A replacement would be the right thing for you to do .”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very sorry to hear that the item you received is faulty. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“Failed to reply to requests when trying to find out status of half my order after waiting patiently for nearly 2 weeks for it to arrive. It did eventually turn up.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We understand that your order has now been received and we apologise for the delay and inconvenience caused.

Posted 10 years ago

“The item I purchased from you showed on the website that there was stock available where other websites showed they were sold out. I purchased from you thinking the item was in stock and I was a little annoyed that I then received a letter saying you were out of stock. Had I known this at point of purchase I would of waited for one of the other suppliers to have more in stock as the item was cheaper elsewhere.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible with out of stock items. As this is a new product and has never been in stock, we are currently looking into making stock statuses clearer on our website to avoid further confusion. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“Increased delivery costs because of my mainland Scotland post code made the whole experience rather unpleasant”

Helpful Report

Posted 10 years ago

Thank you for your order and review. You comment on the cost of delivering an order outside of the UK mainland. We would like to explain the situation regarding delivery and prices across the country. As the range of products we manufacture and supply is so diverse in size and shape, we have to rely on couriers, to deliver the vast majority of our orders. To calculate their delivery tariff our couriers split the country into various zones governed by postcodes and unfortunately, delivery to some areas attracts an extra charge. We realise this is not an ideal situation but as our trade increases, we hope to be able to reduce this charge so deliveries to the whole of the UK mainland cost exactly the same. If it is any consolation, we do not add a surcharge to the figure our couriers charge us; in fact, we subsidise the £14.95 delivery cost on every order. Wherever possible, we try to send our products by Royal Mail or similar postal services but, as we mentioned above, the size, shape and weight of many of our products precludes this. We hope this is of help to you and thank you again for your order.

Posted 10 years ago

“First fork was sent out but never arrived, had to chase sooooo many times and eventually received my fork with is very nice indeed, just wish I didn't have had to wait nearly a month to use it! Not the usual high standard for Harrod but it is probably a reflection on their courier choice than Harrod themselves”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we can’t directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 10 years ago

“Frankly I was disappointed with the service I received. I was informed on ordering the goods that I would receive items in 4 or 5 days. I was not told that they were out of stock either at the time or soon after. Had I known, I would have changed my order or gone elsewhere, as the delay was extremely inconvenient. Robert Batten”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our apologies once again.

Posted 10 years ago

“Bought two topiary cages, one round and one conical. Although the stated dimensions were technically correct in the literature, they were misleading in terms of the width of the bases (the conical one did give a base width but the round one gave a maximum width). It made a difference to me and I was basically told that I could exchange/return as I should have read the detail and I would have to pay the postage! Not a cheap product in the first place so kept the wrong one and will not use them again. Their loss.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you found the sizes of our Topiary Frames confusing on our website. We have passed you comments onto our Web Team to see if they can make the measurements clearer. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“I purchased a 100 litre plant feed maker, but found that the bio-degradable perforated bags so flimsy that they just fall apart. I rang Harrod to complain and was told that they needed to contact the supplier to get replacement bags, and would get back to me. After a week I had to chase Harrod as I had heard nothing. Apparently the problem was passed to the "purchase department" who had not come back to the “customer service” person. I complained forcibly and from that point onwards the replacement bags were ordered and I was kept me informed of the progress. The replacement bags where also useless, and I have completed a product review about that. Harrod’s customer service leaves a lot of room for improvement.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. We have requested some more replacement bags to be sent for your 100 litre plant feed maker and would like to apologise for any inconvenience caused.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews