“The Tumbleweed composter that I just bought was something of a shock! Despite being proud of their "British" manufacturing sources at Harrods, this one came in a box claiming to be of Australian extraction. My previous tumbler had lasted for many years but eventually failed when the weight of water-soaked compost (I left it upside down through a rainy period) caused the central pivot-bar to cut through the plastic body and confound normal tumbling motion. This product has its ventilation holes in the twin lids (one at each end), not helpful when the rain falls), and those lids fasten with "slide-under" lugs that seem somewhat frail. I was surprised that the plastic body of the Tumbleweed required bolting together at the mid point, around the central pivot bar, and I'm apprehensive of the integral thickening of the moulding around the bar mounting points - will this survive longer than the heavy plastic bushes inserted into my earlier equipment.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. Many of our products are designed and manufactured here at Harrod Horticultural. However, this is not one of our own in house designed products. We are very disappointed to learn that this product did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 9 years ago

“Poor service. I rang the office up to place an order because I wanted to check whether I needed any connector pieces for a 1.5m square plastic raised bed I was ordering. I was told I didn't need them and when the product arrived I couldn't build it because surprise surprise I needed the connectors that I was told I didn't need by someone at Harrod. This was especially frustrating because this was the sole reason I rang up rather than ordering online. When I phoned up the second time to order the connectors they tried to charge me £5 delivery again even though they knew it was their fault. Once I complained again the agreed to post them for free. I was very frustrated by the service although the did post the connectors out first class”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. Please accept our apologies for any inconvenience caused

Posted 9 years ago

“My view overall is marred by the delivery end of the order. The initial response from yourselves was excellent and I would have given you a "very good" rating. However, the delivery side of things was not so good. The driver was fine but had a very difficult job to do with the packaging of the order. The physical size of the sturdy packaging plus its weight was such that, although he was a large, well built man, it was very difficult to handle. The packaging was marked "Fragile" but was broken and the cover was just attached to the base. He assured me that every thing was there. However when I came to assemble the Composter I found some of the metal inner vanes were bent and assembly was made somewhat difficult. Not the driver's fault really but the package had been severely mishandled. I think that 'MANTIS' should be advised.”

Helpful Report

Posted 9 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 9 years ago

“Sadly the plastic netting we ordered from you had an irregular 'finished ' edge which is a pity as it is a temporary solution to keeping out the rabbits from a newly created flower garden next to of the loveliest historic houses in Britain. We have had no option but to use it because the plants are arriving in 2 days. Not up to your usual high quality goods.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 9 years ago

“As the cloche still hasn't arrived yet it is impossible to comment. Perhaps you could look into this for me. Alan Parsons”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that this issue has now been resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“Received two offer codes, one for 10% off raised beds and one for 10% off fruit cages. As these were two products I was keen to buy, I attempted to complete one order for both products, however your system would not accept this, so had to submit two separate orders with two delivery charges to the same address! Even phoned to try to find a way round this but was told there was no way to solve this. After spending more than £800 and incurring two delivery charges, I then received an email offering me free delivery if I spent £40! Also received numerous emails offering free gifts with next order but I spent in excess of £800 and received no free gift. Very pleased with the products I have received but feel let down with the customer service and ordering process. I would give four stars for the goods but two for ordering system.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We are currently reviewing our system to ensure these issues are resolved and would like to apologise for the delay and inconvenience caused. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team.

Posted 9 years ago

“Cart, products, and process all seem to be very good. Order was process and despatched quickly, communications was good. However, be aware of their small print. Promotions, especially the 10% off your order are actually deceptive, and only mean 10% off the items they choose - in my case 90% of my order was not allowed to have a discount. I feel slightly conned / ripped off - however i did forefil the order and keep the items as they did meet my needs.”

Helpful Report

Posted 9 years ago

“I am still waiting for delivery of order number 1665176 -”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

“I recently responded to an advert from Harrod horticultural concerning a recent order for a lawn aerator which I found unfit for purpose. I have not received a reply I attach my previous email. Thank you for your advert communication. I acknowledge the swiftness of the delivery of my recent order . However I fell I must formally record my complete and utter dis satisfaction with the use of the aerator tool. It was with great effort that I managed to make three or four complete insertions off the tool - I could have forked a third of the lawn in the same time. The fault would appear to be the thickness and rounded tips of the insertion points. I had intended to share the use of this tool with a fit and competent gardener but their experience in attempting to use the tool was worse than mine – giving up after one frustrating try. It would appear that one needs to be at least 16 stone and of Olympic stature to make any impression with this tool. In our opinion it is not fit for purpose. I would appreciate your comments and any suggestions Regards Peter MacCulloch v”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“There has been a very long delay on the receipt of my order. This has been frustrating to our plans for the garden this Spring.”

Helpful Report

Posted 9 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 9 years ago

“Not as thick as discribed”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 9 years ago

“I ordered your Eco wood preservative only to find that if the wood is to be partially burried it needs to be triple strength and the wood soaked for three days. There is nothing in your product description to indicate this and having made it up to triple strength I will not now have enough. Using it this way also makes it very expensive and i also had the inconvenience of constructing a waterpfoof dip tank in which to immerse the posts. Had I known in advance I would probably have found another way of doing things. I am not pleased. As for the next question, how can I judge the quality of a preservative without years of testing?”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve service we provide to our customers, we have forwarded your findings to our Web Team who have the remit to amend any information regarding our products on our website. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

“I bought a raised bed from Harrod Horticultural. Part of the order went to Edinburgh - so I had to wait another week for full delivery. Then when I came to make up the bed, there weren't enough screws to complete the job as we were 10 screws short. The heads on the screws supplied were soft and buckled when screwed into the wood. Not great quality for the price I paid - I certainly won't buy anything from this company again.”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We are very disappointed to learn also that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 10 years ago

“Wouldn't buy from here again as wine making kit did nt have half the equipment required so it was nt a full kit”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand that a member of our Customer Services Team has been in contact with you to resolve this issue. Please accept our apologies for any inconvenience caused.

Posted 10 years ago

“I purchased goods as a Christmas present for my husband and was upset that you wrote to him saying that the goods had been delayed thus telling him of the gift he was receiving. I am sure that this happened because he had purchased from you in the past. The invoice stated him as customer and me as delivery address rather than me as both. Obviously the way you retain customer details needs to be investigated.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We are currently reviewing our system to ensure these issues are resolved and would like to apologise for the delay and inconvenience caused.

Posted 10 years ago

“Unable to understand how the soil warming system works very little imformation available”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As discussed we have sent some further information regarding the Soil Heating Cable to you. Please do not hesitate to contact us should you require any further assistance.

Posted 10 years ago

“The service was great but the product was very poor. I ought gauntlet gloves which had a hole in them and the stitching I side did not allow my father to get the glove on. I will be returning them this week.”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very sorry to hear that the item you received is faulty. We understand that you are returning this item to us and we will issue a replacement or a refund as per your instruction. Please accept our apologies once again for any inconvenience.

Posted 10 years ago

“My original order for a greenhouse heater was accepted and then put on hold .When I subsequently queried its non delivery as it was for a Xmas present I was told that delivery would not be before the first week of January. I was then told that you did have a more expensive one in stock which I accepted and was delivered.I got just a 10 per cent reduction! Roger Mackinnon.,”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. It is company policy to keep our customers as up to date as possible with regards to stock dates and would like to apologise for any inconvenience caused. Thank you once again for your order.

Posted 10 years ago

“Product - clotches, it took 3 deliveries to get unbroken product. This was probably the fault of the deliverer, although packaging left a lot to be desired. Customer service was very good when phoned to report damages. Will use again but expect Harrods to review packaging and delivery company”

Helpful Report

Posted 10 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further. We will also review the packaging of these products with our warehouse to improve this area of our service.

Posted 10 years ago

“Regrettably the wire leaf compost bin was sub standard . Difficult in the extreme to erect as holes and hooks out of alignment and required a tool kit and extra wire ties to finally complete the lengthy task. Please take it out if your catalogue. !”

Helpful Report

Posted 10 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews