“I like the look and the height; however, it has been in situ now for a week and its already going rusty. A bit disappointing considering the length of time it has been put in my garden.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has contacted you to confirm that the item you ordered was a Natural Rust Round Column Obelisk. We hope this is of help to you and thank you again for your order.

Posted 8 years ago

“I was rather disappointed with Harrods Horticultural who had been recommended to me by a fellow allotment holder. While the product (described on their website as a "vegetable cage kit") was basically good, it came with practically no instructions (for example, it would have been useful to be told that the screws would be better positioned below rather than above, to avoid getting the netting caught on them) and the netting supplied was not cut to size and was about 1.5 times longer than the length required for the frame it was intended to cover (8x12 metres instead of 8x 7 metres). The word "kit" suggests that you are buying something that just needs to be assembled. You don't expect to have to cut the parts to size and a piece of netting that size is not that easy to cut and far too large to simply fold at the corners. By the time I realised that I wasn't going to be able to fit the netting, I had already tried to do so and it was obviously no longer in as-new condition. I had ordered two kits, so one piece of netting had not been unpacked. When I rang Harrods, I was first told that I could return the netting for a refund carriage-paid at Harrods' expense. However, when I rang back later to check that the amount that Parcel Force was going to charge for the return was acceptable, there only seemed to be a patchy record of my previous phone call (on the invoice, I had been confused with another customer with the same surname and this had still not been corrected despite my having mentioned it) and I was told that collection by another carrier (cheaper than Parcel Force, which was fine) would be arranged and would be at my expense unless there was found to be a mistake on Harrods' part (I felt that sending the wrong size - whether intentionally or not - was a mistake). The netting was then duly collected and a few days later I received a call to say that I would only get a refund for the unopened netting as the other piece was not in saleable condition. I have to admit, I was too timid to make a fuss, which was my fault. Carriage was not mentioned, but I later noticed that this was at my expense. My dissatisfaction basically stems from the fact that the product description ("kit") is misleading. It should be made clear that the netting is much larger than required and comes in one piece that needs to be cut to size. I am sorry to give a negative review as the frame itself is indeed fairly easy to assemble once you know what to do and should serve its purpose well. I have to say, though, that I am not likely to buy from Harrods again.”

Helpful Report

Posted 8 years ago

Many thanks for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that a member of our Customer Services Team has called you to confirm that the netting is only available in certain widths, so we have to send the nearest size to fit individual Cages and we would rather be generous with our netting sizes so customers have enough to fit their framework. We have now added this information to our website and we thank you for bringing this to our attention. You also mention the issues you experienced with returning the unwanted piece of netting. We always advise our customers that items need to be returned in a re-saleable condition before a full refund can be issued. Thank you again for your order and we apologise for any inconvenience caused.

Posted 8 years ago

“Linkabord edging is not at all easy to put together in cold weather, the plastic is hard and unpliable. it needs to be left in sunshine or a warm place before assembling. It would have been good to have that information with the kit. I rang customer services but no one could help, I made the discovery myself. Not impressed.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems whilst assembling your Link a Bords. We pride ourselves in offering a 1st class customer service and we are sorry but we were unaware that Link a Bords are easier to assemble if they are warm. We understand that a Customer Service advisor has now contacted you regarding this and would like to thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“I bought two 2ft x 4ft raised bed liners constructing my own raise bed frames for the liners. On delivery and fitting I found that the length of the liners was 44.5 inches not 48ins and the width was 23 ins instead of 24ins. The short length has resulted in a sloppy fitting liner.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has contacted you to explain that the Liners are only designed to fit exactly inside the Raised Beds which we supply. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Inadequate instructions causing frustration and a lot of extra time ( and money. I had employed someone who is exper large sized with poly tunnels , DIY flat packs etc ) . Unable to get the door adjusted properly. DVD affords an overview and might be useful to an extent to someone who never built anything but as vital details are not included, more an advertising gimmick but not a instruction aid. Disappointed , I would have expected better.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that a member of our Customer Services Team has now contacted you regarding this and we apologise for any inconvenience caused.

Posted 8 years ago

“Disappointed with the zip for cage netting it would be so much better if the zip had one "open end" .I am an older Gardner with limeted mobility and that would make life much easier .l had intended buying two zips ,which if they had open ends it would form a door .”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 8 years ago

“Not a happy customer still waiting for a call ref assembly of staging! Delivery took thee goes because postcode was not completed. Will think twice re any orders”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that a member of our Customer Services Team has been in contact with your regarding the assembly of your staging and we apologise for any inconvenience caused.

Posted 8 years ago

“I was very pleased with the product, it was exactly want I wanted and beautifully packed but I thought you were let down by your delivery company. The parcel was not delivered on the day it was supposed to be. When I phoned to see where the parcel was the delivery man said no one was at home but I had waited in to receive the delivery. It was then arranged for the delivery to be the next day. I again waited in to receive it but the delivery man made no effort to ring the bell or knock on the door and must have signed the delivery receipt himself. We found the parcel laying on the doorstep.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 8 years ago

“I wasn't told the item I ordered was out of stock. After 4 weeks I phoned twice before I eventually received my order. Not a very good service.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“After waiting several weeks for delivery, we were a bit disappointed in the quality of end air vents.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that a member of our Customer Service team has e mailed you regarding this and we apologise for any inconvenience caused.

Posted 8 years ago

“I ordered some raised beds. The two smaller ones were available and delivered quite quickly. The items were delivered and placed on the left hand side of my garage as requested. However, I was told that the other 2 beds would not be available until later in March, which I could live with. Then I was told that they would not be available until 8 April which was OK. However, they were delivered on 6 April when I was at home. No-one knocked on the door and they were placed by the side of the garage, as requested, but pushed against the side gate. No notice was put in my letter box so I did not know they were there until the following morning when I was trying to take the dog for a walk through the back gate. I was not best pleased. You may want to ask your courier service to check that the person is at home. My car was on the driveway at the time so you would think it was obvious someone was in!”

Helpful Report

Posted 8 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse so rest assured this will be investigated fully to ensure the standards are improved further.

Posted 8 years ago

“Hi there. I'm sorry to have to say poor. Basically, I ordered the Geopod heated propagator from your website and waited for delivery. I think I received it 9 or 10 days later which wasn't great. When I chased it up a couple of times I was told that the order didn't come from you. I find that in itself a little disingenuous because the response was a little bit like "it's not our fault". The first person I chased said they would find out more information and call me back the same day but they didn't, hence my second call. When the unit finally turned up there was damage to the top. The top was not boxed but instead wrapped in bubble wrap. It was also delivered from the back of somebody's car. This suggests to me cheap couriers. I finally got the lid replaced but overall you can understand the experience was below average. On a final note, I am happy with the product but the lid is rather flimsy and looks far better in the photograph. Even the second one I received had some crumpling to it. In retrospect I might have purchased the Vitopod as the lid looks more substantial. Kind regards. Tom”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“We followed instructions to the letter, but it did not deter the wretched squirrels from eating the bird food”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 8 years ago

“Service spoilt by wrong size netting being sent and insistence that it was the correct size so a lot of time (and therefore money as paying someone to help put up) wasted. Correct size arrived and cage swiftly finished without further problem.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“Your hanging birdhouse/feeder is rubbish. Also the mole bulbs are not working”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are very disappointed to learn that the item you ordered did not meet your expectations. We understand that a member of our Customer Services Team has contacted you regarding this and we apologise for any inconvenience caused.

Posted 8 years ago

“I was rather shocked to discover that Harrod Horticultural charge up to 5 times standard retail price for Linkabord products. For example: Linkabord dowel rods are available from their own website for 50p. Harrod Horticultural charge £2.45! 5 times as much. Corner units cost 50p on the Linkabord site. Harrod Horticultural charge £1.95! 4 times as much. Even the 1 metre boards are a good 30% more expensive. Whilst I appreciate businesses have to make a profit, bearing in mind that Harrod Horticultural will buy products at wholesale prices charging 5 times ~RRP is unacceptable. The explanation received from the Manager that Harrod Horticultural charge more because it has staff expenses etc. is simply not credible. If your expenses are so high you need to charge the public 5 times as much as they would pay anywhere else, then I would recommend you cut you staffing levels!”

Helpful Report

Posted 8 years ago

Many thanks for your recent review regarding the pricing of the Link a Bord Kits and Components which we supply. Your constructive comments have been forwarded to our Purchasing department and they are now reviewing the Link a Bord prices. Many thanks for bringing this to our attention and we look forward to the prospect of being of service to you in the future.

Posted 8 years ago

“Regrettably the product which was advertised on your website was not available and could not be delivered. If it isn't in stock presumably you shouldn't be able to order via the website. Also seems strange I am being asked to comment on a product I didn't get? Hopefully this constructive feedback will help sort out your ordering processes.”

Helpful Report

Posted 8 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We would also like to apologise for the automated nature of the e mail you received. We are currently reviewing our system to ensure these issues are resolved and would like to apologise for the inconvenience caused.

Posted 8 years ago

“I have just written to you to tell you that the fleece you sent me was not 2 metres wide but one and you have now written again asking for a review. Please read your emails.”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“The netting seems fine though I have not yet unwound it. It was nice to get a free sample of fleece. However, I wanted the self watering seed tray but your website would not let me order one as it was 'no longer a stocked item'. Now you are asking me to review it - what is going on? Do you stock these or not? How can I review an item that I have not had?”

Helpful Report

Posted 8 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 8 years ago

“As the goods have not arrived yet,indicates where improvement could be made.”

Helpful Report

Posted 9 years ago

Thank you for your recent order and review. We are sorry to hear you encountered problems with delivery of your order. We understand that a member of our Customer Service Team has been in contact with you to resolve this issue and we would like to apologise for any inconvenience caused.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews