Harrod Horticultural Reviews

4.6 Rating 11,160 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 11th October 2024

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered product out of stock - not good! alternative item sent post free”

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Posted 9 years ago

“Good quality wood overall, a couple the uprights had a lot of knots and were difficult to screw into. Some of the boards were slightly warped and needed a little adjustment but overall the finished raised beds look very good.”

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Posted 9 years ago

“product good. dispatch good. but internet could not process payment. had to phone to complete order.”

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Posted 9 years ago

“Nuts and bolts packed in thin plastic which was broken leaving some nuts and bolts within the cardboard box, could get lost. Nuts and bolts can jam probably because the fit is not good. This makes the job of building the frame very fiddlely. I am quite used to flat pack building but the job of building a 2 tier stage took 2hrs! Leaving but bolt tightening till the end could be better emphasised. Aluminium extrusion and holes good quality.”

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Posted 9 years ago

“Parts of order were missing but resolved within a few days and sent missing pieces. Considering pond cover cost nearlyb £100 all it was was 4 pieces of steel tube which you then had to tie the net to. Would not recommend as not good value for money”

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Posted 9 years ago

“I thought the do-it-yourself raised beds were very good indeed. I do have one regret and that is not getting the lining. I had to use wood preserver on the inside (for my own peace of mind) and the liner would saved all the effort. Also, I think the bag of soil was rather expensive, but next time I will get that too. I have been collecting mole hills which is back breaking work. Oh, nearly forgot. I wish I had got the light weight 'tunnels' for keeping insects at bay. In my old raised beds most of my curly kale has been eaten by caterpillars.”

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Posted 9 years ago

“I had both sorts for predators for red spider mite which had very scant instructions for use! The website instructions were minimal too but when I emailed my concerns I was very pleased to receive an almost instant phone call to help me use the products! I have to say for the time being my daughters two large frangipani which I am caring for as she is abroad appear to be in full recovery with new leaves all round and no signs of red spider mites - HOORAY!!!”

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Posted 9 years ago

“The netting on my fruitcage needed replacing and this did the job. Delivered promptly and well packaged.”

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Posted 9 years ago

“Good service - poor product. I have had no reaction from the second lot of so called " whitefly killers"”

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Posted 9 years ago

“Really good company Harrod H as usual, really fast order process and delivery. Waiting to see if the ceramics work in the waterbutts particularly given the hot weather. So far still clear water. Autumn will see the plant cover being used to protect from frost.”

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Posted 9 years ago

“Engraving on a trowel for a present was very good and well received. I didn't think the gift box was worth the extra money, however.”

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Posted 9 years ago

“I received prompt effecient service”

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Posted 9 years ago

“I ordered an apple picker and extension arm. First order didn't arrive, second order arrived but the apple picking basket was bent as it was packed in a Jiffy Bag. The carrier had squashed the basket but the extension arm was fine. The third order arrived with the apple picker in a box and it was OK although the carrier had again damaged the box (there was a hole in it). Adam and Beverley in Customer Services were brilliant and couldn't apologise enough, even though it wasn't their fault. You need a new courier! The apple picker works brilliantly.”

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Posted 9 years ago

“arrived quickly in good packaging. dismayed to find item inside in a fancy and unnecessary cardboard box when I expected a plastic bag more waste and more expense”

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Posted 9 years ago

“Range of goods excellent with items not easily obtainable elsewhere. Packaging good even for large and heavy items. Good value. Deliveries prone to error with missing items. Response to enquires over these generally helpful and positive although it was necessary to strongly argue my case on one occasion.”

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Posted 9 years ago

“I ordered seconds, expecting the items to have some scratches etc, but the plastic covering was split on the corners of all 10 supports. A little disappointing visually, but still functional.”

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Posted 9 years ago

“Ordered encarsia Formosa to deal with a whitefly problem. Promptly despatched but product contained minimal information - hung cards on plants as instructed but pupae haven't emerged after three weeks so either they were non viable on receipt or application instructions were insufficient. Either way I'm left frustrated and still have a whitefly problem.”

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Posted 9 years ago

“The plant stakes are excellent quality and provide good support for tall plants. The communication with Harrods was efficient. Delivery by the courier was poor. I received a communication from them to tell me when it would be delivered and waited at home for it. After chasing the courier company it eventually arrived several days later with a very poor excuse.”

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Posted 9 years ago

“Very professionally handled transaction absolutely pain free. Would certainly consider using this trader again.”

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Posted 9 years ago

“I have been trying since last October to build some fruit cages. This company supplies aluminium poles and a supposed system to do so. I bought the aluminium tubes for the polls, and the connectors but they didn't fit the poles when I tried to construct the cage. A few weeks ago I ordered another set of polls of a narrower diameter, and guess what? They are still didn't fit as they were still not correct. When I complained to the compaby about this problem I was contacted within 24 hours, and the whole matter was immediately sorted out , very efficiently and professionally. I am very impressed by the way in which my problem was managed and dealt with. I have now erected the cages to protect my fruit trees from my little garden enemies, and they are exactly what I wanted.”

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Posted 9 years ago

Issue – resolved Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 9 years ago

Harrod Horticultural is rated 4.6 based on 11,160 reviews