Harrod Horticultural Reviews

4.6 Rating 11,215 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th May 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a bit of a hiccup with the first order, either I got length x width in the wrong order, or Harrods did, Anyway it did not matter as I received 2 pieces 1metre x 1metre square, which wasn't much good. I discussed my second order (to rectify whoever's mistake, and the person taking my call was very helpful and I got the order right this time. Delivery prompt, and the quality was good, easy to fit and instal, so I am sort of happy and will probably order again. Prices in general are way above my pay grade, so I cannot buy everything I would like, but I can dream. Finally, I think I have received too many emails as follow up, I have the catalogue (2 copies, one from each order) and will be able to look through these when I have saved up enough money.”

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Posted 9 years ago

“They ate made from strong plastic and do hold nets together but I struggled with the larger curved end on butterfly netting as the holes are smaller.”

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Posted 9 years ago

“I have bought two garden structures from you and the design of both is excellent. However they have both been harder to erect than you suggest. It's only easy if you have compacted hard soil and a level surface. It won't stop me coming back for more, though.”

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Posted 9 years ago

“The order arrived quickly and everything was as it should be.”

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Posted 9 years ago

“Good product Good delivery Communication caused some confusion as I received an e mail saying product not available until September closely followed by one informing me my order had been dispatched”

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Posted 9 years ago

“I rang, knowing what I wanted. A nice, helpful person answered. We did our business, and the items arrived within postal delivery time. Many thanks.”

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Posted 9 years ago

“I ordered a steel fruit cage. The order arrived in two parts on subsequent days, but lacked a final component (the third part) that the carrier had mislaid. Phone calls to customer services resolved the situation by sending the missing component again. So 5stars good service to customer services, but 0 out of 10 to the courier! The cage itself is excellent and doing good service.”

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Posted 9 years ago

“Expensive, but it does the job very well, is solid and straightforward to assemble.”

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Posted 9 years ago

“Fruit cage and tunnel seem fine - too soon of course to see how well they will stand up to the weather. Sales and customer service staff very helpful and pleasant.”

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Posted 9 years ago

“Good reliable service .”

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Posted 9 years ago

“The product was as described and very good quality, even with postage was a good price.”

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Posted 9 years ago

“SLOT & LOCK CONNECTORS Very good. Pity the screws are so short that you can't use the old smaller diameter tubing with them - there should be a way around this ? Takes ages to get all the very little screws into their holes (this is a self assembly) but all works very well when its erected.”

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Posted 9 years ago

“Delighted with both the response to an enquiry and to the quality of the recent items received. Barron-Wood”

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Posted 9 years ago

“Delivered quickly, seem to be doing the job”

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Posted 9 years ago

“Initially the wrong item was despatched, I then notified their sales department and the correct item was sent without delay. The service I received was most courteous and the issue was resolved without fuss.”

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Posted 9 years ago

“Despite saying that the items were not available till September, they arrived the following week. When I mentioned to HH one or two comments about the items they replied quickly and answered my email.”

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Posted 9 years ago

“Products good. Delivery not good. I made two orders and each one arrived incomplete. This was very inconvenient as I had people on site to erect fruit cage and they were unable to do so. The couriers seem to be at fault”

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Posted 9 years ago

“The butterfly netting I ordered was great, a bit disappointed with the delivery via Parcelforce which I had to chase up and collect myself from our local post office 10 days later.”

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Posted 9 years ago

“Don't like the product.”

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Posted 9 years ago

“The netting does its job perfectly. My only reservation is that it is very stiff and is difficult to manage. The same end result with a more pliable material would be great. Eventually algae forms on it if left out and it's too stiff to get into the washing machine!! Maybe some description of its stiff nature would be helpful??”

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Posted 9 years ago

Harrod Horticultural is rated 4.6 based on 11,215 reviews