“Happy with the items I purchased - the problem being that only half the order was delivered in the expected time frame. The rest of the order still has not been delivered (over 5 weeks now). I have received emailed apologies relating to the delay (delivery dates have been altered 2 or 3 times now, with the latest delivery expected yesterday. So my plant season for which these items were purchased is almost over and I have received only half my order.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in house but unfortunately we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“When i first ordered a fruit cage i said it would be used for chickens and therefore needed to be fox proof , i was told it was and that it was ordered and would arrive in time for our moving to a new house . We moved and the cage had not arrived I phoned again and was told the cage was in the warehouse still ! i had 16 hens and no where to put them ! i pushed for delivery asap and the helpful lady had it sent the next day - Thanks !! - BUT original lady had told me it was fox proof and its not it comes with netting so not fox proof - apparently you pay extra for chicken wire option ! i was not told this ! we built the pen using the fruit cage netting as needed a pen and as the netting was tied to the frame it all ripped ! even just tying it on loosley ..... Really dissapointed with this product and the original customer service .”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“Loppers were damaged in transit”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very sorry to hear that the item you received was damaged in transit. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“Ordered butterfly netting and after three weeks still didn't have in stock . Cancelled my order . Went to knowledge nets and was delivered in two days .”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear of the delay with your delivery of your goods due to stock issues with our Butterfly Netting. Whilst most of our products are manufactured by ourselves, regrettably the Butterfly Netting is a bought in product and we are completely in the hands of our suppliers regarding stock dates. We would like to apologise once again for any inconvenience.

Posted 7 years ago

“Ordered netting 4weeks ago And still waiting for delivery. Was made aware of delays due to supplier issue but this is still to long .”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear of the delay with your delivery. This was due to stock issues with our Insect Mesh Netting. Whilst most of our products are manufactured by ourselves, regrettably the Insect Mesh Netting is a bought in product and we are completely in the hands of our suppliers regarding stock dates. We understand that your order has now been despatched and can confirm this in out for delivery today (28th July). Please accept apologies once again for any inconvenience caused.

Posted 7 years ago

“Up to today, I have not received my purchase of the nematoads that I ordered. I was told that they would be dispatched within 3 to 5 working days. I e-mailed the company and was told it would be August, surely I should have been told this when I ordered. Not impressed”

Helpful Report

Posted 7 years ago

Thank you for your order and review. Our Nemasys Leatherjacket Killer is a seasonal product as is not despatched until late August. This is when the Leather Jacket Larvae is active in the soil. We do advise this information on both our website and in our catalogue however, understand that you were not advised of this when you order was placed. Please accept our apologies for any inconvenience this has caused you.

Posted 7 years ago

“Nightmare to put up fruit cage!! Customers need to be warned when ordering that they can't put this up by yourself unless you want to slash your wrists ! Not good for elderlys who just want to keep birds off fruit trees. Not impressed.”

Helpful Report

Posted 7 years ago

Thank you for your review and order. We are disappointed to learn that that you found the Steel Fruit Cage you ordered difficult to assemble. We do state in the instructions that two or more people will be required to construct the cage. However, we understand that this information is not visible in our catalogue or on our website. We can confirm that your comments have been passed onto our marketing department to add this information and we would like to thank you for brining this to our attention. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Order was delivered extremely quickly but I am not impressed with how the item was packaged which resulted in the packet arriving bashed, split open and the contents (powder) was all over the inside of the thin plastic envelope. Due to the amount you charge for delivery to my postcode (because I apparently live so far away from civilization (AB51)), I was forced to have the order delivered to a relative and by the time I collected it I was too late to return it and I don't see why I should have to pay for that anyway so I doubt I will be ordering anything again unless you realise that Inverurie is not Outer Mongolia and update your courier charges and start packaging items properly.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us and understand that your order arrived damaged by our carrier company. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse. We can confirm that we will always replace damaged items if reported to us. We have attempted to contact you regarding this however could not get through. Please kindly contact Customer Service on 0333 400 6400 to resolve this issue. Thank you again for your order and please accept our sincere apologies for any inconvenience caused.

Posted 7 years ago

“I ordered trellis and paid £24 for postage. Didn't arrive and got phone call two weeks later to say I would have to pay £66 as carriers wouldn't deliver to n. Ireland. I feel this should have been pointed out when I ordered. I ended up speaking to a manager who was very apologetic and after a lot of talking he agreed to pay £20. He said the trellis would have to be wrapped by yourselves. The trellis arrived unwrapped!!!!”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. Regrettably, items being delivered to Northern Ireland do incur a further charge, which is passed on by the suppliers of the trellis. We are also sorry that the trellis arrived unwrapped. After careful consideration and with advice from our suppliers, we decided it would be best to deliver this without wrapping so our carriers would take more care of the goods. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“Was not very impressed with my purchase in fact I did return it mainly because I felt the 13mm aluminium tubes were spaced to far apart to be strong. Misled by photograph on website. Postage was not refunded as promised.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are very disappointed to learn that the items you ordered did not meet your expectations. We can confirm that all of our Vegetable Cages are thoroughly tested at all sizes. The maximum spacing between uprights is 3m before an intermediate upright is added. We are sorry to hear you felt mislead by our photograph of the cage and will look into this with the relevant department to see if this information can be made clearer. We can confirm that your postage cost has now been refunded back to you and would like to apologise for any inconvenience caused.

Posted 7 years ago

“Items on back order again and again and again and again so cancelled and purchased elsewhere.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in house but unfortunately we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“Can not give a review due to material I required being out of stock, order was cancelled.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates so we will be investigating this fully. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“Order eventually arrived with the wrong instructions, took two phone calls to get the correct ones. Once built it looks great, but could have done with better service.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“wrong parts , poor quality of one part & poor help from sales team meaning it took 4 seperate orders before I got the correct parts and wasted lots of my time to get there.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

“I recently ordered a set of 3 cloches from Harrod Horticulture. The proposed delivery dates were changed twice and then turned up without notice. They are not as depicted in the catalogue which suggests a change of supplier, hence the delay in despatch. They were not easy to put together, my daughter cutting her hand in the process, and the resulting product is not of good quality. Certainly not value for money. This was a disappointing experience which I shall not be repeating.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are very sorry for the delay with the delivery of your Longrow Super Cloches. Unfortunately we were let down by our suppliers and when they did deliver them, the design had changed. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. We understand that a member of our Customer Service team has now contacted you regarding this. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“The disappointment with this product lies in the ground pegs. The teeth of the pegs are sized to suit the netting and are therefore quite small. It does not take a lot to unclip the netting from the pegs. The next step is to put tension on the net to ensure the nets meshes stay clipped. However put too much tension and the feature of this product comes into play. The net unclips from the frame (as it is designed to do). Our resolution was to use conventional net pegs and so far the net has stayed in place.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. We understand that a member of our Customer Service team has now contacted you regarding this. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 7 years ago

“We had a problem with the door to our poultry cage and requested and extra latch to make it secure... Bearing in mind we had spent around £500, it would have been very nice if this had just been popped in the post for us as requested. Instead there were many phone calls over several days, requests for photos, etc and the whole thing dragged on even though we were desperate to get the run safe for our chickens. It was sent in the end but felt like a painful process. I now remember Harrod for being pedantic and slow, rather than quick and helpful!”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We understand that a member of our Customer Service team has contacted you to explain that our advisor requested images as we wanted to ensure that the correct parts were ordered for you. We sincerely apologise for any inconvenience caused.

Posted 7 years ago

“The large water tank arrived a day early so I was not present to receive it. It was only by chance that my wife had just arrived home. I had made arrangements to be at home on the day it was due to be delivered due to its size, while it is a bonus to receive goods early in this particular case it would have been better if the item was delivered on the day specified.”

Helpful Report

Posted 7 years ago

Thank you for your review and your order. We are sorry to hear that your Raincatcher Water Tank was delivered to you sooner than expected. As this was despatched directly from our supplier, we have passed your comments to them and would like to thank you for bringing this to our attention. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“I like the look and the height; however, it has been in situ now for a week and its already going rusty. A bit disappointing considering the length of time it has been put in my garden.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has contacted you to confirm that the item you ordered was a Natural Rust Round Column Obelisk. We hope this is of help to you and thank you again for your order.

Posted 7 years ago

“I was rather disappointed with Harrods Horticultural who had been recommended to me by a fellow allotment holder. While the product (described on their website as a "vegetable cage kit") was basically good, it came with practically no instructions (for example, it would have been useful to be told that the screws would be better positioned below rather than above, to avoid getting the netting caught on them) and the netting supplied was not cut to size and was about 1.5 times longer than the length required for the frame it was intended to cover (8x12 metres instead of 8x 7 metres). The word "kit" suggests that you are buying something that just needs to be assembled. You don't expect to have to cut the parts to size and a piece of netting that size is not that easy to cut and far too large to simply fold at the corners. By the time I realised that I wasn't going to be able to fit the netting, I had already tried to do so and it was obviously no longer in as-new condition. I had ordered two kits, so one piece of netting had not been unpacked. When I rang Harrods, I was first told that I could return the netting for a refund carriage-paid at Harrods' expense. However, when I rang back later to check that the amount that Parcel Force was going to charge for the return was acceptable, there only seemed to be a patchy record of my previous phone call (on the invoice, I had been confused with another customer with the same surname and this had still not been corrected despite my having mentioned it) and I was told that collection by another carrier (cheaper than Parcel Force, which was fine) would be arranged and would be at my expense unless there was found to be a mistake on Harrods' part (I felt that sending the wrong size - whether intentionally or not - was a mistake). The netting was then duly collected and a few days later I received a call to say that I would only get a refund for the unopened netting as the other piece was not in saleable condition. I have to admit, I was too timid to make a fuss, which was my fault. Carriage was not mentioned, but I later noticed that this was at my expense. My dissatisfaction basically stems from the fact that the product description ("kit") is misleading. It should be made clear that the netting is much larger than required and comes in one piece that needs to be cut to size. I am sorry to give a negative review as the frame itself is indeed fairly easy to assemble once you know what to do and should serve its purpose well. I have to say, though, that I am not likely to buy from Harrods again.”

Helpful Report

Posted 8 years ago

Many thanks for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas of our service which require attention. In the meantime we understand that a member of our Customer Services Team has called you to confirm that the netting is only available in certain widths, so we have to send the nearest size to fit individual Cages and we would rather be generous with our netting sizes so customers have enough to fit their framework. We have now added this information to our website and we thank you for bringing this to our attention. You also mention the issues you experienced with returning the unwanted piece of netting. We always advise our customers that items need to be returned in a re-saleable condition before a full refund can be issued. Thank you again for your order and we apologise for any inconvenience caused.

Posted 8 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Harrod Horticultural Reviews