Harrod Horticultural Reviews

4.6 Rating 11,091 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 16th April 2024

216

Anonymous

Anonymous // 01/01/2019

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“Absolutely thrilled with the purchase of Bistro set of Southwold furniture - looks wonderful & very kind men carried it to our terrace.. Thank you”

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Posted 2 months ago

“Online ordering was straightforward. I received email confirmation, and notification of when my planters, which look excellent, had left the warehouse for delivery.”

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Posted 2 months ago

“I've had excellent service from Harrod Horticultural, they provide quality products.”

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Posted 2 months ago

“Excellent value and vey quick delivery”

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Posted 2 months ago

“Item good quality and arrived without any delay”

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Posted 2 months ago

“Delayed/out of stock items were replaced with an upgraded version at no extra cost & bespoke parts ordering was handled efficiently & with grace. Great customer service!”

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Posted 2 months ago

“Member of staff spoken to while ordering was extremely helpful, and patient, really helped to get everything ordered that we wanted.”

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Posted 2 months ago

“Had a query on my order, which was answered very promptly and courteously with a touch of humour, which I loved. I always go to HH for these types of products.”

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Posted 2 months ago

“Wonderful quality, great value. I had been searching on the internet for ages and these were just what I wanted.”

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Posted 2 months ago

“I purchased two cone obelisks. Absolutely fantastic. Perfect in my garden. Good quality. My garden is really good as it happens and I needed some really beautiful high quality support. These are not cheap but they are worth the money and will last for years.”

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Posted 2 months ago

“Good item. Strong enough to survive being hammered into heavy clay soil with a steel mallet - protected by a block of timber! The step-over frame has been admired by our friends.”

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Posted 2 months ago

“Although there was a problem with the courier not delivering the glass with the frame, Harrod Horticultural resolved it promptly and the glass was delevered a couple of days later. All the parts to ther growhouse werethere with a few spare fixings. We followed the instructions and assembled it. Good little structure.”

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Posted 3 months ago

Thank you for your kind review and pleased that the issues you experienced were resolved quickly.

Posted 2 months ago

“Ordered 2 raised beds … A month later had nine separate parcels from 2 deliveries which still didn’t make up a single raised bed!!! Returned it all and asked for refund. Waste of time and I won’t order from HH again.”

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Posted 3 months ago

Thank you for your review and sincere apologies for the issues you have had. The original order was despatched within 2 days of ordering but the courier only delivered 4 of the 9 bundles with 5 being lost or returned to us unfortunately. We did replace the 5 bundles which should have contained all the parts required but apologies if this was not the case. We did collect everything FOC and issued a refund. Sorry we couldn't resolve the issue to your satisfaction on this occasion, we appreciate your feedback as this helps us to improve our service for the future.

Posted 3 months ago

“We are absolutely delighted with our high quality garden furniture - thank you.”

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Posted 3 months ago

“We love the product and the arch is now essembled and in situation. We did get worried when we had an email saying there was a delay in its arrival but we were reasured when we spoke on the phone to the team. The arch was for a wedding so rather important for the occasion!”

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Posted 3 months ago

“I bought lengths of metal tubes to create a framework in my greenhouse for my tomatoes. I already had the corner units. It was easy to cut the lengths to size with a small hacksaw. It looks good and and strong. I hope that the plants appreciate my efforts.”

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Posted 3 months ago

“Good website, fast delivery, really good quality metal trellis that should cope with our exposed site on Dartmoor. The rusted metal finish is lovely.”

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Posted 3 months ago

“Excellent products, well designed with quality built in, timely delivery but a longer lead time than most, worth the slightly longer wait & expense to me, because their products add value to my garden.”

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Posted 3 months ago

“First class service. Prompt and kept informed.”

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Posted 3 months ago

“My bench is a wonderful product which looks fabulous in my garden. Delivery service was on time, charming and helpful. I couldn’t ask for more !”

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Posted 3 months ago

Harrod Horticultural is rated 4.6 based on 11,091 reviews