Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Great service as always, the metal raised bed that we bought was fairly straightforward to assemble and was of very good quality. We couldn't find a liner to fit exactly but were able to fold down the large liner for their wooden beds to fit well inside, which was of excellent quality as well. My only regret is that we had no room for a second while it was on offer!”

Harrod Horticultural 5 star review on 27th July 2026

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Posted 1 month ago

“Order out of stock had to cancel order.”

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Posted 1 month ago

Thank you for your review and sincere apologies about the item you ordered being out of stock. We aim to keep our stock situation as up to date as possible and sorry that we let you down on this occasion. We will review this and look at how we can improve our stock messaging to prevent this happening in the future. Apologies again for the inconvenience caused. Regards HH Team

Posted 1 month ago

“Great product, well made and finished , delivered promptly and our client is happy... nothing more to say.”

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Posted 1 month ago

“Very helpful person on the telephone who helped me to identify the product which we originally bought at RHS Wisley. We needed to purchase more of the same and Wisley had mentioned you had supplied the plant supports to them.”

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Posted 1 month ago

“Very helpful staff over the phone and arranged a delivery in time for my wife's birthday.”

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Posted 1 month ago

“Good quality protection and easy to use. Kept informed due to supply delay, so feel that the company did everything they should. Very pleased, these work really well.”

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Posted 1 month ago

“the product is good but communications and delivery is a bit of a shambles”

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Posted 1 month ago

“I ordered some butterfly netting which arrived promptly, good quality product and I can watch the cabbage white butterflies fluttering around knowing my cauliflower and brocolli plants are safe. Great company to deal with and very reasonabily priced. Thank you”

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Posted 1 month ago

“Hasn’t arrived yet so can’t say!”

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Posted 1 month ago

“Let down completely from order to delivery to cancellation.”

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Posted 1 month ago

“Loved my purchase, very well made and looked great in the garden”

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Posted 1 month ago

“I have in the past received excellent service from HH. On this last occasion it failed to provide a good product. In my opinion the website description of it was lacking, and when I thought of returning it the cost of doing so was the same as the purchase price. I am therefore left with a useless product.”

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Posted 1 month ago

Thank you for taking the time to share your feedback. Firstly, I am very sorry to hear that you are not happy with the product you received, particularly as you have previously experienced excellent service from HH. We appreciate your loyalty and are disappointed that we did not meet your expectations on this occasion. We take comments such as yours seriously and will pass your feedback on to the relevant teams. In particular, we will ask for the website description of this product to be reviewed to ensure customers have clear and accurate information before making a purchase. We also understand your frustration regarding the cost of returning the item and appreciate how this has left you feeling dissatisfied with the overall experience. Thank you again for bringing these concerns to our attention as customer feedback is invaluable in helping us improve both our products and services in the future.

Posted 1 month ago

“Excellent products. Only issue is that if you buy again it is impossible to access the free delivery that is promised with a second purchase. Always requires a phone call”

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Posted 1 month ago

“Customer number; 0042102848 Order Number: 1420518 Having spent nearly £300 on an Aluminium Fruit cage I am very disappointed with the quality. My daughter and her partner have spent two whole days trying to erect this. The instructions were abysmal.The door catch does not work, the side netting is not long enough and there is far too much netting for the roof. I am really upset as the whole thing looks shoddy and definitely not what I had expected. I deliberately bought from you as I have had raised beds from you which are extremely good quality and fit for purpose. I cannot say the same for the fruit cage.”

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Posted 2 months ago

“Very helpful over the telephone when I found the instructions confusing.”

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Posted 2 months ago

“Sneerboer Hoe arrived promptly and is a great tool for the garden. Product great, Harrod efficient with my order/delivery.”

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Posted 2 months ago

“Items arrived on time and were as stated.”

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Posted 2 months ago

“This is the second product that I have bought from Harrod Horticultural, as the first one was such good quality and beautifully grafted .”

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Posted 2 months ago

“Quick, efficient, friendly”

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Posted 2 months ago

“Communication good. Product arrived on time Great cherry sleeves. Easy to use. Can be used again and most importantly they worked”

Harrod Horticultural 5 star review on 28th June 2026

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Posted 2 months ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews