Harrod Horticultural Reviews

4.6 Rating 11,480 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Excellent quality products arrive very well packed and protected.”

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Posted 1 month ago

“prompt delivery of order”

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Posted 1 month ago

“The goods took several days to be delivered, after having been notified they were dispatched. The delivery company did not notifiy us in advance of the delivery date and just turned up unannounced. The driver then returned later in the day claiming to have delivered too many packages, but he hadn't. Some of the timber has not been QA checked, and has unacceptable splits or bends.”

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Posted 1 month ago

“Amazing products”

Harrod Horticultural 5 star review on 31st August 2026

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Posted 1 month ago

“Fast & reliable with good quality products”

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Posted 1 month ago

“Good quality product. Timely delivery”

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Posted 1 month ago

“Very efficient service within the time scales. My only comment is that the Obelisk was a birthday present for my sister in law. It would have been nice to have a 'Made in Britain" label attached. I had to let her know it was not Chinese.”

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Posted 1 month ago

“Kept getting messages, but with no idea when the product would be delivered. Your website just has threats that if the product cannot be delivered you will be fined”

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Posted 2 months ago

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience was frustrating, particularly receiving updates without clear information on when your order would be delivered. I completely understand how this would have been disappointing. We are constantly looking for ways to improve our service, and feedback like yours is incredibly helpful in highlighting where we can do better. I also appreciate your comments regarding the information on our website and how it came across during your order journey. Thank you again for bringing this to our attention. Your feedback will be shared with the relevant teams as part of our ongoing efforts to improve the customer experience.

Posted 2 months ago

“Really good selection of products at reasonable prices.”

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Posted 2 months ago

“Prompt delivery and great quality item. Order tracking in the website could be better”

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Posted 2 months ago

“I have not been able to use these lovely supports yet as my plants are still flowering and will need a prune back first. Also no rain and ground hard at the moment! They look great and well made! Great quick service. So hoping they are as good as they look, I am happy with them.”

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Posted 2 months ago

“Excellent in every aspect.”

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Posted 2 months ago

“We are delighted with our garden bench. The delivery men carried into the back garden for us, and were friendly and professional in manner, despising a very long journey down to Cornwall. Well done Harrods.”

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Posted 2 months ago

“Good quality Easy to assmble”

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Posted 2 months ago

“Quick delivery, good quality”

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Posted 2 months ago

“Ordering was easy, website was clear and delivery was timely. Product was easy to assemble but sadly one of the poles has slowly bent over a month of being in use which has made the cage a bit wonky, hence only 3 stars for quality of product.”

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Posted 2 months ago

“Good service. The rose plant support was exactly as described and arrived without any issues.”

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Posted 2 months ago

“I spotted the double arc plant supports in an advert on social media. Eureka! I’ve been looking for exactly these for such a long time, they’re really strong and solid and hold all my sedum plants up perfectly. I’ve had other types before but they don’t hold them well at all. I’m so pleased with the supports and would absolutely recommend them, I wish I’d found them years ago. Thank you Harrods’ Horticulture,”

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Posted 2 months ago

“Excellent.”

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Posted 2 months ago

“Delivery was late, date & timing not notified by carrier, goods just dumped on the drive when I was out (not even in accordance with their published procedures)”

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Posted 2 months ago

Thank you for your feedback. We sincerely apologise for the issues you experienced with your delivery. We understand your frustration regarding the delay, lack of delivery notification, and the goods being left on your drive while you were out. We have passed your comments to our Account Manager, as we do with all delivery feedback, so this can be reviewed with the carrier. Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.

Posted 2 months ago

Harrod Horticultural is rated 4.6 based on 11,480 reviews